Hyperproof

• Partner with the rest of the BizOps team to design, monitor, and optimize the post-sale handoff, ensuring no customer data or momentum is lost after the contract is signed. • Utilize advanced data analysis techniques to identify trends, patterns, and insights within sales and revenue data, providing actionable recommendations to optimize performance and drive revenue growth. • Own renewals and expansion operations, including forecasting, timeline tracking, and churn analysis. • Design and maintain customer health scoring and journey mapping frameworks. • Own the NPS / voice-of-customer program, structuring feedback loops back to product, engineering, and sales teams. • Support headcount and capacity planning for the post-sales book of business based on customer-to-CSM ratios and implementation volumes. • Continually monitor data quality and completeness across Planhat and Salesforce. • Develop and maintain key performance metrics and dashboards to track the effectiveness of sales operations initiatives and drive informed decision-making. • Define and deploy new processes and systems to drive increased post-sales productivity and customer time-to-value, and drive adoption across front-line teams. • Lead and execute projects aimed at enhancing post-sales support operations, from system implementations to process improvements, in a fast-paced startup environment.

Role Description As we scale our go-to-market operations, we need a systems leader who can own the systems architecture that powers the Hyperproof GTM Engine: from lead to close, to renewal to general customer success. We are hiring a Senior Manager, GTM Systems to work within our Business Operations team. This role reports to the Director, Business and Revenue Operations and will work closely with them to define the business systems strategy, including optimization of existing tools and roadmap planning. This leader will bring discipline and rigor to our approach to building systems, processes and workflows around Salesforce and other integrated systems. North Star: Systems that are reliable, well-documented, and require minimal manual intervention, even as complexity grows. Qualifications - A strategic systems leader, who builds, not just architects. - Skilled in Salesforce with experience in interconnected business systems ecosystems. - Expertise in evaluating systems landscape for optimization and automation. - Strong project management instincts with the ability to evaluate options against cost, complexity, timeline, and business impact. - Experience in building data governance frameworks and technical documentation. - Curious and proactive about AI and emerging technologies. Requirements - 6+ years of Salesforce Strategy experience with demonstrated progression into systems architecture. - Experience with at least 3 additional tools beyond Salesforce. - Advanced knowledge of Salesforce Flows. - 4+ years managing multiple systems including integrations between CRM, Marketing, BI, etc. - Experience gathering requirements and facilitating meetings with stakeholders. - Track record of eliminating data quality issues at scale. - Bachelor's degree in Business Administration or Information Technology or equivalent professional experience. - Hands-on CPQ experience required; Nue preferred. Benefits - Annual compensation reviews + equity. - Unlimited PTO: strongly encouraged to unplug and recharge. - Health coverage for medical, dental, and vision - employee and dependents. - 401K, which vests immediately, complete with a 4% company match. - 12 weeks of Parental leave and 1 year free diapers and wipes with Honest. - Annual company in-person events and quarterly in-person connects. - $500 home office stipend - at the time of hire. - $100 quarterly paid wellness stipend. - Pet insurance discount. - Two Hypercharge weeks of rest where we close company-wide (July & Dec).

• Design, build, and ship first-party risk management features including risk register, inherent and residual risk scoring, and risk lifecycle workflows. • Develop and extend control testing and monitoring capabilities — automated evidence checks, test cadence scheduling, and pass/fail logic tied to compliance outcomes. • Build integrations with compliance frameworks including SOC 2, ISO 27001, NIST CSF, and others — enabling customers to map their controls and risks to the standards that matter to them. • Collaborate with product managers and designers to translate compliance domain requirements into reliable, intuitive product experiences. • Write backend services and APIs in C# (.NET), Node.js, and/or Python that are performant, well-documented, and testable. • Build and maintain React/TypeScript front-end components that surface complex risk data in clean, actionable dashboards. • Participate in design reviews and code reviews, contributing to engineering quality across the team. • Work closely with QA to ensure correctness — you understand that in a compliance product, data integrity issues have real consequences for our customers.

• Own the product roadmap for first-party and third-party risk management, making prioritization decisions grounded in customer research, market trends, and business impact. • Define and drive delivery of features across the full risk lifecycle: risk identification, assessment, scoring, monitoring, remediation, and vendor collaboration workflows. • Collaborate deeply with engineering, design, and QA to translate complex GRC domain requirements into clear, well-scoped product specs and user stories. • Conduct ongoing customer discovery — interviews, feedback sessions, usage data analysis — to deeply understand the problems our customers face managing both organizational and third-party risk. • Monitor product metrics, customer feedback, and usage patterns to identify areas for improvement and validate new ideas; build quick prototypes or wireframes to test hypotheses early. • Partner with go-to-market teams (sales, marketing, customer success) to ensure new features are positioned and adopted effectively in the market. • Represent Hyperproof as a subject matter expert in risk management at industry events, customer conversations, and partner discussions. • Continuously champion the needs of our users — compliance professionals, risk managers, and vendor risk teams — ensuring they remain the top priority in every product decision.

• Scope and document implementation requirements, integration needs, and success criteria for each new TPRM customer engagement. • Lead end-to-end implementation projects, managing relationships with customer stakeholders from kick-off through go-live and handoff to Customer Success. • Run project kick-off meetings to align on expectations, deliverables, timelines, and technical dependencies. • Proactively identify implementation risks — technical and organizational — and work with internal and customer teams to mitigate them. • Manage 5+ concurrent implementation projects simultaneously, balancing technical execution with customer communication. • Lead discovery sessions to understand each customer's existing vendor risk management processes, data sources, and integration landscape. • Drive current-state versus future-state analysis to document requirements and design solutions that address customers' real business needs — not just surface-level asks. • Advise customers on TPRM best practices: vendor tiering, questionnaire design, risk scoring frameworks, and vendor lifecycle workflows. • Configure Hyperproof's TPRM platform to match customer workflows — vendor assessment templates, risk scoring models, approval workflows, notification rules, and reporting. • Build and maintain API integrations between Hyperproof and customer systems — including procurement platforms, GRC tools, identity providers, and internal data sources — using Hyperproof's REST APIs and webhooks. • Write scripts and automation to support data migration, bulk imports, and ongoing data sync between Hyperproof and customer environments. • Develop custom solutions where needed — lightweight tooling, integration middleware, or workflow automation — to bridge gaps between Hyperproof's out-of-the-box capabilities and customer requirements. • Ensure all technical deliverables are documented, tested, and handed off in a state that customers and the Customer Success team can maintain independently. • Design and deliver tailored training sessions for customer administrators, program managers, and end users — covering both platform usage and any custom integrations you've built. • Develop reference materials, integration documentation, and self-service resources that help customers operate Hyperproof confidently after go-live. • Ensure customers have completed all necessary steps to achieve maximum value from Hyperproof's TPRM product before handoff. • Act as the structured voice of the customer during implementations — documenting integration gaps, configuration limitations, and feature requests and routing them to Product and Engineering with clear context. • Contribute to the development and iteration of implementation playbooks, integration templates, and reusable technical assets that reduce time-to-value for future customers.

• You'll provide unified executive leadership, mentorship, and technical direction to a globally distributed organization of platform architects, product managers, and software engineers. • You'll define and lead the technical roadmap for Hyperproof’s enterprise platform and AI engineering capabilities, ensuring absolute synchronization with overarching corporate strategy, security standards, and governance expectations. • You'll take direct business and financial accountability for platform-led growth, designing infrastructure strategies that directly drive and support ARR, NRR, and GRR expansion across our enterprise customer base. • You'll drive the unification and standardization of core, enterprise-grade platform capabilities—specifically centralizing and scaling Authentication, Roles/Permissions, Tasks, Workflows, and comprehensive system Logging. • You'll architect and oversee the strategic multi-cloud convergence of our Third-Party Risk Management (TPRM) application, successfully deploying it into new cloud environments. • You'll champion developer experience (DX) and productivity by building reusable components, application engineering patterns, and technical playbooks that enable rapid adoption. • You'll evaluate cloud services, frameworks, data architectures, and AI platform tools with a rigorous focus on developer self-service, reuse, interoperability, cost optimization, and enterprise scalability. • You'll establish repeatable technical patterns and platform standards for moving core data pipelines and advanced AI/GenAI capabilities safely from experimentation to production-grade implementation. • You'll instill a culture of relentless quality control, implementing robust testing frameworks, automated verification, and performance SLAs to ensure enterprise-grade stability and zero critical regression escapes. • You'll design and roll out a unified 6-month product-engineering platform roadmap that introduces secure-by-design architectural patterns, model orchestration layers, and reusable accelerators. • You'll deliver a highly predictable, metric-driven platform delivery pipeline by the end of the year, characterized by top-tier platform stability, high team accountability, and optimized engineering throughput.

• Drive demand for net-new partners across resellers, MSSPs, auditors, and GSIs, creating collateral and programs such as pitch decks, partner webinars, and email marketing. • Leverage Hyperproof’s broader marketing campaigns and demand gen programs to specifically drive growth in new partnerships. • Support our partner GTM organization in 1:1 and ABM efforts aimed to acquire target partner organizations. • Create and maintain high-impact partner enablement programs, including enablement decks, webinars, and newsletters to accelerate time-to-value for new partners. • Collaborate with and support other internal partner programs designed to drive partner adoption, including partner training, partner portals, certification programs, and partner communities or advisory boards. • Collaborate directly with partners to build and execute integrated campaigns designed to acquire mutual logos, generate pipeline, and upsell existing customer bases. • Create co-branded collateral, templates, and scalable campaign kits designed to help partners self-serve. • Co-host webinars and in-person events to support partner-led ABM outreach, and drive strategy for field programs such as executive dinners and event sponsorships. • Coordinate joint PR, customer success stories, media announcements, and social amplification to spotlight strategic alliances and market milestones. • Ensure partners are onboarded efficiently, actively engaged, and showing high utilization rates of co-marketing campaigns and programs. • Establish seamless communication and operational alignment between the Marketing team and the Partner GTM organization.

• Ship measurable improvements to developer productivity (e.g., PR cycle time, CI duration, AI-assisted PR throughput) • Write clean, well-tested code with thoughtful unit and integration coverage • Contribute to Hyperproof's internal developer documentation, CLAUDE.md skill files, and MCP server configurations • Work with Claude Code and GitHub Copilot day-to-day, and help evaluate tools like CodeRabbit for automated code review and PR summarization • Help build automated agents for customer bug triage, PR regression classification, and error-to-fix workflows that chain multiple AI agents together • Author and maintain CLAUDE.md skill files, MCP server configurations, and prompt engineering improvements • Contribute to test impact analysis, flake quarantine, pipeline parallelization, and build acceleration • Help provision multi-environment dev setups, authenticated MCP servers, and connected documentation that enable agentic coding workflows • Build dashboards and instrumentation tracking PR throughput per developer, Claude usage rates, code coverage, and developer experience sentiment • Explore using AI to automatically diagnose production errors from telemetry and propose or generate fixes • Alongside AI-focused projects, get scoped feature and bug-fix work in TypeScript/Node.js/React and Java/C#

Role Description Hyperproof is hiring a Talent and People Partner to support our Product and Engineering organizations. This role will lead full-cycle technical recruiting while also serving as a People Partner to our Product and Engineering teams. You will directly support the work that helps great talent stay, grow, and do their best work with us: onboarding, performance, retention, manager support, and culture-building across a global and remote-based team. This is a hands-on role with real scope. You will partner with Engineering and Product leaders on day-to-day people matters, run a high quality technical recruiting process, and contribute to the broader People function as we continue to scale. Qualifications - 3 to 5 years of recruiting experience in SaaS or software companies, with a demonstrated track record of hiring technical talent across Engineering and Product roles. - Some experience supporting broader People or HRBP work, whether through a generalist role, a recruiting role with expanded responsibilities, or a focused interest in growing into HRBP work over time. - Experience recruiting internationally, including in India and/or LATAM, with a working understanding of the regional expectations and the contractor and EOR landscape in those regions. - Familiarity with org structures, leveling, and performance basics as they apply to technical teams, with curiosity to deepen this work. - Working knowledge of HR systems (Rippling preferred), including reporting, data integrity practices, and workflow administration. Experience with Greenhouse, Juicebox AI, and Google Workspace is strongly preferred. - Demonstrated, hands on use of AI tools in sourcing and recruiting workflows, with concrete examples of how AI has improved your results. - An HR degree, HR certification, or demonstrated interest in the HR field. - Good judgment, discretion, and comfort navigating ambiguity. - A genuinely people-first orientation paired with meticulous attention to detail. - Technical curiosity and an out-of-the-box mindset. Requirements - Own full-cycle technical recruiting for Product and Engineering roles globally, including Software Engineering, Engineering Management, Product Management, and Design. - Build and maintain warm pipelines of technical talent in key hiring regions, including the U.S., India, and LATAM. - Use approved AI sourcing platforms alongside Greenhouse, LinkedIn Recruiter, and other tools to drive both speed and quality. - Partner with hiring managers on intake, scorecards, interview design, and leveling. - Run a tight, candidate centered process: fast dispositioning, clear communication, structured feedback, and offer experiences. - Track and improve funnel metrics including time to review, stage conversion, time to fill, and offer acceptance. - Represent Hyperproof's employer brand in every candidate conversation. - Serve as the day-to-day People Partner for Product and Engineering managers. - Support managers through performance conversations and the performance cycle for Product and Engineering. - Contribute to retention efforts for technical talent. - Support employee relations matters with care and discretion. - Help build and protect a cohesive culture across a fully distributed Engineering and Product organization. - Support moments that matter across Product and Engineering teams. - Own the offer to start date experience for technical hires. - Partner with IT to confirm equipment is ordered and delivered on time. - Process new hires through Rippling and confirm the completeness of documentation. - Maintain accurate employee data in Rippling. - Manage the offboarding process for departing employees. - Contribute to broader People Ops projects and cross-functional initiatives. - Support reporting and basic data analysis for Product and Engineering headcount, hiring, and retention trends. Benefits - Base salary ($94k - $115k - $138k) + equity package. - Flexible PTO, with strong encouragement to unplug and recharge. - Choice of PC or Mac laptop. - Health and wellness coverage for medical, dental, and vision, including dependents. - 401K, which vests immediately, complete with a 4% company match. - 12 weeks of Parental leave and 1 year free diapers and wipes with Honest. - Annual company in-person events and quarterly in-person connects. - $500 home office stipend at the time of hire. - $100 quarterly paid wellness stipend. - Pet insurance discount. - Two Hypercharge weeks of rest where we close company-wide (July & Dec).

• In this role, you will work on scaling and building new features to meet growing demands in the GRC space. • You will be responsible for ensuring seamless integration, and you will be empowered with the autonomy needed to drive successful outcomes and elevate the product’s value in collaborative environments. • A key focus of this role is driving the development and enhancement of AI-powered features that meaningfully improve customer outcomes. • You’ll own the strategy, roadmap, and delivery of AI-driven features and enhancements which will achieve key customer outcomes in a dynamic environment in a fast evolving landscape. • You’ll collaborate with key stakeholders, including customers, engineering, and design teams, to understand market needs, customer requirements, and integration opportunities. • You’ll conduct in-depth market research and analysis to identify emerging trends, industry standards, and customer demands. • You’ll monitor and analyze metrics, usage data, and customer feedback to identify areas for product improvement and build quick functional prototypes to validate new product ideas and improvements. • You’ll represent Hyperproof as a subject matter expert in GRC in industry events and discussions. • You’ll continuously act as the champion of our users and customers to ensure their needs are always a top priority!