Pillr Health

• Develop strong relationships with clients during implementation phase to understand the clients’ 340B program needs, issues and other pertinent data required to develop clear success plans. • Maximize clients 340B program compliance, 340B program savings through client satisfaction, and program optimization. • Serve as the client advocate and a primary point of contact on managed and key client accounts. • Develop, update and execute client project plans incorporating short and long-term objectives. • Collaborate with executive sponsor, and other internal Pillr Health teams to promptly identify any service issues and take lead resolving and preventing complex service issues. • Maintain regular communication with client contacts and conduct stewardship meetings to review overall program results and opportunities. • Manage client expectations, service commitments and anticipate needs. • Understand the client’s contractual terms with pharmacies and ensure implementation is completed per the contractual terms.

• Develop deep relationships with client stakeholders to understand and execute the program objectives. • Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome. • Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed. • Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships. • Analyze client reports and invoices to ensure optimal program outcomes. • Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. • Perform additional duties and special projects as assigned.