First Due

FP&A Manager Remote - US Only About First Due First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations. Job Title: FP&A Manager Location: Remote - US Only Country: United States Department: FP&A Reports To: Director of Finance Position Type: Full-Time Salary: $125,000 Job Summary: We are seeking an FP&A Manager to support First Due’s financial planning, forecasting, reporting, and operational finance activities. In this role, you will partner closely with leaders across Sales, Customer Success, Product, Engineering, Operations, and G&A to provide financial insights that drive decision-making and operational performance. This is a highly visible role within the Finance organization, ideal for someone who enjoys analytical problem-solving, cross-functional collaboration, and building scalable processes in a fast-paced, high-growth SaaS environment. Key Responsibilities: Financial Planning & Forecasting - Support the development and enhancement of financial models, including revenue forecasting, operating expense planning, cash forecasting, and headcount planning. - Lead components of the annual budgeting process and quarterly reforecast cycles in partnership with department leaders. - Build and maintain driver-based forecasting models tied to core SaaS metrics (ARR, retention, churn, bookings, billings, implementation revenue, sales productivity). Business Partnering & Strategic Analysis - Serve as a finance partner to leaders across Sales, Customer Success, Product, Engineering, and Operations. - Analyze operating performance, unit economics, margin trends, and investment efficiency to support business decisions. - Provide analytical support for pricing, vendor evaluations, organizational planning, and operational investments. - Translate complex financial data into clear, actionable insights for cross-functional stakeholders. Reporting & Executive Support - Prepare monthly and quarterly reporting packages, including variance analysis, KPI reporting, and commentary. - Support the preparation of Board materials, lender reporting, and investor-related analysis. - Contribute to executive dashboards and recurring business reviews that improve visibility into company performance. Process & Infrastructure - Help strengthen FP&A processes, reporting standards, and operating cadences as the company scales. - Identify opportunities to leverage AI, automation, and emerging technologies to streamline workflows and improve data quality. - Partner with Finance leadership on FP&A systems, reporting tools, and data infrastructure improvements. Qualifications: - 5+ years of experience in FP&A, strategic finance, corporate finance, investment banking, consulting, or related roles. - Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field. - Strong financial modeling and analytical skills, including experience with complex operating models and driver-based forecasting. - Solid understanding of SaaS business models and metrics (ARR, retention, churn, LTV/CAC, gross margin, Rule of 40, recurring revenue forecasting). - Experience with ERP systems (NetSuite preferred), FP&A platforms, and BI/reporting tools. - Excellent communication skills with the ability to distill complex analyses into clear insights. Preferred Qualifications: - Experience in a high-growth B2B SaaS company. - Familiarity with GovTech, public safety, or vertical SaaS with long sales cycles and multi-year contracts. - Exposure to Board reporting, investor relations, or lender reporting in a PE- or growth equity-backed environment. - Experience helping build or scale FP&A processes. For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com. Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more. If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA.

Role Description First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation. - Serve as the first point of contact for customer support inquiries received via phone, email, and customer portals. - Own customer issues from intake through resolution, ensuring timely follow-up and communication. - Prioritize and manage multiple support cases while meeting established service level agreements (SLAs). - Troubleshoot, diagnose, and resolve software-related issues using available tools, resources, and documentation. - Accurately document customer interactions, troubleshooting steps, resolutions, and follow-up actions within support systems. - Escalate complex issues and collaborate with Product, Engineering, and other teams to drive timely resolution. - Perform root cause analysis when appropriate and identify opportunities to reduce recurring issues and support volume. - Maintain current knowledge of product functionality, enhancements, and releases to provide accurate customer guidance. - Contribute to the continuous improvement of support documentation, processes, and customer education resources. - Perform other duties as assigned. - Holiday coverage may be required on a rotational basis. Qualifications - This is a remote role, but the employee does need to be located in the US. - 1–3 years of experience in product support, technical support, or customer service. - Experience providing support through both voice and non-voice channels (phone, email, and ticketing systems). - Excellent interpersonal, written, and verbal communication skills. - Experience using CRM and support platforms such as Zendesk, Jira, or similar tools. - Strong technical troubleshooting and problem-solving skills. - Ability to clearly communicate simple and complex technical concepts to customers and internal stakeholders. - Self-motivated with the ability to work independently and collaboratively in a team environment. - Strong analytical, organizational, and time-management skills. - Professional telephone etiquette and customer service skills. Requirements - Experience with the First Due platform strongly preferred. - Experience in the Fire/EMS industry. - Experience supporting SaaS software products preferred. Benefits - Comprehensive compensation and benefits package for eligible employees. - Competitive pay. - Medical, dental, and vision coverage. - FSA/HSA. - 401(k). - Flexible PTO. - Fully remote workplace. - Technology stipend. - Opportunities for advancement. - Other benefits and perks that set our team apart.

Role Description We are seeking a Director of Business Strategy to drive the success of First Due's ITM (Inspections, Testing, and Maintenance) module. This is a senior cross-functional leadership role responsible for coordinating efforts across Product, Sales, Marketing, and Customer Experience to ensure the business meets and exceeds goals for revenue growth, retention, compliance within relevant authorities having jurisdiction (AHJs), and market share expansion. Reporting directly to the COO, you will be an owner for the business performance of this product. You will help set strategy, remove blockers, build partnerships, and act as the cross-functional glue that keeps everything aligned and moving. The portfolio scope is expected to evolve as First Due grows, and the right candidate will be comfortable with — and energized by — that ambiguity. The ultimate goal is to grow First Due’s market share in ITM aggressively, driving toward true market leadership. Key Responsibilities - Product & Market Strategy: - Act as the voice of the ITM business unit, providing input into product roadmap and competitive positioning. - Partner with Product Management to identify and prioritize feature gaps vs. competitors. - Sales & Marketing Enablement: - Partner with Sales leadership to track pipeline, forecast, and win/loss trends, and surface key learnings from sales to the product team to inform the roadmap. - Educate sales reps and leaders about ITM and create talk tracks as needed. - Drive GTM initiatives: case studies, webinars, trade shows, and thought leadership. - Collaborate with Marketing to position ITM as a market leader within the broader First Due platform. - Partnerships & Ecosystem: - Explore and drive GTM and solution partnerships, especially related to compliance and inspection workflows. - Build and manage partnerships with third-party service providers (contractors, inspectors, etc.), compliance organizations, billing partners, and other potential integration partners. - Customer Success & Adoption: - Partner with Implementation and Support teams to ensure customer onboarding timelines and satisfaction benchmarks are met. - Ensure service providers are aware of the platform, onboarded, and are using it. - Drive submissions compliance at implemented AHJs. - Identify key adoption blockers across the product portfolio and drive cross-functional solutions. - Work with Customer Success to identify cross-sell, upsell, and expansion opportunities within existing accounts. - Reporting & Leadership: - Present monthly business reviews to the CEO/COO, including progress, risks, and asks across the product portfolio. - Track revenue growth, retention, compliance and adoption metrics, and market penetration across each product line. - Act as cross-functional "glue" ensuring the full product portfolio has alignment across the organization. Qualifications - 7+ years of experience in SaaS product strategy, business development, or GTM roles. - Domain expertise in Public Safety, Fire & Life Safety compliance, or a closely related regulated industry. - Proven ability to work cross-functionally across Product, Sales, Marketing, and Customer Experience. - Strong understanding of SaaS growth levers — ARR, retention, adoption, upsell. - Excellent communication skills — able to influence at the executive level and with external stakeholders. - Experience in competitive positioning and driving market strategy in a fast-growth SaaS environment. Preferred Qualifications - Familiarity with NFPA standards, compliance workflows, or fire inspection industry practices. - Prior experience with ITM, and AHJ compliance in public safety. - Experience managing or supporting partnerships with contractors, AHJs, or government entities. - MBA or equivalent strategic/analytical background. Requirements - All applicants must be authorized to work for any US employer in the United States. - Hiring is contingent upon candidates successfully passing a criminal background check. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Benefits - Comprehensive compensation and benefits package for eligible employees. - Competitive pay, medical, dental, and vision coverage. - FSA/HSA, 401(k), flexible PTO. - Fully remote workplace, technology stipend. - Opportunities for advancement and other benefits and perks. Company Description First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Role Description As a Sales Development Representative (SDR), you will be responsible for proactively identifying and qualifying potential customers to fuel First Due’s sales pipeline. You will work closely with the sales team to engage prospects, schedule meetings, and support lead nurturing efforts. This is an ideal opportunity for a motivated individual looking to build a career in SaaS sales and gain hands-on experience in a high-growth company. Key Responsibilities: - Prospect and Qualify Leads: Conduct outreach via phone and email to identify and engage potential customers. - Generate Meetings for the FD Sales Team: Secure and schedule discovery calls by effectively communicating First Due’s value proposition. - Conduct Initial Discovery: Gather insights into customer needs, pain points, and buying intent to ensure a smooth handoff to the sales team. - Maintain CRM Data Accuracy: Keep all prospect interactions, lead statuses, and activities updated in Zoho CRM to ensure seamless tracking. - Collaborate with Sales & Marketing: Work closely with sales leadership and marketing teams to optimize outreach strategies and improve lead conversion. - Meet and Exceed Performance Goals: Consistently achieve or surpass KPIs related to outreach, meetings booked, and pipeline contribution. - Stay Informed on Industry Trends: Maintain a strong understanding of the public safety technology space, including key trends and challenges faced by Fire & EMS agencies. Qualifications - 2+ years of experience in a sales development, business development, or similar role (SaaS experience preferred but not required). - Strong communication and interpersonal skills, with the ability to engage prospects in meaningful conversations. - Motivated, goal-driven, and eager to learn—a true self-starter who thrives in a fast-paced environment. - Comfortable making outbound calls and following up persistently to drive engagement. - Ability to collaborate effectively with internal teams and contribute to a positive sales culture. - Proficiency with CRM tools (Salesforce, HubSpot, or similar). - Organized and detail-oriented, with strong time management skills. Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Benefits - Comprehensive compensation and benefits package for eligible employees. - Competitive pay. - Medical, dental, and vision coverage. - FSA/HSA. - 401(k). - Flexible PTO. - Fully remote workplace. - Technology stipend. - Opportunities for advancement. - Other benefits and perks that set our team apart.

Role Description This is the top engineering executive under the CTO. The SVP of Engineering is accountable for delivery, quality, productivity, and engineering talent as we scale the platform and the team. The right leader brings the systems thinking to strengthen how engineering operates and the delivery credibility to keep the org shipping through the change. Key Responsibilities - Engineering Delivery - Accountable for product delivery across all engineering teams - Sets delivery commitments with product leadership and ensures they are met - Directs the VP of Engineering, who runs day-to-day team execution - Resolves cross-team dependencies, resourcing conflicts, and escalations - Engineering Operating Model - Defines and standardizes how work flows from requirements to development to QA to release - Reduces friction across teams and improves delivery predictability - Builds the operating rhythm (reviews, planning cadences, decision forums) that keeps the org aligned - AI PDLC Enablement - Operationalizes AI-enabled development workflows across the engineering org - Integrates structured inputs (EPS, TRD, Task Plan), automation, and validation into the daily flow - Drives AI PDLC repeatable and scalable - Centralizes Cursor rule development and usage standards - Quality Engineering - Evolves QA into a structured quality engineering function - Owns test coverage strategy, release confidence, and defect feedback loops - Existing QA team reports into this role, with a focus on long-term capability building - DevOps and CI/CD - Assesses and enhances current CI/CD and deployment processes - Builds out a formal DevOps capability over time - Improves deployment efficiency, environment consistency, and observability - Partners with VP Infrastructure on the underlying platform - Platform Engineering - Centralizes the currently distributed group of senior platform engineers - Builds platform capability as a force multiplier for product teams - Engineering Metrics and Visibility - Defines and implements a consistent set of engineering metrics, including cycle time, throughput, defect trends, and delivery predictability - Creates visibility that supports faster, better decision-making at every level of the org - Engineering Talent and Performance - Partners with HR Operations on expectations for engineering roles and signals of strong performance - Builds structured approaches to performance visibility, team effectiveness, and leadership development - Plays an active role in executive hiring, leveling, and succession for the engineering org - System-Level Improvements - Identifies recurring friction points across teams and designs solutions at the root cause - Introduces scalable practices, guardrails, and structural changes the org needs as it grows Qualifications - Proven executive with experience running engineering at the SVP or CTO level in a growth-stage SaaS company - Has led a worldwide Engineering team (150+), building a scalable skills and staffing model - Strong engineering foundation (ideally started as a high-performing individual contributor) with meaningful time in senior leadership - Has scaled an engineering org through a similar inflection point (roughly 150+ engineers, multiple product areas, growing complexity) - Running both delivery and systems: has held accountability for shipping while also building the underlying operating model - Building and operationalizing AI-enabled development workflows in a production environment - Improving developer productivity, DevOps and CI/CD maturity, and quality engineering - Leading through senior engineering leaders (directors, VPs), not just managing teams directly - Vertical SaaS, regulated industries, or mission-critical software is a strong plus; public safety experience is an advantage - Working effectively with founder-led executive teams - Executive-caliber leader with judgment, presence, and credibility at the ELT level - Systems-oriented thinker who is also execution-focused - Direct communicator who can partner across functions, push back when needed, and build trust quickly Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Benefits - Comprehensive compensation and benefits package for eligible employees - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - Fully remote workplace - Technology stipend - Opportunities for advancement - Other benefits and perks that set our team apart

Role Description First Due is a leading provider of Public Safety Software, and outbound prospecting is one of our highest-leverage channels for generating qualified pipeline across fire, EMS, and law enforcement agencies. We're looking for a Sales Development Sequence Manager to serve as the operational backbone of our SDR motion—owning every cadence, sequence, and outbound play across Gong Engage and Salesforce. - Own the end-to-end design, build, and optimization of all SDR cadences and sequences in Gong Engage and Salesforce. - Develop a structured A/B testing program across various elements. - Maintain a versioned, tagged library of cadences segmented by persona, agency size, and use case track. - Continuously monitor sequence performance and refresh underperforming cadences. - Partner with the Director of Sales Development and RSDs to translate quarterly priorities into deployable cadences. - Own the operational workflow that moves prospecting data from various platforms into Gong Engage and Salesforce. - Build and maintain trigger-based outbound plays around public safety-specific signals. - Maintain list hygiene standards across the SDR funnel. - Operate as the primary owner of Qualified and its AI-driven automated sequencing for the SDR team. - Lead onboarding and ongoing training for SDRs on various platforms. - Serve as the central operational point of contact between SDRs, RSDs, Marketing, RevOps, and Product Marketing. - Define and track sequence-level KPIs and build dashboards for performance visibility. Qualifications - 4–7 years of experience in sales development operations, sales engagement management, or RevOps. - Hands-on expertise in Gong Engage (or comparable platforms) and Salesforce. - Demonstrated experience with at least one prospecting/sales intelligence platform. - Direct, hands-on experience with Qualified or comparable AI-driven platforms. - Proven ability to design, run, and act on rigorous A/B tests. - Strong messaging and copywriting instincts. - Highly organized with strong project management instincts. - Excellent written and verbal communication skills. Requirements - B2B SaaS or technology company experience, ideally selling into mid-market or government/public sector buyers. - Familiarity with public safety, government, or mission-critical software industries. - Experience operating within or alongside an AI-forward GTM team. - Background that combines messaging/content development with sales engagement operations. - Confidence navigating a fast-paced, cross-functional environment. Benefits - Competitive pay. - Medical, dental, and vision coverage. - FSA/HSA. - 401(k). - Flexible PTO. - A fully remote workplace. - A technology stipend. - Opportunities for advancement.

Role Description The Integrated Campaign Specialist supports the planning, execution, and optimization of multi-channel marketing campaigns that drive awareness, engagement, and pipeline growth. This role works closely with cross-functional teams to bring campaigns to life across email, webinars, paid digital, social media, and industry partnerships. The ideal candidate is a detail-oriented, data-driven marketer who enjoys executing campaigns end-to-end, with a strong interest in email marketing, webinar programs, and demand generation. Key Responsibilities - Campaign Planning & Coordination - Support the development of integrated campaign plans aligned to business goals, product launches, and target audiences - Assist in building campaign briefs, timelines, and channel plans across paid, owned, and earned media - Coordinate timelines, assets, and stakeholders to ensure campaigns launch on schedule - Campaign Execution & Channel Management - Email Marketing (Core Focus Area) - Build, launch, and optimize email campaigns, including newsletters, promotional sends, and nurture programs - Support development of automated workflows and drip campaigns within the marketing automation platform - Monitor email performance (open rates, CTR, conversions) and implement optimizations - Webinars & Virtual Events (Core Focus Area) - Coordinate end-to-end webinar execution, including scheduling, promotion, registration setup, and post-event follow-up - Partner with internal teams on content, speakers, and presentation logistics - Manage webinar promotion across email, social, and paid channels - Paid Digital Support - Collaborate with external agencies (e.g., WebFX) and internal stakeholders to support paid media campaign execution - Help ensure alignment between paid campaigns and broader marketing initiatives - Social Media - Support distribution of campaign content across organic and paid social channels - Coordinate campaign messaging across platforms to ensure consistency - Publications & Sponsorships - Assist in managing relationships with industry publications and media partners - Coordinate submission of creative assets, listings, and sponsored content to meet deadlines - Press & Earned Media Support - Assist in coordinating press releases and distribution logistics - Support amplification of earned media across marketing channels - Performance Tracking & Optimization - Track and report on campaign performance across channels, including email, webinars, paid media, and social - Monitor KPIs such as engagement, lead volume, MQLs, and conversion rates - Use tools like GA4, CRM/MAP platforms, and channel analytics to evaluate results - Identify optimization opportunities and support implementation of improvements - Cross-Functional Collaboration - Partner with Product Marketing, Content, Sales, and Revenue Operations to support campaign execution - Help ensure timely lead handoff and follow-up processes for webinar and campaign-generated leads - Maintain clear communication on campaign timelines, deliverables, and performance updates Qualifications - 3–5 years of experience in marketing, demand generation, or campaign execution - Hands-on experience with email marketing platforms (e.g., HubSpot, Marketo, Pardot) - Experience supporting or managing webinars and virtual events - Familiarity with paid media and social media campaign execution - Strong organizational and project management skills - Analytical mindset with comfort interpreting performance data Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Benefits - Comprehensive compensation and benefits package for eligible employees - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - Fully remote workplace - Technology stipend - Opportunities for advancement - Other benefits and perks

Role Description We are looking for a high energy, driven SaaS seller with direct Fire agency experience who is eager to jump in, create pipeline, and help build momentum in a growing market. The right candidate is a self starter who is comfortable prospecting, opening new doors, building relationships, and creating opportunities through consistent outbound effort and strong territory ownership. - Prospect and develop new relationships with Fire professionals and partners. - Build & maintain a high-performance sale pipeline, managing efficient & professional sales cycles and close contracts. - Lead discovery with fire agencies on their needs and present innovative new strategies to transform scheduling in their organization. - Travel to customer sites and attend trade shows. - Foster a professional sales culture of mutual benefit to both First Due and the customer. - Maintain current understanding of public safety industry including software ecosystem, trends, performance indicators, competitive landscape and business practices. Qualifications - 3+ years of direct experience selling SaaS software to Fire agencies. - Proven track record of building pipeline and creating new opportunities through proactive outbound prospecting and territory development. - Demonstrated hunter mentality with the ability to open doors, create momentum, and grow a developing territory. - Proven ability to manage a full sales cycle from prospecting through close. - Strong communication, presentation, and organizational skills. - Experience presenting to command staff, operations leaders, IT teams, and other key stakeholders within Fire agencies. - Demonstrated success achieving or exceeding quota goals. - Ability to work independently and collaboratively in a fast paced remote environment. - Collaborative approach to working cross functionally with marketing, product, solutions consulting, implementation, and customer success teams. - Proficiency with Salesforce, Microsoft Office, and collaboration tools. - Bachelor's Degree preferred or equivalent relevant experience. Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Benefits - Comprehensive compensation and benefits package for eligible employees. - Competitive pay. - Medical, dental, and vision coverage. - FSA/HSA. - 401(k). - Flexible PTO. - Fully remote workplace. - Technology stipend. - Opportunities for advancement. - Other benefits and perks that set our team apart.

Role Description Technical Services Analysts facilitate the migration of data from legacy systems into a client’s site during the implementation phase by working in close coordination with the client, implementation team, and database team. As a Technical Analyst, you will take responsibility for: - Identifying business requirements related to data migration efforts - Gathering information and resources related to the implementation - Testing/verifying the integrity of deployed data within the First Due system - Providing clear and concise documentation to track progress and estimated completion of each assigned task Key Responsibilities - Coordinate with client and implementation team to identify data migration requirements - Analyze limitations/gaps between legacy client systems and First Due data fields - Import legacy data provided by clients from a variety of sources (SQL backup files, CSV spreadsheets, TXT files, XML files) - Restore SQL backup databases to pull legacy data from tables - Maintain communication with all stakeholders internal and external - Serve as a technical resource internally and with clients - Provide guidance to the database team Qualifications - Experience explaining technical processes in simple terms - Experience in writing SQL statements from scratch - Experience with authoring SQL queries that pull from multiple tables - Basic to intermediate understanding of structured data - Basic to intermediate understanding of relational data structures (databases) - Basic to intermediate proficiency with Microsoft Excel - Basic to intermediate understanding of delimited data files, structured data files, and file transport methods - Demonstrable organizational and time management skills Preferred Qualifications - Some knowledge of the Fire/EMS industry (nice to have) - Basic to intermediate understanding of GIS components (nice to have) Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com . Benefits - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - A fully remote workplace - A technology stipend - Opportunities for advancement - Other benefits and perks that set our team apart Company Description First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Role Description As a leading provider of Public Safety Software, First Due hosts and participates in high-impact events across the country. We’re seeking a strategic, detail-oriented Events Specialist to lead the planning and execution of conferences and trade shows, while also supporting First Due–hosted events such as our Companywide Offsite and Annual User Summit. Reporting to the Events Manager, you’ll manage Enhanced Event opportunities end-to-end and collaborate across departments, vendors, and partners to deliver high-quality experiences that strengthen the First Due brand and drive measurable ROI. Key Responsibilities - Enhanced Event Ownership - Serve as project lead for Enhanced Events from research and contract review through execution and post-event follow-up - Manage timelines, budgets, and run-of-show documents - Oversee sponsorship deliverables (speaking sessions, branded assets, VIP events, etc.) - Partner with Sales, Client Success, Marketing, and Leadership to align event strategy with company goals - First Due Hosted Events (Companywide Offsite & User Summit) - Provide direct support for planning and execution of First Due–owned events - Coordinate logistics, timelines, and internal communications with cross-functional stakeholders - Assist with vendor management, attendee experience, and event operations - Support development and deployment of event materials, signage, and attendee-facing assets - Contribute to run-of-show planning and assist with on-site execution (registration, sessions, staff coordination) - Help capture feedback and post-event insights to improve future experiences - Vendor & Sponsorship Management - Coordinate with external partners on branding assets, booth design, and on-site activations - Maximize value from sponsorship packages and support deliverable negotiations - Partner with Creative and Content teams to produce graphics, signage, and presentation materials - Onsite Event Execution - Travel to select events to manage booth setup, registration, sponsor activities, and staff coordination - Serve as the on-site point of contact for logistics and brand execution - Systems, Reporting & Admin - Maintain detailed event records in CRM and shared tools (e.g., Salesforce, Airtable, Notion) - Support lead capture, routing, and post-event ROI reporting - Manage shipping, inventory, and asset logistics - Support pre and post-event communication with vendors and internal teams Qualifications - 2–4 years of experience in event planning, trade shows, or experiential marketing - Proven ability to manage multi-channel events with sponsorship components - Strong project management and organizational skills with attention to detail - Excellent written and verbal communication skills - Experience with tools such as Salesforce, Airtable, Notion, and Microsoft Office - Ability to travel 2–4 times per year Preferred Qualifications - Experience in B2B SaaS or technology - Familiarity with sponsorship negotiations and execution - Comfortable working in fast-paced, cross-functional environments Benefits - Comprehensive compensation and benefits package for eligible employees - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - Fully remote workplace - Technology stipend - Opportunities for advancement - Other benefits and perks