Role Description We are looking for a Quality Assurance Specialist, RN, to build and run our clinical Quality Assurance program. This is a hands-on role focused on operations — not a simple checklist job. You will: - Review patient charts, design and run the QA schedule, and ensure documentation is clear and well-supported across the care team. - Report to the Senior Director of Clinical Operations. - Work closely with the Operations team, the Billing team, and the Training and Enablement Specialist to turn QA findings into action. - Review clinical charts on a regular schedule for both new hires and current staff. - Pull random samples and keep monthly QA records and audit documentation. - Ensure documentation and billing compliance, meeting billing standards with clear clinical reasoning. - Report larger patterns and gaps to leadership, along with suggested fixes. - Help prepare the team for new or changing standards. - Partner with Operations on workflow and automation fixes, with Billing on documentation and revenue issues, and with the Training and Enablement Specialist to close skill gaps through targeted training. - Build a clinical quality scoring system with clear standards for coaching and escalation. - Own and grow the QA program overall, including tracking, scoring rules, adverse event reporting, grievance handling, and support for health plan audits. - Keep a clear line between clinical QA and billing QA, and manage the handoff between the two. Qualifications - An active, unrestricted RN, NP, LPN, or LCSW license (a multi-state or compact license is preferred). - At least 3 years of clinical experience, plus experience in operations or quality — ideally at a healthcare organization or a fast-growing healthcare startup. - Hands-on experience reviewing charts for billing compliance. - A strong understanding of documentation rules for Medicare, Medicaid, and value-based care. - An operations mindset, with a focus on building systems that prevent problems. - A tech-forward attitude, looking for ways to use technology and automation to grow a quality program. - Openness to feedback, viewing it as a tool for growth. - A proactive, persistent attitude with a strong drive to take action and solve problems. - Comfort working in a fast-changing, sometimes uncertain environment. - Strong project management and prioritization skills, along with close attention to detail. - Skill in data analysis, able to pull, sort, and understand QA data independently. - Strong collaboration skills across teams, working well between Operations, Billing, Training, and frontline staff. - Comfort using technology, including EHR systems, Slack, Google Suite, and QA or audit tools. Benefits - The salary range for this role is $80,000–$95,000, based on qualifications, experience, skillset, and geography. - Eligible for Wider Circle's full benefits package, including: - Comprehensive health coverage, including medical, dental, and vision. - 401(k) Plan. - Paid Time Off. - Employee Assistance Program. - Health Care FSA. - Dependent Care FSA. - Health Savings Account. - Voluntary Disability Benefits. - Basic Life and AD&D Insurance. - Adoption Assistance Program. - Training and Development.

• Lead, manage, and train the assigned Quality Assurance team members, including setting goals, developing processes, and ensuring timely and accurate delivery of tasks. • Design and implement comprehensive testing strategies for data and reporting systems, ensuring thorough coverage and identification of potential issues. • Work with the automation team to script tests and ensure the quality of data as it moves through the system. • Collaborate with the development team, data engineers, and business analysts to understand requirements and translate them into test plans to drive quality. • Conduct thorough reviews of data and reporting processes, test plans, test results, and delivery plans to identify potential issues and risks and communicate those effectively to leadership. • Develop and maintain test plans, test cases, and test scripts for data and reporting systems. • Provide regular reports on the status of testing and quality metrics to stakeholders. • Perform functional, integration, regression, and performance testing on reports and data pipelines.

• Criar e manter estratégias e cenários de teste para garantir entregas com alta qualidade. • Executar testes funcionais, regressão, integração e ponta a ponta em ambientes legados e em nuvem. • Investigar falhas, registrar e acompanhar correções até a validação final. • Realizar testes exploratórios para ampliar a cobertura e antecipar problemas. • Acompanhar o P.O nas tarefas de homologação. • Contribuir com a evolução do framework de automação e adoção de boas práticas. • Desenvolver e gerenciar suites de testes automatizados integradas a pipelines CI/CD. • Trabalhar lado a lado com desenvolvedores para encontrar as melhores soluções técnicas de automação.

Role Description Wir suchen für diese Rolle eine Person, die Application Support mit aktiver QA im Software Development verbindet. Die Rolle besteht zu 50 % aus Support und zu 50 % aus QA: - Unterstützung von Nutzer:innen, Business-Kund:innen und internen Stakeholdern bei Fragen und Problemen rund um unsere Web- und Mobile-Applikationen. - Prüfung von umgesetzten Features, Bugfixes und Tickets im Entwicklungsprozess. - Testen von Acceptance Criteria und Überführung von realen Fehlerbildern in bessere Testabdeckung, stabilere Releases und eine bessere User Experience. - Zentrale Anlaufstelle für Support- und Qualitätsfragen rund um unsere Web- und Mobile-Applikationen. - Aufnahme und Bearbeitung von Tickets in Jira Service Management. - Analyse von Störungen, Reproduktion von Fehlern und Dokumentation von Reproduktionsschritten, erwarteten und tatsächlichen Verhalten sowie relevanten technischen Hinweisen. - Unterscheidung zwischen Bedienfehlern, Konfigurationsproblemen, Datenproblemen, Bugs, Incidents und Change Requests. - Aktive QA-Aufgaben im Software-Development-Prozess: Prüfung umgesetzter Features und Tickets, Testen von Acceptance Criteria, Durchführung von Bugfix-Retests und qualifiziertes Feedback vor der Freigabe. - Unterstützung bei Smoke Tests, Regressionstests, UAT und Testfall-Erstellung, besonders bei Fehlerbildern aus realen Supportfällen. - Überführung wiederkehrender Probleme in konkrete Testfälle, Checklisten oder Regressionstests. - Dokumentation von Vorfällen, Lösungswegen, Workarounds und bekannten Fehlerbildern zur Wissensdatenbank. - Enge Zusammenarbeit mit Development, QA, Business Analyse, Service Management und Fachteams. - IoT-nahe Themen und angebundene Gebäudesysteme können Teil des Kontexts sein. Qualifications - Erfahrung in Software Testing / QA, Application Support, technischem Support mit Dev-Nähe oder Softwareentwicklung mit Interesse an QA und Support. - Verständnis dafür, wie Software im Entwicklungsprozess getestet, geprüft und abgenommen wird. - Fähigkeit, Fehler strukturiert einzugrenzen, zu reproduzieren und nachvollziehbar zu dokumentieren. - Erfahrung oder Interesse an manuellen Tests, Acceptance Criteria, Testcases, Bugfix-Retests, Smoke Tests, Regressionstests oder UAT. - Technisches Grundverständnis in einem oder mehreren Bereichen: Web-Technologien, APIs, Mobile Apps, Logs, Monitoring oder grundlegende Netzwerkzusammenhänge. - Sicherer Umgang mit Ticketsystemen, idealerweise Jira Service Management. - Strukturierte, eigenverantwortliche und nachhaltige Arbeitsweise. - Klare und verbindliche Kommunikation auf Deutsch und Englisch mit Nutzer:innen, Business-Kund:innen und technischen Teams. Requirements - Nice to have: Erfahrung im SaaS-, Web-App- oder Mobile-App-Umfeld. - Grundkenntnisse in API-Testing, z. B. mit Postman. - Erfahrung mit Wissensdatenbanken, Runbooks oder Support-Dokumentation. - Erste Berührungspunkte mit IoT-nahen Systemen, vernetzten Geräten oder Gebäudetechnik. Benefits - Remote Work: Homeoffice oder Office - Du entscheidest, was am besten zu Deinem Alltag passt. - Workation: Arbeitsumfeld mit Urlaubsfeeling. - Wellbeing: Betriebliches Gesundheitsmanagement mit jährlichem Gesundheitsbudget. - Altersvorsorge: Attraktive Bezuschussung zur betrieblichen Altersvorsorge. - Hardware: Modernste Technik für innovative Zusammenarbeit. - Rabatte: Attraktive Angebote bei über 1.500 Anbietern. - Knowledge Base: Vielfältige, individuelle Entwicklungs- und Weiterbildungsmöglichkeiten. - Networking: Regelmäßige Teamevents. - Kostenlose Limonade und Obstkorb. Company Description Reos ist die Zukunft der Immobilienverwaltung. Als digitaler Property Manager und Bewirtschaftungspartner haben wir es uns zur Aufgabe gemacht, das Property Management im Wohnungsmarkt zu revolutionieren.