Role Description Wir suchen für diese Rolle eine Person, die Application Support mit aktiver QA im Software Development verbindet. Die Rolle besteht zu 50 % aus Support und zu 50 % aus QA: - Unterstützung von Nutzer:innen, Business-Kund:innen und internen Stakeholdern bei Fragen und Problemen rund um unsere Web- und Mobile-Applikationen. - Prüfung von umgesetzten Features, Bugfixes und Tickets im Entwicklungsprozess. - Testen von Acceptance Criteria und Überführung von realen Fehlerbildern in bessere Testabdeckung, stabilere Releases und eine bessere User Experience. - Zentrale Anlaufstelle für Support- und Qualitätsfragen rund um unsere Web- und Mobile-Applikationen. - Aufnahme und Bearbeitung von Tickets in Jira Service Management. - Analyse von Störungen, Reproduktion von Fehlern und Dokumentation von Reproduktionsschritten, erwarteten und tatsächlichen Verhalten sowie relevanten technischen Hinweisen. - Unterscheidung zwischen Bedienfehlern, Konfigurationsproblemen, Datenproblemen, Bugs, Incidents und Change Requests. - Aktive QA-Aufgaben im Software-Development-Prozess: Prüfung umgesetzter Features und Tickets, Testen von Acceptance Criteria, Durchführung von Bugfix-Retests und qualifiziertes Feedback vor der Freigabe. - Unterstützung bei Smoke Tests, Regressionstests, UAT und Testfall-Erstellung, besonders bei Fehlerbildern aus realen Supportfällen. - Überführung wiederkehrender Probleme in konkrete Testfälle, Checklisten oder Regressionstests. - Dokumentation von Vorfällen, Lösungswegen, Workarounds und bekannten Fehlerbildern zur Wissensdatenbank. - Enge Zusammenarbeit mit Development, QA, Business Analyse, Service Management und Fachteams. - IoT-nahe Themen und angebundene Gebäudesysteme können Teil des Kontexts sein. Qualifications - Erfahrung in Software Testing / QA, Application Support, technischem Support mit Dev-Nähe oder Softwareentwicklung mit Interesse an QA und Support. - Verständnis dafür, wie Software im Entwicklungsprozess getestet, geprüft und abgenommen wird. - Fähigkeit, Fehler strukturiert einzugrenzen, zu reproduzieren und nachvollziehbar zu dokumentieren. - Erfahrung oder Interesse an manuellen Tests, Acceptance Criteria, Testcases, Bugfix-Retests, Smoke Tests, Regressionstests oder UAT. - Technisches Grundverständnis in einem oder mehreren Bereichen: Web-Technologien, APIs, Mobile Apps, Logs, Monitoring oder grundlegende Netzwerkzusammenhänge. - Sicherer Umgang mit Ticketsystemen, idealerweise Jira Service Management. - Strukturierte, eigenverantwortliche und nachhaltige Arbeitsweise. - Klare und verbindliche Kommunikation auf Deutsch und Englisch mit Nutzer:innen, Business-Kund:innen und technischen Teams. Requirements - Nice to have: Erfahrung im SaaS-, Web-App- oder Mobile-App-Umfeld. - Grundkenntnisse in API-Testing, z. B. mit Postman. - Erfahrung mit Wissensdatenbanken, Runbooks oder Support-Dokumentation. - Erste Berührungspunkte mit IoT-nahen Systemen, vernetzten Geräten oder Gebäudetechnik. Benefits - Remote Work: Homeoffice oder Office - Du entscheidest, was am besten zu Deinem Alltag passt. - Workation: Arbeitsumfeld mit Urlaubsfeeling. - Wellbeing: Betriebliches Gesundheitsmanagement mit jährlichem Gesundheitsbudget. - Altersvorsorge: Attraktive Bezuschussung zur betrieblichen Altersvorsorge. - Hardware: Modernste Technik für innovative Zusammenarbeit. - Rabatte: Attraktive Angebote bei über 1.500 Anbietern. - Knowledge Base: Vielfältige, individuelle Entwicklungs- und Weiterbildungsmöglichkeiten. - Networking: Regelmäßige Teamevents. - Kostenlose Limonade und Obstkorb. Company Description Reos ist die Zukunft der Immobilienverwaltung. Als digitaler Property Manager und Bewirtschaftungspartner haben wir es uns zur Aufgabe gemacht, das Property Management im Wohnungsmarkt zu revolutionieren.

• Design, maintain, and execute manual test cases across web, iOS, and Android. • Test complex internal systems end-to-end — email automation, CRM data pipelines, property syncs — and verify they behave correctly, including at the edges. • Write clear, reproducible bug reports that engineers can act on without a back-and-forth. • Run regression testing ahead of releases and feature rollouts. • Build a deep working knowledge of the product and how its pieces fit together. • Get up to speed quickly on testing native mobile apps — across devices, OS versions, and store builds. • Partner with Product and Engineering to clarify expected behavior and catch issues early. • Help shape and improve our QA process as we build it out.

• Perform manual, exploratory, regression, integration, and end-to-end testing across multiple products and systems. • Design, build, and maintain a UI automation test suite and quality tooling using Typescript and Playwright. Integrate wallet extensions such as MetaMask/Keplr into the test suite. • Validate functionality across web applications, APIs, backend services, blockchain infrastructure, and protocol-level features. • Investigate issues across frontend, backend, infrastructure, and distributed systems. • Analyze logs, metrics, network traffic, and system behavior to identify root causes and quality risks. • Collaborate with Product, Engineering, DevOps, and other stakeholders throughout the development lifecycle. • Contribute to release validation, test strategy, automation initiatives, and continuous improvement efforts. • Leverage AI-powered tools and workflows to accelerate testing, automation, investigation, and overall quality engineering productivity. • Support new products, features, and initiatives as business priorities evolve. • Assist with production investigations, incident analysis, and post-release validation when needed. • Proactively identify quality gaps, process inefficiencies, and opportunities to improve product reliability and testing coverage.

Role Description QA Lead of Data & Reporting is responsible for ensuring the quality and integrity of data and reporting processes within the organization, while also leading a team of QA professionals. This role involves developing and implementing QA strategies for data and reporting systems, ensuring compliance with quality standards, and overseeing the execution of test plans to identify and resolve issues. You will work closely with the data and reporting teams and other stakeholders to ensure the accuracy and reliability of our data and reporting processes for our clients. Duties and Responsibilities - Lead, manage, and train the assigned Quality Assurance team members, including setting goals, developing processes, and ensuring timely and accurate delivery of tasks. - Design and implement comprehensive testing strategies for data and reporting systems, ensuring thorough coverage and identification of potential issues. - Work with the automation team to script tests and ensure the quality of data as it moves through the system. - Collaborate with the development team, data engineers, and business analysts to understand requirements and translate them into test plans to drive quality. - Conduct thorough reviews of data and reporting processes, test plans, test results, and delivery plans to identify potential issues and risks and communicate those effectively to leadership. - Develop and maintain test plans, test cases, and test scripts for data and reporting systems. - Provide regular reports on the status of testing and quality metrics to stakeholders. - Perform functional, integration, regression, and performance testing on reports and data pipelines. Supervisory Responsibilities - Supervises a team of Software Quality Analysts within the department. - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsibilities include interviewing, hiring, and onboarding employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues. Qualifications - Bachelor’s degree in computer science, Information Technology, or related field. - At least 10 years of experience in QA and testing, with at least 4 years as a lead. - At least 5 years of experience with testing data, reporting systems, ETL processes, and knowledge of data warehousing concepts. - Strong experience with Tableau and/or Power BI report validation, including dashboard logic, data source connections, and calculated fields. - Strong experience in Snowflake and writing Complex queries for test scripting. - Nice to have experience in Python for test scripting, data validation automation, and pipeline reconciliation. - Strong experience with Azure Data Factory Pipelines and Azure Data Lake Storage (ADLS). - Experience with REST API testing tools such as Postman. - Working knowledge of Git and Azure DevOps for source control and pipeline-integrated test execution. - Experience with testing data models, data integrity and normalization rules, and testing data extraction, load, and transformation scripts. - Understanding HIPAA compliance requirements as they apply to testing and handling patient-related data. - Experience with data quality frameworks (e.g., Great Expectations, dbt tests) is a plus. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. - Strong understanding of software development, lifecycles and methodologies. - Familiarity with Agile development methodologies and experience with agile testing. Competencies - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. - Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. - Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. - Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. - Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. - Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. - Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. - Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. - Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. - Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Benefits - Supportive, progressive, fast-paced environment - Competitive pay structure - Matching 401(k) with immediate vesting - Medical, dental, vision, life, & short-term disability insurance