• Full lifecycle management of a CPG, grocery, retail and restaurant account book. • Building and executing against a defensible expansion plan for each account. • Serving as the senior point of contact for key accounts. • Running contract negotiations and renewal conversations. • Staying sharp on our product roadmap. • Keeping CRM and account records accurate. • Partnering with Product, Marketing, Ops, and Customer Success. • Feeding client and market intelligence back to AM leadership and Product.

• Finding, developing, and closing new business opportunities across existing customers and new logo accounts • Work closely with the partner community to effectively manage customer relationships and business outcomes • New account development and/or expanding existing accounts through business-to-business sales of Forcepoint software licensing, appliances and services

• Own a partnership portfolio of top financial institutions and drive them through the full partnership lifecycle from initial outreach to scaled growth on Financial Connections • Leverage deep knowledge of the open banking ecosystem to guide internal cross-functional stakeholders (including product, risk, compliance, engineering, security) through an evolving business and regulatory landscape, implementing thoughtful partnership strategies that accelerate Stripe's connectivity across the financial ecosystem • Identify and effectively analyze new partnership opportunities, ultimately making recommendations to relevant decision makers and cross-functional stakeholders • Negotiate strategic partnership agreements with banks and credit unions, navigating complex legal, compliance, and technical requirements • Develop and maintain executive-level relationships at key financial institutions, partnering with Stripe leadership on strategic long term objectives • Exhibit an operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision, and running tight processes

• Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner • Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out • Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines • Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours • Maintain a monthly retention rate of 96%+ and a response time under 6 hours • Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more • Proactively analyze campaign data to identify trends, issues, and optimization opportunities • Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement • Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team • Contribute insights and process improvement ideas to departmental initiatives • Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery