Digible, Inc

• Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner • Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out • Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines • Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours • Maintain a monthly retention rate of 96%+ and a response time under 6 hours • Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more • Proactively analyze campaign data to identify trends, issues, and optimization opportunities • Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement • Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team • Contribute insights and process improvement ideas to departmental initiatives • Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery

Role Description The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. You’ll love this job if you: - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: - Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts - Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback. - Oversee team operations and manage to key performance metrics - Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence - Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. - Work selflessly with other departments to provide the best client experiences - Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. - Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives. How success will be measured: - Retention % on assigned portfolio: ≥96% - Revenue per FTE: TBD - Escalation resolution time: <10 hours - Team engagement score: >7 - Response time SLA: <5 hours - Portfolio Growth Goal: TBD% Qualifications - 6+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1 - 3 years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Benefits - Annual Salary of $95k - $125k - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - 3 weeks of PTO as well as Sick leave, and Bereavement. - 11 paid holidays - 401(k) + 5% employer match - 75% employer paid health benefits, including Medical, Dental, and Vision. - $75/month reimbursement for Physical Wellness - $75/month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Monthly subscription for financial wellness - Dog-Friendly Office - Paid Parental Leave - Company Sponsored Social Events - Company Provided weekly lunches and snacks for in office employees - Employee Development Program

Company Overview:Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind. At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do. We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team! Digible Core Values: - Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. - Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. - Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. - Humility - The recognition and daily practice that "we" is always greater than "I". - Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: The Paid Media Strategist serves as the primary steward of campaign performance across Digible’s Paid Media channels, managing a portfolio of client accounts while optimizing for efficiency, lead quality, and ROI. This role blends analytical insight with digital execution - driving measurable outcomes through ongoing optimization, testing, and collaboration with internal teams. Strategists act as both executors and consultants, owning their book of business, ensuring pacing and CPA goals are achieved, and continuously improving campaign structures and reporting accuracy. You’ll love this job if you: - You naturally think “we” instead of “I”. - Have an insatiable appetite for learning and self-improvement - You are a self-motivated, problem-solver with high energy and enthusiasm - Enjoy working as part of a team to take on and complete large projects - You have an analytical mindset What you’ll do: - Own, execute and manage a book of business across all paid media channels averaging 135-150 accounts per strategist. - Provide strategic recommendations across all paid campaigns to drive best in class performance [Cost per Acquisition - CPA] for multifamily campaigns. - Own testing within your portfolio—propose, implement, and document experiments aligned to department OKRs; publish clear learnings and recommend next actions. - Conducts biweekly performance analysis across Search and Social campaigns and follows through with account optimizations and provides detailed, clear notes for Account Managers. - Implements large scale changes to your book of business based on client requests and changing needs in the digital marketing space. Examples include ad hoc data analysis, GA4 implementation, and paid search restructuring. - Actively contribute in department and team meetings by staying attuned to key trends in digital marketing and the multifamily space. The Paid Media strategist will come prepared and engaged with a solutions oriented mindset to team brainstorms and collaboration sessions. - Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry. - Monitor and analyze trends in clients’ KPIs - Work with others in the Paid Media team and other departments to execute on company initiatives and goals. How success will be measured: - CPA <$46.10 - Error Rate: Paid Search <3.17%, Paid Social <2%, Display <1.08% - Task Efficiency ≥95% - Optimization Notes Efficiency ≥95% - Pacing: 98–102% (Search/Social/PMax) - Search & Social Pacing = 98-102% What you should have: - Bachelor’s degree in Business, Marketing, Advertising, or related field - 2+ years of experience in digital marketing . Paid search experience required, paid social experience is preferred. - Expert in paid media platforms such as Google Ads, Meta Ads Manager, Google Tag Manager and GA4. - Proven track record in operating with a high level of energy, commitment, and enthusiasm to take on a challenging role with cross-functional team commitments Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times This role is open to candidates located within the United States. While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in by hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. Pay, perks, and more: - Salary Range: $70,000 - $87,000 - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - Profit Sharing Bonus - We offer 3 weeks of PTO as well as Sick leave, and Bereavement - We offer 11 paid holidays - 401(k) + Match - 75% employer paid health benefits (Medical, Dental, and Vision) - We offer $75/ month reimbursement for Physical Wellness - We offer $75/ month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Dog-Friendly Office - Paid Parental Leave - Monthly Social Events - Weekly Lunches and Snacks for in-office employees HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.

• Think product-first — own outcomes, not just tickets, and ensure work delivers real customer impact • Design, build, and ship features end-to-end, from problem definition through production • Use AI as a core part of your workflow — writing specs, generating code, and critically evaluating outputs • Practice augmented coding — maintaining high standards for code quality, testing, and system design • Navigate ambiguity by prototyping, iterating, and validating solutions with real data • Contribute across the full stack (Node, TypeScript, React) in a cloud-native environment (AWS/GCP) • Improve and evolve a large, interconnected production codebase • Debug complex issues across services and make sound architectural decisions • Own production systems, including observability, reliability, deployments, and on-call responsibilities • Collaborate closely with engineers through code reviews, pairing, and shared problem solving • Transfer knowledge and best practices through hands-on work, not just documentation • Influence technical direction within your pod and contribute to broader engineering improvements • Help define and evolve engineering practices, especially around AI-native development • Step in to lead ambiguous or high-impact problems, and step back to enable others when appropriate • Leave systems and teams better than you found them

• Own, execute and manage a book of business across all paid media channels averaging 135-150 accounts per strategist. • Provide strategic recommendations across all paid campaigns to drive best in class performance [Cost per Acquisition - CPA] for multifamily campaigns. • Own testing within your portfolio—propose, implement, and document experiments aligned to department OKRs; publish clear learnings and recommend next actions. • Conducts biweekly performance analysis across Search and Social campaigns and follows through with account optimizations and provides detailed, clear notes for Account Managers. • Implements large scale changes to your book of business based on client requests and changing needs in the digital marketing space. Examples include ad hoc data analysis, GA4 implementation, and paid search restructuring. • Actively contribute in department and team meetings by staying attuned to key trends in digital marketing and the multifamily space. The Paid Media strategist will come prepared and engaged with a solutions oriented mindset to team brainstorms and collaboration sessions. • Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry. • Monitor and analyze trends in clients’ KPIs • Work with others in the Paid Media team and other departments to execute on company initiatives and goals.

• Partner closely with the Director of Strategy to support and execute cross-functional strategic initiatives tied to integrated services, channel coordination, testing, and internal process improvement • Turn strategic priorities and ideas into actionable project plans by defining next steps, coordinating stakeholders, tracking progress, and ensuring follow-through • Lead the day-to-day management of cross-department efforts, including scheduling meetings, preparing materials, documenting decisions, following up on action items, and keeping work moving across teams • Help identify which departments, functions, and stakeholders should be involved in a given initiative, and bring the right people together at the right stages of the work • Support the development of Digible’s integrated service strategy by translating market trends, platform changes, performance insights, and internal business needs into clear recommendations and execution plans • Contribute to the evaluation of new service opportunities, channel expansion ideas, vendors, platforms, and strategic initiatives by helping organize inputs, assess feasibility, and support rollout planning • Build and coordinate structured test plans for new platforms, service models, measurement approaches, and tech-enabled opportunities, including hypotheses, success metrics, timelines, and recommendations • Work across teams to support the execution of pilots, tests, and strategic initiatives, helping ensure owners are aligned, deliverables are clear, and dependencies are managed • Analyze performance trends, funnel signals, and test results in partnership with relevant teams, then help translate findings into actionable next steps and recommendations • Package complex work into clear documents, updates, frameworks, and narratives that support internal alignment and, where needed, client-facing conversations • Identify recurring friction points, process gaps, and knowledge gaps across departments, then help create documentation, guidance, and training materials that improve execution over time • Independently manage multiple cross-functional projects at once, balancing strategic context with strong operational discipline

• Design, implement, and maintain Digible’s enterprise operating system, including planning frameworks, prioritization systems, and operational cadences that connect strategy to execution across the business. • Own the planning process for annual and quarterly company priorities by facilitating alignment across ELT and SLT, ensuring initiatives are clearly defined, prioritized, resourced, and tracked. • Design and manage the company’s quarterly operational business review process, providing leadership with structured insights into progress against priorities, operational performance, and areas requiring course correction. • Maintain a clear enterprise view of strategic initiatives and cross-functional projects, ensuring leadership has visibility into progress, dependencies, risks, and overall execution health across the organization. • Partner with leadership to identify capacity constraints and ensure project prioritization aligns with available resources and strategic impact. • Design and maintain company-wide operational scorecards that track performance against strategic priorities and key metrics. Ensure leadership has consistent visibility into performance trends and operational health. • Establish and manage a structured weekly reporting cadence that provides ELT and SLT with concise updates on strategic initiatives, key priorities, risks, and execution progress across the business. • Translate operational and strategic progress into clear, digestible reporting for leadership. Maintain dashboards and reporting frameworks that connect company initiatives, KPIs, and operational performance. • Own and evolve the systems used to manage enterprise planning and execution (EOS frameworks, Notion, project management tools, etc.), ensuring they support clarity, transparency, usability, and adoption across the company. • Establish and maintain leadership operating rhythms including planning sessions, initiative reviews, and operational checkpoints that keep the organization aligned and moving forward. • Own the evolution of Digible’s enterprise operating system, ensuring it scales with the company’s growth and priorities. Drive change management across the organization by introducing and refining planning processes, tools, and operating rhythms.

This is an evergreen posting for future Account Manager opportunities at Digible. While we may not be actively hiring for this role at this moment, we regularly hire for this position as the business grows. By applying, you’re expressing interest in being considered for upcoming openings. Timing and availability may vary, and we appreciate your interest in staying connected. Company Overview:Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible. Digible Core Values: - Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. - Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. - Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. - Humility - The recognition and daily practice that "we" is always greater than "I". - Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: Digible, Inc. is looking for a Senior Account Manager to join our team! Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations. Today, the team consists of 15 individuals managing 800+ monthly active accounts with plans to expand in 2022. The Senior Account Manager joining this team will be directly responsible for managing 80-100 accounts as the main point of contact, providing strategic digital marketing insight and recommendations, all while owning projects that push the department forward. The Senior Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Senior Account Manager will also act as a product expert for Digible’s tech platform, Fiona. The Senior Account Manager has in-depth digital knowledge, extraordinary communication and leadership skills and thrives in a fast paced environment. You’ll love this job if you: - Love talking to clients, building relationships and finding ways to proactively provide value - Are a digital marketing whiz who keeps up with ever changing digital trends - Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest - Enjoy data analysis and diving into the weeds when you need to - Love knocking out emails and are fast to respond - Are a highly organized individual and pride yourself on keeping track of small details - Love leading projects, can set project vision from start to finish, build out milestones and oversee execution. Examples of projects include: revamping our onboarding process and working cross-departmentally to build out a new product offering. - Have strong leadership skills and can organize work across multiple people and departments - Can balance client work with bigger picture thinking to support company initiatives - Are a team player and naturally think “we” instead of “I” - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: - Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+ - Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls. - Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable. - Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale - Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native. - Proactively monitor campaign performance and make recommendations. Work closely with our operations team to optimize campaigns for best ROI - Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona - Lead and deliver strategic business reviews across enterprise clients - Ensure adoption of Fiona, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback - Work selflessly with other departments to provide the best client experiences How success will be measured: - Client satisfaction - Client retention rates - Email response times - Strategic business reviews You should have: - 3+ Years in a Client Facing Role - 3+ Years of Digital Marketing Experience - Experience Working in a Fast Paced Agency Environment - Multifamily/Senior Living/Student Housing Experience is a Plus - Superb communication skills - The ability to learn quickly - A growth mindset - A values-driven personality. This role is open to candidates located within the United States. While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in by hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. Pay, perks, and more: - Salary Range: $80,000-$100,000 - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) OR 1 Day / Week Remote - Profit Sharing Bonus - We offer 3 weeks of PTO as well as Sick leave, and Bereavement - We offer 11 paid holidays - 401(k) + Match - 75% employer paid health benefits (Medical, Dental, and Vision) - We offer $75/ month reimbursement for Physical Wellness - We offer $75/ month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Dog-Friendly Office - Paid Parental Leave - Monthly Social Events - Weekly Lunches and Snacks for in-office employees HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.

Company Overview: Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind. At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do. We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team! Digible Core Values: - Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. - Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. - Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. - Humility - The recognition and daily practice that "we" is always greater than "I". - Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: The Senior Operations Specialist is a high impact individual contributor role focused on implementing and maintaining solutions to operational opportunities across Digible. This role partners closely with the Director of Business Operations, the Senior Business Analyst, Agency leadership, and Shared Services, including our global delivery partners to analyze workflows, design scalable processes, and improve how work gets done across the organization. The Senior Operations Specialist plays a critical role in standardizing processes, enabling automation, and improving visibility into how work is performed in a way that supports efficiency, capacity planning, and long term scale. Success in this role requires strong communication and influence, analytical thinking, comfort working within systems and workflows, and a bias toward action and continuous improvement. Why Now Digible is entering a new phase of scale driven by global expansion and AI. As we scale, we need clearer visibility into how work flows through the organization, how capacity is deployed, and where efficiency can be improved. To scale sustainably, we must move beyond informal or inconsistent processes and build systems that provide visibility without burden, structure without rigidity, and efficiency without sacrificing quality. We need better representation of work inside our systems, stronger standardization across teams, and smarter methods for understanding effort and throughput across key workflows. This role helps build that foundation for durable and scalable growth. You’ll love this job if you: - Are a problem solver who enjoys turning messy, ambiguous processes into clear, scalable systems - Think in systems, naturally seeing how people, processes, and tools connect and influence one another - Are execution-oriented, motivated not just to design solutions but to implement, refine, and sustain them - Are curious and analytical, leveraging qualitative and quantitative data to uncover insights and drive meaningful improvement. - Influence effectively across teams, building alignment and driving outcomes without direct authority - Find energy in reducing friction, enabling teams to focus on high-impact, value-creating work What you’ll do: Process Analysis and Workflow Design - Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks - Design scalable process improvements with stakeholders - Standardize inconsistent operational practices - Document workflows that support long-term scale - Oversee Salesforce & Taskray requests and prioritization with an ecosystem-level perspective. SOP Development and Process Enablement - Create and maintain centralized documentation - Ensure materials support onboarding and training - Increase the amount of work managed within the Taskray workflow systems Governance and Adoption - Define ownership of systems and workflows to prevent process drift - Drive adoption of standardized processes and tools - Support change management initiatives - Monitor usage and adjust processes to reduce friction Work Visibility and Capacity Enablement - Partner with the Senior Business Analyst to track and report on capacity & utilization metrics - Monitor workflow shifts and bottlenecks impacting SLAs and cycle times - Surface insights to support staffing prioritization and workload distribution - Implement low burden methods to capture effort and workflow intensity Operational Performance and Continuous Improvement - Analyze workflow trends to identify process improvement and AI opportunities - Evaluate task allocation and recommend shifts from administrative to high value work - Translate operational insights into actionable process improvements While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in and hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. How success will be measured: - Workflow Coverage - % of work represented in workflow systems - % of standardized processes across teams - Capacity Clarity - Client utilization and accounts per FTE - % of Breakthrough Work Time - Onboarding Speed - Reduction in time to ramp new employees - Efficiency Outcomes - Improvement in labor per account and sustained quarterly process improvements What you should have: Required Qualifications - 5+ of experience in agency operations, business analysis, process improvement, or a related role - Demonstrated experience analyzing and documenting workflows and SOPs - Strong analytical skills with the ability to translate findings into actionable solutions - Comfort working with operational data related to capacity productivity and efficiency - Experience partnering cross functionally to implement process and system changes - Strong written and verbal communication skills including the ability to data story tell - High attention to detail with a systems oriented mindset Preferred Qualifications - Experience in a digital marketing agency or professional services environment - Exposure to shared services or offshore team models - Familiarity with workflow project management or work management tools - Experience identifying or implementing automation or AI enabled process improvements - Training or experience in Lean Six Sigma Agile or similar methodologies Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times This role is open to candidates located within the United States. Pay, perks, and such: - Salary Range: $95,000 - $110,000 - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) OR 1 Day / Week Remote - Discretionary Bonus - We offer 3 weeks of PTO as well as Sick leave, and Bereavement - We offer 11 paid holidays! (not counting ones that fall on Friday!) - 401(k) + Match - 75% employer paid health benefits (Medical, Dental, and Vision) - Mental and Physical Wellness Reimbursement Benefit - $1000/year travel fund for employees who have been with Digible 3+ years - Paid Parental Leave - Dog-Friendly Office - Company-Wide Social Events - Weekly Lunches and Snacks for in-office employees! HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.

Company Overview:Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind. At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do. We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team! Digible Core Values: - Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. - Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. - Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. - Humility - The recognition and daily practice that "we" is always greater than "I". - Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: Digible, Inc. is looking for a Client Services Manager to join our team! The Client Services Manager is responsible for leading, growing, and developing a high-performing team of client service professionals, driving process innovation and strategy, while ensuring every client receives the best-in-class experience that upholds our Digible standards. You’ll love this job if you: - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: - Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service - Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement - Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s - Oversee team operations and manage to key performance metrics - Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence - Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. - Work selflessly with other departments to provide the best client experiences - Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. How success will be measured: - Team efficiency & scalability (accts/fte & rev/fte) - Team happiness scores, performance, and collaboration - Client revenue growth & retention rate - Process adoption and operational improvements - Cross-departmental collaboration and goal achievement What you should have: - 4+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1+ years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times This role is open to candidates located within the United States. While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in and hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. Pay, perks, and such: - Salary Range: $85,000 - $105,000 - 4-Day Work Week (32 Hour Work Week) - Profit Sharing Bonus - We offer 3 weeks of PTO as well as Sick leave, and Bereavement - We offer 11 paid holidays - 401(k) + Match - 75% employer paid health benefits (Medical, Dental, and Vision) - We offer $75/ month reimbursement for Physical Wellness - We offer $75/ month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Dog-Friendly Office - Paid Parental Leave - Monthly Social Events - Weekly Lunches and Snacks for in-office employees HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.