• Finding, developing, and closing new business opportunities across existing customers and new logo accounts • Work closely with the partner community to effectively manage customer relationships and business outcomes • New account development and/or expanding existing accounts through business-to-business sales of Forcepoint software licensing, appliances and services

• Own a partnership portfolio of top financial institutions and drive them through the full partnership lifecycle from initial outreach to scaled growth on Financial Connections • Leverage deep knowledge of the open banking ecosystem to guide internal cross-functional stakeholders (including product, risk, compliance, engineering, security) through an evolving business and regulatory landscape, implementing thoughtful partnership strategies that accelerate Stripe's connectivity across the financial ecosystem • Identify and effectively analyze new partnership opportunities, ultimately making recommendations to relevant decision makers and cross-functional stakeholders • Negotiate strategic partnership agreements with banks and credit unions, navigating complex legal, compliance, and technical requirements • Develop and maintain executive-level relationships at key financial institutions, partnering with Stripe leadership on strategic long term objectives • Exhibit an operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision, and running tight processes

• Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner • Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out • Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines • Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours • Maintain a monthly retention rate of 96%+ and a response time under 6 hours • Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more • Proactively analyze campaign data to identify trends, issues, and optimization opportunities • Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement • Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team • Contribute insights and process improvement ideas to departmental initiatives • Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery

Role Description The National Account Manager (NAM) is a senior individual contributor responsible for managing and growing strategic national account relationships with a focus on the company's exterior door programs. This role serves as the primary point of contact for key customers driving program development, revenue growth, and a superior customer experience. The NAM works cross-functionally with operations, product management, marketing, and customer service to ensure program execution excellence and long-term account retention. Key Responsibilities - Account Management & Revenue Growth - Own and grow national accounts (e.g., home improvement retailers, regional dealers, buying groups, and pro dealers) with a primary focus on exterior residential doors. - Achieve or exceed annual revenue targets and new account activation goals. - Conduct regular business reviews with key stakeholders to assess program performance, uncover opportunities, and address challenges. - Develop and execute account-specific growth plans aligned with the company's strategy. - Program Expertise & Execution - Serve as the subject matter expert on the company's exterior door offerings, including product lines, configurations, lead times, pricing structures, and ordering processes. - Train and educate account partners on program mechanics, product features, and systems/tools (order entry portals, configurators, etc.). - Drive program compliance and ordering accuracy to reduce errors, returns, and cancellations. - Collaborate with product management on catalog expansions, substitutions, and new product introductions. - Monitor order flow and proactively communicate status updates, delays, or exceptions to account partners. - Relationship Development - Build and maintain deep relationships at multiple levels within each account, including buyers, category managers, operations, and ownership. - Act as a trusted advisor and advocate, anticipating account needs and positioning the company as a preferred vendor. - Represent the company at industry events, trade shows, and national account conferences. - Cross-Functional Collaboration - Partner with operations, customer service, and information technology teams to ensure seamless order fulfillment and issue resolution. - Coordinate with marketing to develop account-specific promotional materials, planograms, and sales tools. - Provide voice-of-customer feedback to product and operations teams to drive continuous program improvement. - Work with pricing and finance on quote approvals, contract negotiations, and special pricing agreements. - Reporting & Analytics - Track and report sales metrics, pipeline activity, account health, and competitive intelligence. - Analyze sell-through data and inventory positions at key accounts to identify gaps and opportunities. - Prepare and deliver executive-level account performance summaries and quarterly business review materials. Qualifications - 5+ years of national or major account sales experience in building products, millwork, doors/windows, or a closely related category. - Demonstrated track record of achieving or exceeding revenue targets in a complex, multi-stakeholder selling environment. - Experience managing special order, configure-to-order, or custom product programs. - Strong understanding of retail channel dynamics and pro-dealer markets. - Excellent communication, presentation, and negotiation skills. - Proficiency in Microsoft Office Suite. - Ability to travel up to 25% nationally. Preferred Qualifications - Experience servicing a national home center customer a strong plus. - Experience with exterior door products (entry systems, patio doors, French doors, or fiberglass/steel door products). - Familiarity with millwork distribution networks, home center retail buying processes, or pro channel account structures. - Bachelor's degree in Business, Sales, Marketing, or a related field; equivalent experience considered. - Experience using digital ordering platforms, product configurators, or dealer portals. Core Competencies - Customer Focus: Builds strong customer relationships and delivers solutions centered on customer needs. - Results Orientation: Consistently achieves goals and pushes for continuous improvement. - Product & Industry Knowledge: Develops and maintains deep expertise in the residential exterior door market. - Collaboration: Works effectively across functional teams and levels of the organization. - Communication: Communicates clearly and persuasively in written and verbal formats. - Adaptability: Navigates ambiguity and manages competing priorities in a dynamic sales environment. - Problem Solving: Identifies root causes of issues and drives timely, effective resolutions. Work Environment & Physical Requirements This is a remote/field-based position. The candidate must reside within proximity to a major airport to support the required travel schedule. The role requires the ability to sit or stand for extended periods, operate a motor vehicle, and occasionally lift up to 25 lbs. (product samples, display materials).