Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. Over 200K operator locations across North America Over $50 billion of aggregated spend volume Commitment to foodservice excellence in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software
Account Manager
Location
EST (UTC-5) + 1 moreAll locations: EST (UTC-5) | CST (UTC-6)
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
Buyers Edge Platform, LLC
Role Description The ArrowStream Account Managers are responsible for ensuring retention with our customers, increasing revenue through cross sales, upselling, and renewals. They act as a liaison between our customer, ArrowStream, and BEP brands. - Developing and enhancing professional, productive relationships with customers, including executives, through regular and direct interaction. - Owning customer communication on behalf of ArrowStream. - Retaining and documenting detailed knowledge of a customer’s business, including notable changes such as executive shifts or business alterations (e.g., acquisitions, expansions, closures). - Maintaining a database and communicating important customer information. - Leading and managing all preparation for client meetings, including on-site meetings. - Retaining established standards for attrition for the customer portfolio. - Proactively reviewing customer accounts to identify and pursue areas of opportunity to upsell. - Advocating on customers’ behalf to ensure superior customer service and high communication levels with account contacts. - Working with Customer Success to ensure seamless communication on escalated customer issues. - Notifying the Product team of enhancement requests that are priorities for customers and retention. Qualifications - Bachelor’s degree or related experience. - 5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus). - Software solutions related experience and project management experience. - Competency in working with MS Office applications. - Proficiency with Excel. - Experience with CRM, Jira, and Customer Service Software. - Ability to travel overnight a few nights/month. Benefits - Amazing coverage to start, including medical, dental, and vision coverages. - Ancillary plans such as flexible spending accounts for health and dependent care, critical illness, accident, and voluntary life, as well as company-paid life. - 401(k) plan with company match. - Thorough training and development program. - Competitive compensation. - Personal Responsibility Paid Time Off policy allowing you to take time off without accruing it. Company Description ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions.
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