Ripjar

• Own the day-to-day execution of marketing campaigns across email, paid, content, and events working closely with our agencies • Build, manage, and continuously optimise our sales and marketing tech stack, including CRM, automation, analytics, LLMs and AI-driven tools • Act as the internal interface between the business and our agency partners, gathering briefs, extracting knowledge from subject matter experts, and translating it into campaign-ready material and paid campaigns • Proactively identify opportunities to automate sales and marketing tasks and implement solutions using AI and no-code/low-code tooling • Build Ripjar’s knowledge graph and develop new marketing and operational skills • Track, report, and act on performance data, owning key sales and marketing metrics and making decisions confidently based on what the data shows • Work closely with the agency to help shape Ripjar's brand voice and content output across website, social, and sales collateral • Stay ahead of the curve on AI-powered marketing tools and bring new capabilities into the team's workflow

Role Description Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. This is a brand new role. Reporting into our incoming Director of Marketing, you'll be a key driver of commercial performance at Ripjar, owning the execution of marketing activity across the full funnel and working closely with our Chief of Staff, CRO and CEO. You'll be the engine behind our commercial operations, turning strategy into action and helping the business grow. What you'll be doing: - Own the day-to-day execution of marketing campaigns across email, paid, content, and events working closely with our agencies. - Build, manage, and continuously optimise our sales and marketing tech stack, including CRM, automation, analytics, LLMs and AI-driven tools. - Act as the internal interface between the business and our agency partners, gathering briefs, extracting knowledge from subject matter experts, and translating it into campaign-ready material and paid campaigns. - Proactively identify opportunities to automate sales and marketing tasks and implement solutions using AI and no-code/low-code tooling. - Build Ripjar’s knowledge graph and develop new marketing and operational skills. - Track, report, and act on performance data, owning key sales and marketing metrics and making decisions confidently based on what the data shows. - Work closely with the agency to help shape Ripjar's brand voice and content output across website, social, and sales collateral. - Stay ahead of the curve on AI-powered marketing tools and bring new capabilities into the team's workflow. Qualifications - Experience in marketing, growth, or marketing operations role or a technical role with significant marketing exposure. - A genuine interest in or background in software engineering, systems thinking, or technical problem-solving. - Confident working with marketing tools across CRM, automation, analytics, and paid; you don't need to know every tool on day one, but you pick them up fast. - Demonstrable experience working with AI tools and integrating AI into workflows. - Demonstrable familiarity or expertise with HTML/CSS, SQL, APIs. - Strong stakeholder management skills - able to chase busy people diplomatically, extract what you need, and move campaigns forward without getting stuck. - Confident decision-maker: you default to action, communicate clearly when you're uncertain, and don't wait for perfect information. - Strong written communication; you can write crisp briefs, clear copy, and sharp emails. - Experience of managing and executing Marketo campaigns. Requirements - Experience in B2B SaaS, fintech, regtech, or a similarly technical industry. - Experience managing relationships with external agencies. - Exposure to account-based marketing (ABM) strategies. - Experience with coding or scripting (Python, JavaScript), even at a hobbyist level. - Experience in a startup or scale-up environment where you've had to be resourceful and self-directed. Technical Skills We don't prescribe a fixed stack; part of this role is helping us build and evolve it. That said, you should be comfortable across tools like: - CRM & Automation: Salesforce, or similar. - Email & Campaigns: Marketo. - Analytics: Google Analytics, Looker, or similar dashboarding tools. - AI Tools: ChatGPT, Claude, Perplexity or others; we want someone actively experimenting. - No-code / Workflow integrations: Zapier, Make, Notion, Airtable. - Ads: Google Ads, LinkedIn Campaign Manager. Benefits - Competitive base salary DOE. - Remote working with occasional travel. - 25 days annual leave + your birthday off, rising to 30 days after 5 years of service. - 35 hour working week. - Flexible working hours. - Life assurance. - Private Family Healthcare. - Employee Assistance Programme. - Company contributions to your pension. - Enhanced maternity/paternity pay. - The latest tech including a top of the range MacBook Pro. - Offices equipped with well-stocked pantries with food, snacks and drinks when in the office.

• Automate the deployment, operation and maintenance of systems in a hybrid cloud environment using Infrastructure as Code and Configuration Management tooling. • Administer systems and applications hosted on Linux-based systems. • Design, deploy and maintain IP networks. • Create robust automated solutions to allow development teams to self-serve routine infrastructure requests. • Improve code security by integrating security testing tools into build and deployment pipelines. • Implement effective monitoring of the reliability and security of applications and infrastructure services.

Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Team mission: Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture. What you’ll be doing: As a DevOps Engineer at Ripjar you will be responsible for ensuring the reliability and security of the infrastructure that underpins our development and operational services. You will play an active role in supporting and continuously improving our core infrastructure offering, providing a solid foundation upon which we can deliver cutting-edge solutions to our customers.  Key tasks: - Automate the deployment, operation and maintenance of systems in a hybrid cloud environment using Infrastructure as Code and Configuration Management tooling. - Administer systems and applications hosted on Linux-based systems. - Design, deploy and maintain IP networks. - Create robust automated solutions to allow development teams to self-serve routine infrastructure requests. - Improve code security by integrating security testing tools into build and deployment pipelines. - Implement effective monitoring of the reliability and security of applications and infrastructure services.

Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Team mission: Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture. What you’ll be doing: As a DevOps Engineer at Ripjar you will be responsible for ensuring the reliability and security of the infrastructure that underpins our development and operational services. You will play an active role in supporting and continuously improving our core infrastructure offering, providing a solid foundation upon which we can deliver cutting-edge solutions to our customers.  Key tasks: - Automate the deployment, operation and maintenance of systems in a hybrid cloud environment using Infrastructure as Code and Configuration Management tooling. - Administer systems and applications hosted on Linux-based systems. - Design, deploy and maintain IP networks. - Create robust automated solutions to allow development teams to self-serve routine infrastructure requests. - Improve code security by integrating security testing tools into build and deployment pipelines. - Implement effective monitoring of the reliability and security of applications and infrastructure services.

Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Team mission: Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture. What you’ll be doing: As a DevOps Engineer at Ripjar you will be responsible for ensuring the reliability and security of the infrastructure that underpins our development and operational services. You will play an active role in supporting and continuously improving our core infrastructure offering, providing a solid foundation upon which we can deliver cutting-edge solutions to our customers.  Key tasks: - Automate the deployment, operation and maintenance of systems in a hybrid cloud environment using Infrastructure as Code and Configuration Management tooling. - Administer systems and applications hosted on Linux-based systems. - Design, deploy and maintain IP networks. - Create robust automated solutions to allow development teams to self-serve routine infrastructure requests. - Improve code security by integrating security testing tools into build and deployment pipelines. - Implement effective monitoring of the reliability and security of applications and infrastructure services.

Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Team mission: Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture. What you’ll be doing: As a DevOps Engineer at Ripjar you will be responsible for ensuring the reliability and security of the infrastructure that underpins our development and operational services. You will play an active role in supporting and continuously improving our core infrastructure offering, providing a solid foundation upon which we can deliver cutting-edge solutions to our customers.  Key tasks: - Automate the deployment, operation and maintenance of systems in a hybrid cloud environment using Infrastructure as Code and Configuration Management tooling. - Administer systems and applications hosted on Linux-based systems. - Design, deploy and maintain IP networks. - Create robust automated solutions to allow development teams to self-serve routine infrastructure requests. - Improve code security by integrating security testing tools into build and deployment pipelines. - Implement effective monitoring of the reliability and security of applications and infrastructure services.

• Provide L1 & L2 support to customer and partner organisations, working with the customer to understand the issue, assisting in the reproduction of the issue in a lab environment, and raising internal bug tickets. • Build expertise in the use of Screening across many different customer configurations, keeping abreast of the issues most important to them. • Work closely with our deep support engineers to provide technical advice to ensure the time they spend on a ticket is limited to their strengths. • Work closely with our internal product, development and QA teams to suggest improvements to our processes which in turn improve the quality of our deliverables.  This may include recommendations for in-app documentation or UI-based hints, suggestions for added tests that could be performed, or sharing knowledge of how a customer is using our product. • Develop internal reports to help the company understand the scale and challenge of supporting our products around the world.    • Provide knowledge transfer and documentation improvements related to Support Incidents via our Knowledge Bases, service management portal, and directly to your immediate support team. • The knowledge gained from the understanding of the development process of software is vital to your ability to debug issues from basic triage through to Level 2 investigations.  Your goal is to alleviate pressure on the customer first, but to try to avoid impacting engineering plans as well. • You will make every effort to improve our relationship with our customers, with direct access to our customer community as well as our internal stakeholders.  • Your goal is to make the customers based in your region our biggest fans by being responsive to their concerns.

Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors.  Team mission:   Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture.  The role:  As a Product Support Engineer at Ripjar, you will have a good understanding of Ripjar’s Screening software to include operation, management, and analysis, and over time will have a breadth of knowledge that many other engineers will not have. While this is mostly learned on the job, you must have the skills on which to build this knowledge.   You will be responsible for investigating issues encountered by our customers in our software and will work closely with these customers, other product support engineers, our software engineers and our partners to reproduce the issues in our own environment. You will be an ambassador of our product in the APAC region, representing Ripjar in complex situations where your patience, persistence, positivity and problem-solving skills will be your signature.  Please note this role will be a permanent position working the hours of midnight to 8am UK time to help us provide follow-the-sun support to our global customers. On top of your regular salary, you will receive a shift-work allowance.   What you'll be doing:  - Provide L1 & L2 support to customer and partner organisations, working with the customer to understand the issue, assisting in the reproduction of the issue in a lab environment, and raising internal bug tickets.  - Build expertise in the use of Screening across many different customer configurations, keeping abreast of the issues most important to them.  - Work closely with our deep support engineers to provide technical advice to ensure the time they spend on a ticket is limited to their strengths.  - Work closely with our internal product, development and QA teams to suggest improvements to our processes which in turn improve the quality of our deliverables.  This may include recommendations for in-app documentation or UI-based hints, suggestions for added tests that could be performed, or sharing knowledge of how a customer is using our product.  - Develop internal reports to help the company understand the scale and challenge of supporting our products around the world.     - Provide knowledge transfer and documentation improvements related to Support Incidents via our Knowledge Bases, service management portal, and directly to your immediate support team.  - The knowledge gained from the understanding of the development process of software is vital to your ability to debug issues from basic triage through to Level 2 investigations.  Your goal is to alleviate pressure on the customer first, but to try to avoid impacting engineering plans as well.  - You will make every effort to improve our relationship with our customers, with direct access to our customer community as well as our internal stakeholders.   - Your goal is to make the customers based in your region our biggest fans by being responsive to their concerns.

Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors.  Team mission:   Our team enables the delivery of high-quality software to a variety of environments through technical skills, process implementation and software management, anchored in a continuous innovation culture.  The role:  As a Product Support Engineer at Ripjar, you will have a good understanding of Ripjar’s Screening software to include operation, management, and analysis, and over time will have a breadth of knowledge that many other engineers will not have. While this is mostly learned on the job, you must have the skills on which to build this knowledge.   You will be responsible for investigating issues encountered by our customers in our software and will work closely with these customers, other product support engineers, our software engineers and our partners to reproduce the issues in our own environment. You will be an ambassador of our product in the APAC region, representing Ripjar in complex situations where your patience, persistence, positivity and problem-solving skills will be your signature.  Please note this role will be a permanent position working the hours of midnight to 8am UK time to help us provide follow-the-sun support to our global customers. On top of your regular salary, you will receive a shift-work allowance.   What you'll be doing:  - Provide L1 & L2 support to customer and partner organisations, working with the customer to understand the issue, assisting in the reproduction of the issue in a lab environment, and raising internal bug tickets.  - Build expertise in the use of Screening across many different customer configurations, keeping abreast of the issues most important to them.  - Work closely with our deep support engineers to provide technical advice to ensure the time they spend on a ticket is limited to their strengths.  - Work closely with our internal product, development and QA teams to suggest improvements to our processes which in turn improve the quality of our deliverables.  This may include recommendations for in-app documentation or UI-based hints, suggestions for added tests that could be performed, or sharing knowledge of how a customer is using our product.  - Develop internal reports to help the company understand the scale and challenge of supporting our products around the world.     - Provide knowledge transfer and documentation improvements related to Support Incidents via our Knowledge Bases, service management portal, and directly to your immediate support team.  - The knowledge gained from the understanding of the development process of software is vital to your ability to debug issues from basic triage through to Level 2 investigations.  Your goal is to alleviate pressure on the customer first, but to try to avoid impacting engineering plans as well.  - You will make every effort to improve our relationship with our customers, with direct access to our customer community as well as our internal stakeholders.   - Your goal is to make the customers based in your region our biggest fans by being responsive to their concerns.