Buyers Edge Platform, LLC

Role Description As the Head of Data Science & AI and Implementation at Buyers Edge Platform, you will lead our Data Science & AI transformation and shape the future of our business through innovative AI solutions. This is an exciting opportunity to develop and execute a forward-thinking AI strategy that aligns with our global objectives, driving operational excellence, enhancing data capabilities, and delivering actionable insights. You'll achieve this by collaborating cross-functionally across our platform of brands to integrate AI technologies into our operations, ensuring they deliver measurable value while upholding the highest standards of responsibility and ethics. Your impact: - Lead the team: - Own technical direction, hiring, performance, and career development for a ~20-person org spanning product management, data science, ML engineering, and applied AI. - Oversee the operating model, from project inception to evaluation and maintenance. - Mentor leaders and technical teams while creating scalable operating models. - Serve as a trusted advisor to executive leadership and translate highly technical concepts into actionable business strategy. - Ship into Platform products: - Partner with product and engineering teams across the Buyers Edge Platform organization to determine and deploy data science and AI applications that deliver value, automation, and efficiency. - Direct build-vs-buy calls when it comes to software, tools, data and other assets required for Buyers Edge to succeed in its data science & AI mandates. - Drive enterprise decision support: - Use proprietary and external data sources to build forecasting, anomaly detection, and decision-support capabilities for internal ops, brand presidents, and customers. - Champion KPI frameworks that make model impact tangible for business leaders. - Set the bar for responsible AI: - Establish governance, evaluation, and monitoring standards appropriate for a regulated B2B environment. - Partner with legal, IT and security to ensure compliance and security across the team’s implementations as well as AI tools used by other teams. - Develop policies addressing data privacy, compliance, explainability, model bias mitigation, and responsible AI practices. - Year One Impacts: - Clarify operating model and roadmap for Data Science & AI team, ensuring team buy-in and efficient allocation of resources. - Direct deployment of at least two AI- or ML-powered capabilities into Buyers Edge products with measurable business impact. - Architect and retrofit evaluation and monitor infrastructure for new and existing products. - Develop and execute a company-wide AI strategy that supports Buyers Edge Platform’s long-term growth strategy across our portfolio of brands and solutions. Qualifications - Expert-level proficiency in Python and SQL. - Advanced knowledge of database architecture and schema design. - Hands-on experience with AI/ML frameworks (e.g., TensorFlow, PyTorch) and cloud platforms (AWS, Azure, Google Cloud). - Proven expertise with large language models (LLMs), including prompting and fine-tuning, and predictive AI for time series challenges. - Exceptional ability to align AI strategies with business objectives and drive organizational change. - Strong project management experience, including Agile methodologies. - Outstanding communication skills, with the ability to convey complex AI concepts to non-technical audiences. - Deep understanding of AI ethics, bias mitigation, and explainability techniques. - Experience developing governance frameworks for responsible AI use. - Leverage AI to enhance operational efficiency, customer satisfaction, and revenue growth, contributing to company success. - Collaborate with the executive team to align AI initiatives with organizational goals, using data-driven insights to solve complex challenges. - Champion experimentation and adaptability, driving transformative change in a dynamic environment. - Lead with integrity and emotional intelligence, fostering a collaborative and inclusive culture while mentoring talent for current and future needs. Education - Bachelor’s or Master’s degree in Computer Science, Data Science, AI, Business, or a related field (PhD preferred). - 8+ years of experience in AI, data science, or digital transformation, including 5+ years in a senior leadership role. - Proven success implementing AI strategies in fast-paced, innovative environments (e.g., start-ups or high-growth tech companies). - Extensive knowledge of machine learning, NLP, generative AI, and automation technologies. - Expertise in AI governance, risk management, and regulatory compliance. - Strong business acumen with a track record of communicating AI value to non-technical stakeholders. Benefits - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. Company Description Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

Role Description We are seeking a high-energy, tech-savvy Outbound Sales Representative to drive the rapid market adoption of CollectivIQ. In this role, you will be the tip of the spear, responsible for executing cold outreach, delivering compelling software demos, and managing the full sales cycle from initial contact to closed-won. You will pitch to both our existing foodservice network and businesses outside of the foodservice industry. Your impact - Outbound Prospecting & Cold Outreach: Execute high-volume outbound calls, emails, and social touches to generate new pipeline and identify qualified leads. - Product Demonstrations: Conduct engaging, live software demos to showcase CollectivIQ's unique value, such as its enterprise security, maximally accurate answer (MAA) capabilities, and real-time thread collaboration features. - Cross-Functional Collaboration: Partner closely with our internal technical teams to ensure demos run smoothly and to answer complex technical questions from prospective clients. - Contract Negotiation: Serve as the liaison between prospective customers and our internal Legal department to facilitate contract reviews, terms, and final agreements. - Pipeline Management: Rigorously track all sales activities, prospect interactions, follow-ups, and deal stages using Salesforce. - Value Selling: Educate prospects on our disruptive pricing strategy, highlighting the financial benefits of our pay-per-use model compared to standard per-month per-user licenses. Qualifications - 2+ years of experience in B2B outbound sales, cold calling, and full-cycle business development, preferably in SaaS or technology. - Hands-on experience using Salesforce to manage leads, opportunities, and daily sales activities. - Strong ability to conduct virtual software demonstrations, articulate complex technical concepts simply, and keep audiences engaged. - Proven ability to work alongside technical and legal teams to push deals across the finish line. - A self-starter mentality, comfortable with the fast-paced, evolving nature of a new software launch. - Genuine curiosity about customer needs, a consultative selling style, and a focus on building long-term, value-driven relationships. Benefits - Great benefits from day one: medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Enjoy strong training, development, and competitive pay. - Flexible PTO policy lets you take time when you need it—no accrual required. Company Description Buyers Edge Platform is a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions—including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management—Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

We are seeking a Staff Product Designer to set the strategic design direction for our enterprise restaurant management platform and create organizational leverage across our product suite. You'll operate at a systems level—envisioning how our accounting, payroll, inventory, and food cost modules work together as a cohesive whole, establishing design standards that scale across complexity, and partnering with leadership to shape our product vision as we help restaurant operators run their entire back office. Who we are: Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions! This is a fully remote role. We are unable to offer sponsorship for work authorization. Your impact: - Set the strategic UX direction for Back Office as a platform, ensuring our accounting, payroll, inventory, food cost, and AP modules feel like a cohesive product—not disconnected tools. - Think holistically about the product vision: envision how different modules connect, where data flows between systems, and how users move across workflows to run their entire restaurant operation. - Evolve and scale our design system to handle enterprise complexity: establish patterns for multi-location hierarchies, role-based permissions, bulk operations, complex data tables, and integration states. - Partner with product and engineering leadership to shape product strategy and roadmap, bringing design thinking to decisions about how we expand our platform and serve enterprise customers. - Identify systemic design challenges across the platform: inconsistent navigation patterns, duplicative workflows, gaps in the information architecture, and propose scalable solutions. - Establish design standards and best practices for enterprise B2B software that our team can apply across modules: how we handle errors, design for different user roles, present financial data, and guide users through complex workflows. - Drive clarity when product direction is ambiguous: independently frame problems about how modules should interconnect, define what "platform thinking" means for Back Office, and create alignment across teams. - Lead cross-functional initiatives that span multiple product areas: designing for multilocation rollups, creating unified reporting across modules, or establishing how integrations should surface in the product. - Use data and research at scale to understand patterns across different restaurant segments (single-unit, franchise, enterprise), user roles (owner, accountant, manager), and use cases. - Improve design system documentation and governance, making it easy for designers and engineers to build consistently and efficiently across our growing product. - Influence outcomes beyond your direct work: raise design quality across all modules, improve collaboration between design and engineering, and establish processes that scale as the team grows. - Develop and mentor senior designers, helping them think more strategically about enterprise software, systems design, and how to balance user needs with technical complexity. - Represent design in strategic discussions with product, engineering, and business leadership—advocating for coherent user experiences and long-term design quality as we scale. - Anticipate technical and organizational challenges in enterprise software: multitenancy, data migration, permission models, integration failures—and address them proactively through design. - Collaborate across the broader BEP product ecosystem, identifying opportunities to create consistency or share components across Back Office and other platform products. About you: - 8+ years of product design experience with demonstrated progression from individual contributor work to strategic design leadership in B2B or enterprise software. - Portfolio demonstrating staff-level impact: design systems scaled across complex products, strategic initiatives that improved platform coherence, and organizational influence beyond individual features. - Deep expertise in enterprise software design with proven track record thinking about products as platforms, not just collections of features. - Systems thinking: exceptional ability to understand how different parts of a product ecosystem connect and design experiences that make complexity feel manageable. - Experience designing for financial software, operational tools, ERP systems, or other enterprise applications where data accuracy and workflow efficiency are critical. - Proven ability to evolve design systems for enterprise complexity: multi-tenancy, role-based access, bulk operations, complex data patterns, and integration states. - Strategic thinking and business acumen: understanding of how design decisions impact adoption, retention, operational efficiency, and enterprise sales cycles. - Strong leadership in ambiguous environments: able to envision product direction when strategy is unclear and create alignment across product, engineering, and business teams. - Experience designing for multiple interconnected modules or products, thinking about information architecture at a platform level. - Track record of developing other designers and raising design capabilities across a team, particularly in enterprise or B2B contexts. - Excellence in communication and influence: ability to partner with engineering and product leadership on technical architecture decisions and their UX implications. - Data-driven decision making: expertise using research, analytics, and user feedback to inform strategic choices about platform direction. - Experience working in startup or high-growth B2B SaaS environments where you shaped not just what gets designed, but how design operates. - Understanding of enterprise software technical constraints: APIs, data models, multitenant architecture, permissions systems, and how they impact user experience. Nice to Have Experience: - Experience scaling design teams and establishing design culture in B2B SaaS or enterprise software companies. - Deep expertise in financial software, accounting systems, ERP platforms, or operational management tools. - Background in restaurant operations, hospitality technology, or foodservice industry. - Experience designing for complex integration ecosystems (POS, HRIS, banking systems, etc.). - Track record of successful platform consolidations or migrations with measurable business impact. - Understanding of restaurant-specific challenges: food costing, inventory management, multi-location operations, franchise structures. Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! What's in this for you: - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Senior Accounting Manager oversees accounting operations across multiple clients and teams, ensuring high-quality financial reporting, operational efficiency, and alignment with Dine standards. This role operates with high ownership and operational independence within established standards and frameworks, requiring minimal reliance on Directors and VPs for day-to-day execution. The Senior Accounting Manager is expected to develop a deep understanding of both Dine standards and client-specific environments, identify where deviations exist, and propose how to manage or improve them. This position is accountable for outcomes, team performance, and how work is executed at scale, serving as a key driver of consistency, efficiency, and continuous improvement. This role is remote in the US. We are unable to offer work sponsorship for this role. Who we are: Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry. Your impact: Client Leadership & Strategic Partnership - Serve as the senior accounting lead across multiple clients, ensuring all deliverables are consistently accurate, timely, and aligned with expectations. - Develop a deep understanding of client operations, transaction flows, financial drivers, and reporting structures. - Identify and manage deviations between client processes and Dine standards, determining appropriate solutions. - Lead client discussions to present financials, explain variances, and provide clear, actionable insights. - Advise clients on process improvements, controls, and best practices Financial Oversight & Risk Management - Oversee all aspects of the accounting cycle and close process across teams, ensuring accuracy, consistency, and compliance by driving strong team execution and process discipline. Perform high-level review of financial statements, reconciliations, and complex accounting areas, focusing on anomalies and risks versus routine error correction. - Identify risks, irregularities, and inefficiencies, and take action to resolve or escalate them as appropriate. - Ensure financial outputs are consistently accurate by developing team capability, strengthening processes, and reducing upstream errors. Operational Independence & Decision Making - Independently identify issues, develop solutions, and drive resolution with minimal escalation. - Serve as a trusted escalation point for Accounting Managers, clients, and internal teams. - Operate confidently within established standards and client environments, ensuring consistent execution across assigned clients while escalating decisions that impact broader processes, standards, or high-risk areas. Translate complex challenges into clear, actionable plans. Team Leadership & Development - Lead, mentor, and develop Accounting Managers and offshore teams. - Ensure accountability for quality, timelines, and ownership across the team. - Strengthen team capability in technical accounting, problem-solving, and client management. - Ensure effective delegation and alignment of responsibilities on assigned clients. Process Optimization & Efficiency Leadership - Evaluate workflows and team performance, including hours vs. budget, to identify inefficiencies. - Drive improvements that reduce rework, streamline processes, and free up time. - Ensure processes are scalable, consistent, and aligned with company standards. Advanced Issue Resolution & Continuous Improvement - Identify systemic issues across clients, teams, and processes. - Conduct root cause analysis and implement long-term solutions. - Ensure improvements are sustained and issues do not recur. - Promote a culture of proactively raising and resolving issues. Standards & Organizational Alignment - Maintain deep expertise in Dine systems, tools, workflows, and accounting standards. - Ensure consistency across clients while managing necessary deviations. - Contribute to broader operational improvements and company initiatives. - Support scalable growth by improving clarity, reducing friction, and enhancing processes. Core Expectations - Operate independently with minimal need for VP/Director involvement - Develop deep, connected understanding of clients, systems, and financial data - Proactively solve and prevent issues across operations - Continuously improve how work is performed to support scalability and growth About you: - Bachelor’s degree in Accounting or Finance - CPA preferred but not required. - 5+ years of progressive accounting experience, with at least two years in a supervisory or management role. - 3+ years’ experience in restaurant accounting. - Advanced accounting expertise, including full-cycle oversight, complex reconciliations, and financial statement review with a focus on risk and anomalies. - Exceptional client management and communication skills, including the ability to present financials, explain insights, and advise on process improvements. - Demonstrate consistent judgment, ownership, and follow-through to build trust and operate with increasing autonomy. - Process optimization mindset with the ability to improve workflows, increase efficiency, and support scalable, standardized operations. - Strong organizational and oversight capabilities, managing multiple clients, teams, and priorities while ensuring consistent, high-quality execution. Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! What's in this for you: - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Manager of Account Management will be responsible for expansion and renewal revenue across current customers and be accountable for driving and achieving quarterly targets. You will manage a team of 5-6 Account Managers and report directly to the Director of Customer Experience. This role sits at the center of our post-sale revenue engine. You’ll drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk, and ensure tight alignment between Sales, Onboarding, Customer Success and Professional Services to deliver a seamless customer experience. Who we are: Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions! We value the impact and connection that come from regular in-person collaboration. While the ideal candidate can work from our Littleton, CO office, with anticipated travel, as needed, we are also accepting applications from remote candidates who are not located within a reasonable commuting distance. We are unable to offer work sponsorship for this role. Your impact: Own Expansion & Renewal Revenue - Own expansion across all existing customers - Deliver on a quarterly expansion revenue target - Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates - Oversee renewal forecasting and ensure high-confidence projections - Lead strategy and executive involvement on high-value or at-risk accounts Lead & Develop the AM Team - Manage and develop a team of 5-6 AMs, coaching on: - Renewal strategy and pricing conversations - Expansion identification and execution - Multi-threading and stakeholder mapping - Handling churn risk and competitive pressure - Run consistent deal reviews and account strategy sessions - Establish clear performance expectations and inspection rhythms Build Scalable Commercial Processes - Standardize account planning, renewal timelines, and expansion plays - Create structured escalation pathways to avoid late-stage surprises - Improve contract, pricing, and billing alignment in partnership with Finance and Legal - Ensure CRM hygiene and forecast accuracy across the team Strengthen Cross-Functional Alignment - Define clear ownership between post sales functions - Ensure smooth transitions when conversations shift into scope, pricing, or growth - Reinforce a unified customer experience - Resolve account-level friction quickly and constructively Proactively Manage Risk & Complex Events - Build and operationalize churn-risk detection frameworks - Oversee commercial response to acquisitions, org changes, and budget risk - Engage senior leadership early on high-risk or high-value deals About you: - 6+ years in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales) - 3+ years leading commercial or post-sales revenue teams - Experience in high growth/startup environment preferred - Proven track record owning renewals and expansion revenue - Experience navigating complex commercial events - Proven ability to lead and inspire customer-facing teams, driving performance and professional growth - Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities - Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms) Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! What's in this for you: - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Role Description Reach is a Dinova product that connects restaurant brands with consumer credit card holders through card-linked offer campaigns delivered via publisher partnerships. This role sits at the intersection of partnership management, marketing strategy, and technical program execution. The Manager of the Card-Linked Restaurant Marketing Programs is responsible for the end-to-end success of card-linked marketing offers for restaurant partners: - Managing partner relationships - Equipping sales and account management teams with the tools and knowledge they need - Designing creative marketing campaigns within the platform’s technical framework - Resolving complex issues that arise in program delivery The ideal candidate blends relationship management skills with a strong understanding of card-linking technology and a creative, solutions-oriented mindset. Qualifications - Working knowledge of card-linking technology, loyalty platforms, or transaction-based marketing programs - Demonstrated ability to create effective sales and account management collateral (pitch decks, case studies, playbooks, etc.) - Strong problem-solving skills with a track record of finding creative solutions within technical or operational constraints - Excellent communication and presentation skills - Experience collaborating cross-functionally with product, engineering, sales, and finance teams - Highly organized with the ability to manage multiple partner relationships and campaigns simultaneously - Experience with card-linked offer platforms (e.g., Cardlytics, Figg, Kard, Rewards Network, or similar) preferred Requirements - 5+ years of experience in marketing program management, partnership management, or account management, preferably in the restaurant, hospitality, or financial services/payments industry - Bachelor’s degree in Marketing, Business Administration, Communications, or a related field; equivalent work experience will be considered - Background in restaurant marketing, dining rewards programs, or food and beverage industry partnerships preferred - Experience working with financial institution partners, card networks, or payment processors preferred Benefits - Great benefits from day one: medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match - Strong training, development, and competitive pay - Flexible PTO policy that lets you take time when you need it—no accrual required

Role Description We are expanding our technology operations team and are looking for a Technical Operations & Integration Workflow Specialist who thrives in complex, multi-system environments and wants to help modernize support operations through automation and AI. This role sits at the center of our EDI, integration, and technical support workflows, ensuring that incoming requests are structured, classified, routed, and tracked efficiently through our Jira ticketing system. The right candidate will not only enforce disciplined intake and workflow management but will also design and implement AI-driven improvements within the ticketing system to automate triage, improve routing accuracy, and identify operational patterns. This role is ideal for someone who enjoys building operational systems that improve how technical teams work, not just processing tickets. This position is remotely based. We are unable to offer work sponsorship for this role. Qualifications - 3–7 years of experience in technical support operations, EDI operations, systems-integration coordination, or technical intake roles. - Technical Degree in Computer Science or sufficient (4+ years) tech related work experience. - Strong proficiency with Jira, including managing complex ticket workflows, cross-instance coordination, and maintaining structured operational queues. - Working knowledge of EDI document types and their common integration challenges. - Advanced proficiency in Excel (xlookups, etc). - Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority. - Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred). - Exceptional organizational, analytical, and systems-thinking skills, with the ability to maintain clarity across high-volume operational work. - Hands-on experience in integration-heavy environments involving multiple interconnected systems and data flows. Requirements - Increase visibility across integration work. - Track deadlines tied to onboarding and integration requests. - Ensure milestone tracking and ownership are clearly defined in Jira. - Provide structured reporting on workflow status and integration risk. - Design AI-enabled operational improvements. - Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing. - Develop automation rules and AI workflows to reduce manual ticket management. - Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system. - Collaborate with technical leadership to continuously improve operational automation. - Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations. - Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors. - Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues. - Maintain a catalog of common integration failure patterns and the controls implemented to prevent them. - Ensure consistent first-response acknowledgement for incoming tickets. - Maintain clear documentation and status updates inside Jira and across Jira instances. - Provide stakeholders visibility before issues escalate. Benefits - Great benefits from day one: medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us: enjoy strong training, development, and competitive pay. - Work-life balance: our flexible PTO policy lets you take time when you need it—no accrual required. Company Description Produce Alliance, a Buyers Edge Platform Fresh Division brand, is a leader in produce procurement and supply chain management, helping foodservice operators access premium-quality produce with consistency, safety, and efficiency. Serving QSR, non-traditional, convenience, fast casual, GPO, and healthcare segments, our procurement strategies are designed to lower costs, ensure quality, and meet customized client needs. Our supply chain and distribution network—spanning more than 150 specialty distributors and 400 grower-shippers—delivers reliable logistics and fulfillment. We protect our clients’ brands with industry-leading food safety programs and traceability systems that ensure compliance and transparency. Through advanced technology and business intelligence, we empower smarter procurement decisions with digital tools, real-time reporting, and actionable insights. Backed by dedicated client success teams, Produce Alliance delivers proactive service, strategic guidance, and long-term partnership growth. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pricing Strategy Analyst supports the Fresh Division Pricing function by conducting Pricing analysis, preparing pre-sale comparisons, and assisting with ad hoc Client and internal requests. This role partners closely with Sales, Pricing Managers, and internal stakeholders to provide accurate and timely analytical support through detailed analysis, Distributor coordination, and data validation. This position operates in a collaborative capacity, contributing to Pricing evaluations and supporting favorable outcomes across Clients and Distributors. This role will be remotely based. We are unable to provide sponsorship for work authorization for this role. Your impact: - Prepare pre-sale comparison work and conduct Pricing analysis to support Sales, Clients, and internal stakeholders. - Assist in providing recommendations to improve Pricing outcomes, including contract alignment, freight considerations, and Distributor coordination. - Support ongoing reporting cadence and complete ad-hoc analysis requests as assigned across the Fresh Division. - Support RFP Pricing efforts and utilize the Fresh Back Office, Tableau, Excel, and other BI Tools to extract, validate, and analyze Pricing data. - Validate data inputs for comps and reporting outputs, escalating discrepancies to the Pricing Manager as needed. - Coordinate with internal stakeholders and Distributors to gather required inputs for comps and reporting. - Maintain consistency of methodology and documentation across comps and analytical outputs. Qualifications - Bachelor’s degree in Business, Finance, Supply Chain, or related field (or equivalent experience). - 1-3 years of experience in Pricing, Produce distribution, or related analytical roles. - Working knowledge of the Produce industry and Produce Pricing, including Contracts, Procurement, Freight, and Distribution. - Strong proficiency in Microsoft Excel; working knowledge of the Fresh Back Office and Tableau preferred. - Strong analytical and problem-solving capability with attention to detail. - Clear and effective communication skills when working with Sales, Clients, Distributors, and internal stakeholders. Benefits - Amazing coverages to start, including medical, dental, and vision coverages. - Ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life. - Company paid life and long-term-disability plans. - 401(k) plan with company match. - Thorough training and development program; competitive compensation. - Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it. Company Description Fresh Alliance, a Buyers Edge Platform brand, provides procurement services to distributors and foodservice operators with over 50+ years of experience in the fresh category. They procure products directly from 100+ premium grower/shippers and fresh processors, to deliver the best in quality and price. With a commitment to freshness, streamlined logistics, and k-12 services, Fresh Alliance redefines the industry standard, delivering a comprehensive solution and leverages high performance contracts supported by a wide variety of clients. Fresh Alliance is an integral part of the Fresh Division as it directly works with both Fresh Concepts and Produce Alliance providing a direct sourcing and contracting resources to their end user customers.

The Deviations Specialist is responsible for ensuring our members receive the contract pricing they’ve been promised. This role communicates contract pricing details to distributors who service our customers and will work with Excel-based reports to ensure accuracy, while collaborating with internal and external partners to clearly and effectively relay critical pricing information. Who we are: Buyers Edge Platform is a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions—including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management—Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed. Your impact: - Facilitate and ensure accurate deviation load requests are provided to distributors. - Field and address questions and concerns related to contract alignment and the details within. - Collaborate & communicate across departments to verify all information is loaded internally. - Work with contract providers to obtain updates on programs or information regarding them. - Working with distributor to ensure they are receiving the necessary information needed to implement contract pricing for our members. - Supporting the brands on contract inquiries and facilitating communication to distributors when needed. About you: - Minimum of 1+ years of relevant work experience. - Bachelor’s degree or equivalent relevant experience. - Solid interpersonal and communication skills required for success in this role. - Demonstrated ability to collaborate with distributors & internal team members across divisions and Buyers Edge Platform brands. - Intermediate proficiency in Microsoft Office; specifically in excel. - Adept at managing caseload and delegating when needed. - Attention to detail and ability to think critically and problem solve. Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! What's in this for you: - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Data Acquisition Specialist works with vendors on behalf of our clients to set up standardized data feeds and acquire client purchasing data on an ongoing basis. To succeed in this role the ideal candidate should have experience balancing daily priorities, strong written and verbal communication, knowledge of Excel/accounting platforms, and the ability to represent Buyers Edge with professionalism to vendors as well as our clients and their related business partners. We are unable to offer work sponsorship for this role. Who we are: Buyers Edge Platform is a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions—including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management—Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed. Your impact: - E-mail and call vendors and business partners to arrange integrations - Work with vendors on an ongoing basis to gain additional data and maintain data feeds - Acquire missing data - An in-depth review of non-reporting on a quarterly basis - Provide regular status updates on progress of work - Assist with data integrity and system maintenance About you: - Minimum of 1-3 years of work experience - Bachelor’s degree or equivalent relevant experience - Proficiency with Microsoft Office Suite (specifically Outlook and Excel) - Excellent computer skills and ability to learn new technologies quickly - Aptitude for solving problems - Ability to manage multiple accounts and meet deadlines - Strong interpersonal and communication skills - Strong organizational skills - Attention to detail - Previous customer service, sales, or account management experience preferred Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! What's in this for you: - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.