Data Intelligence
Senior Account & Channel Manager
Location
United Kingdom
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
Senior Account & Channel Manager
Ripjar
Role Description This is a Senior dual-motion account management position with direct responsibility for building Ripjar's net and gross revenue retention within a portfolio of named accounts. You will also be responsible for identifying and acquiring one new strategic channel partner. We're looking for a Senior Account Manager to own and grow a portfolio of enterprise accounts across financial services and corporate markets. You'll be the primary commercial relationship for some of Ripjar's most strategic clients — building deep partnerships with compliance, AML, and risk stakeholders, driving renewals, and identifying opportunities to expand our footprint within each account. On the channel side, you will work alongside the head of Customer and Partner Success to identify and onboard one strategic channel partner for our screening solution. You will own the full partner acquisition lifecycle — from market mapping and outreach through to commercial negotiation and partner activation — with the goal of establishing a productive channel partner through whom Ripjar can sell at scale. This is a high-impact individual contributor role for someone who thrives in a consultative environment, understands the regulatory pressures facing financial institutions, and knows how to navigate complex, multi-stakeholder enterprise deals. Qualifications - Solid experience of enterprise B2B SaaS sales or account management experience, with a track record of expanding six- and seven-figure ARR accounts. - Demonstrable success selling into financial services, professional services, or large corporates — ideally in RegTech, compliance, risk, data, or security software. - Fluency navigating complex enterprise buying processes: multi-stakeholder, legal, procurement, InfoSec review, and multi-year contract negotiations. - Strong commercial instinct: ability to build value hypotheses, articulate ROI to CFO- and CCO-level stakeholders, and defend pricing in the face of procurement pressure. - Excellent forecasting discipline and CRM hygiene (Salesforce or equivalent); comfortable operating in a MEDDPICC or similar qualification framework. - Curiosity about the problem space — a genuine interest in financial crime, sanctions, and how AI is changing the compliance stack. - Executive presence: able to hold your own with senior banking, and corporate leaders, and to translate technical capability into business language. - Right to work in the UK; willingness to travel across the UK and Europe (occasional US travel) as needed. - Direct experience selling into MLRO, financial crime, sanctions, or trust & safety functions. - Exposure to AI, data, or analytics products, and comfort discussing model behaviour, accuracy trade-offs, and governance. Requirements - Own the post-sale lifecycle from onboarding through renewal readiness. - Maintain executive and operational relationships across named accounts. - Deliver structured success planning and Executive Business Reviews focused on value realisation. - Proactively identify and mitigate retention risks and customer health concerns. - Identify organic expansion opportunities based on adoption and outcomes; progress and close with Head of Customer and Partner Success & Growth. - Improve cross-functional handovers (Delivery → CSG → Support) to ensure continuity and accountability. - Act as the primary voice of the customer to Product, Engineering, and leadership. - Establish and maintain customer health frameworks and engagement standards. - Collaborate with the Head of Customer and Partner Success & Growth on account strategy and renewal planning. - Act as escalation point for complex customer issues. Benefits - Competitive base salary DOE. - 25 days annual leave + birthdays off, rising to 30 days after 5 years of service. - Christmas shutdown. - Fully remote working. - 35 hour working week. - Flexible working hours. - Private Family Healthcare. - Life Assurance. - Pension salary sacrifice. - Employee Assistance Programme. - Company contributions to your pension. - Enhanced maternity/paternity pay. - The latest tech including a top of the range MacBook Pro. - There is a well-stocked pantry with food, snacks and drinks when in the office.
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