Role Description Take client management off the founders' plates for an SEO/AI search agency. We're MADX Digital, a digital marketing agency delivering SEO and AI search services for SaaS, fintech, crypto, and broader technology companies. After five years of strong growth, we hit a rough patch. Higher interest rates caused a wave of churn across the SaaS sector, forcing us to downsize and rebuild from a skeleton crew. That's behind us now. We're profitable again, signing long-term contracts, and our pipeline is healthy. My co-founder Perry and I run a hybrid delivery model that blends an internal team with specialist partners for each pillar, supported by AI tools we've built in-house to turn client inputs into consistent outputs. Right now, the bottleneck is us. Client management keeps landing back on our desks, and while our existing account executives are excellent at executing SOPs, they struggle when the conversation moves into grey areas. That's why we're hiring an SEO/AI Search Account Manager. You'll manage a portfolio of up to 10 clients, acting as the link between them and our delivery teams, translating requirements into briefs, reviewing outputs, and handling all the judgement calls that don't fit neatly into a checklist. In this role, you will: - Manage a portfolio of up to 10 clients end-to-end as their main point of contact - Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams - Read through client questionnaires and onboarding data to understand the client and spot gaps - Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations - Communicate deliverables, timelines, and results back to the client - Handle grey area requests - judge whether something is scope creep or a normal question, and make the call - Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting - Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently Qualifications - Strong spoken and written English - Solid client-facing relationship skills - able to handle difficult clients with emotional regulation - Agency experience - either as an account manager (3-5+ years) managing accounts, or strong technical/SEO background that can pick up account management - Ability to make judgement calls rather than only following a checklist/SOP - Comfortable leveraging AI tools in your workflow - Able to understand SEO/AI search strategy well enough to go toe-to-toe with SEO specialists and clients Requirements - Direct hands-on SEO or AI search (GEO) experience (brownie points) - Experience working with marketing agencies delivering SEO services (brownie points) - Ability to grow into an Account Director-type role managing clients fully end-to-end (brownie points) Benefits - £2,600-£3,000 per month (£31k-£36k per year)* - Full-time & fully remote - All public holidays off - Company closes for around two weeks at Christmas/New Year plus the first week of January - Team off-sites Important Notes - Apply only through JobRack; please don’t contact the company directly. - We expect a respectful hiring experience - any disrespect means instant disqualification. - This is a full-time, primary role (no freelancing or second jobs).

Role Description As a Key Account Manager, you'll own and grow strategic relationships with some of ProGlove's most important enterprise customers across North America. Your mission is to help customers solve real operational challenges by expanding the adoption of ProGlove's connected solutions and delivering measurable business outcomes. You'll combine strategic account planning, executive relationship management, and industry expertise to grow long-term partnerships while accelerating software ARR and overall revenue. Working closely with Sales Engineering, Customer Success, Marketing, Product, and Channel Partners, you'll play a critical role in helping ProGlove achieve its ambitious growth journey. This role is ideal for someone who thrives in complex enterprise environments, enjoys building trusted partnerships, and is motivated by creating lasting customer value. - Own and develop a portfolio of strategic enterprise customers across North America. - Build long-term account strategies focused on customer success, expansion, and sustainable revenue growth. - Identify new opportunities for software subscriptions, hardware deployments, and enterprise-wide rollouts. - Build trusted relationships with executive sponsors, operational leaders, and key decision-makers. - Partner with Channel Partners to maximize customer success and market opportunities. - Collaborate cross-functionally with Sales Engineering, Customer Success, Marketing, Product, and Operations to deliver exceptional customer outcomes. - Lead commercial negotiations, renewals, executive business reviews, and strategic account planning. - Maintain an accurate sales pipeline and forecast while consistently delivering against business objectives. - Represent the voice of the customer internally and contribute to future product and business strategy. Qualifications - Several years of experience managing and growing enterprise accounts in a B2B environment. - A proven track record of achieving or exceeding revenue targets through account expansion and strategic relationship management. - Experience navigating complex customer organizations with multiple stakeholders and long sales cycles. - Strong consultative selling, negotiation, and executive communication skills. - A customer-first mindset with the ability to translate operational challenges into business value. - A proactive, ownership-driven approach and the ability to work independently in a fast-paced environment. - Willingness to travel across North America as required. - Professional fluency in English. Requirements - Experience in Manufacturing, Logistics, Warehouse Automation, Supply Chain, or Industrial Technology. - Experience selling SaaS, Industrial IoT, Wearables, or enterprise software solutions. - Experience working with Channel Partners. - Salesforce CRM experience. Benefits - Competitive On-Target Earnings (OTE) package. - Flexible remote working across North America. - Comprehensive health and wellbeing benefits, including medical coverage and employee support programs. - Generous paid time off and company holidays to help you recharge. - Learning and development opportunities to support your professional growth. - Modern equipment and the tools you need to succeed. - An international, collaborative environment where ownership and initiative are valued. - Employee referral program. - Regular team events and opportunities to connect with colleagues around the world. - Additional local benefits depending on your location. Company Description At ProGlove, you'll join a global company that's transforming the way frontline teams work. Our wearable technology and connected software solutions help some of the world's leading manufacturers and logistics companies improve productivity, safety, and operational excellence. Here, your ideas matter, your work creates measurable impact, and you'll have the opportunity to shape long-term customer partnerships while growing your own career.

Role Description The ArrowStream Account Managers are responsible for ensuring retention with our customers, increasing revenue through cross sales, upselling, and renewals. They act as a liaison between our customer, ArrowStream, and BEP brands. - Developing and enhancing professional, productive relationships with customers, including executives, through regular and direct interaction. - Owning customer communication on behalf of ArrowStream. - Retaining and documenting detailed knowledge of a customer’s business, including notable changes such as executive shifts or business alterations (e.g., acquisitions, expansions, closures). - Maintaining a database and communicating important customer information. - Leading and managing all preparation for client meetings, including on-site meetings. - Retaining established standards for attrition for the customer portfolio. - Proactively reviewing customer accounts to identify and pursue areas of opportunity to upsell. - Advocating on customers’ behalf to ensure superior customer service and high communication levels with account contacts. - Working with Customer Success to ensure seamless communication on escalated customer issues. - Notifying the Product team of enhancement requests that are priorities for customers and retention. Qualifications - Bachelor’s degree or related experience. - 5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus). - Software solutions related experience and project management experience. - Competency in working with MS Office applications. - Proficiency with Excel. - Experience with CRM, Jira, and Customer Service Software. - Ability to travel overnight a few nights/month. Benefits - Amazing coverage to start, including medical, dental, and vision coverages. - Ancillary plans such as flexible spending accounts for health and dependent care, critical illness, accident, and voluntary life, as well as company-paid life. - 401(k) plan with company match. - Thorough training and development program. - Competitive compensation. - Personal Responsibility Paid Time Off policy allowing you to take time off without accruing it. Company Description ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions.

Role Description We are looking for a Strategic Partnerships Account Manager who will serve as the primary relationship owner for our most critical reseller, channel, and strategic partners, a portfolio that collectively represents more than half of our total revenue. - This role goes far beyond account maintenance; you will be the face of our company to these partners, managing day-to-day communication across multiple channels (Telegram, WhatsApp, and Slack). - Bring structure and clarity to the relationship by running structured monthly and quarterly business reviews that surface insights, identify opportunities, and hold both sides accountable to shared goals. - Grow each partner's revenue contribution and engagement with Disputifier, acting as a true consultative ally. - Advocate for partner needs across product, operations, and support to ensure we are always delivering on our commitments. - This is a high-autonomy role built for someone who doesn't wait to be told what to do. - Set the rhythm of partner engagement, proactively flag risks and opportunities, and bring structure and initiative to a foundational relationship layer. Qualifications - 5+ years of experience in Strategic Partnerships, Account Management, Customer Success, or Channel Partner Management, preferably within fintech, payments, SaaS, or e-commerce. - Proven track record of managing and growing high-value partner relationships. - Strong consultative and relationship-building skills. - Highly organized and operationally driven. - Technical and analytical aptitude. - Experience in the payments, chargeback, fraud prevention, or merchant services industry is a nice-to-have. - Located within North American time zones (Canada or the United States preferred). This is a fully remote position. Requirements - Own the full partner lifecycle: onboarding, retention, expansion, and long-term growth. - Teach partners how to properly onboard and manage their merchants on the Disputifier platform. - Problem-solve for our partners and their merchants, whether it’s related to the product, billing, or business development opportunities. - Establish and lead the appropriate cadence of partner meetings, business reviews, and strategic planning sessions. - Manage all communication channels with our largest partners from low-touch (email) to high-touch (Telegram, WhatsApp, Slack channels). - Build relationships and trust through in-person meetings, industry events, and partner engagements when appropriate. - Represent Disputifier at industry events and conferences. Benefits - Opportunity to build on top of a sustainable foundation in a high-growth business that is cash-flow positive and profitable. - Operate mostly as a flat organization with a small team. - Fully-remote environment with a global team that is highly talented and dedicated to our mission. - Competitive pay, benefits, and flexible PTO. - Culture that promotes a problem-solving mindset.