Role Description - Account Management - Manage and grow an assigned portfolio of existing customer accounts - Conduct regular scheduled client visits according to a call cycle - Ensure customer satisfaction, resolve queries, and handle complaints promptly - Process orders accurately and follow up on deliveries - New Business Development - Identify and prospect new clients within assigned territory - Convert leads into active trading accounts - Present product range and negotiate pricing within approved margins - Sales Performance - Achieve monthly and annual sales targets and budgets - Monitor own sales performance against KPIs and take corrective action - Manage and reduce outstanding debtors within the customer portfolio - Market Intelligence - Report on competitor activity, pricing, and product offerings - Identify market trends and opportunities within the territory - Provide feedback to management on customer needs and product gaps - Administration & Reporting - Submit daily activity logs on GeoRep and make use of Dashboard - Maintain accurate and up-to-date customer records - Prepare and submit monthly sales reports and forecasts - Manage travel claims and expenses per company policy - Product Knowledge - Maintain thorough knowledge of the C&B Filtration product range - Provide basic technical guidance on product application and fitment - Attend product training sessions as required - Authority - Quote pricing within approved discount structures - Open new customer accounts (subject to credit approval) - Manage own daily schedule and call cycle within territory guidelines Qualifications - Valid Code 08 driver's licence - Willingness to travel and spend nights away from home - Product knowledge in filtration / automotive aftermarket - Understanding of sales processes and CRM systems - Basic computer literacy (email, spreadsheets, reporting) - Self-motivated and able to work independently - Strong interpersonal and relationship-building skills - Effective negotiation and closing ability - Good time management and planning - Resilient and target-driven - Professional presentation and communication Package & Remuneration To be discussed

• The Account Manager services designated customer accounts (NAVSEA and Fleet Forces Command Accounts) to establish and maintain outstanding relationships, identify sales opportunities and close deals. • This position is designed to have constant engagements with many Government / DoD offices in set geographical areas and to get to know the personnel that serve in those offices very well. • To succeed the Account Manager must generate revenue in a competitive environment and be completely knowledgeable on their customer base/assigned territory. • They must apply the training and coaching from the company, create tremendous relationships, respond and engage with a sense of urgency, be fully compliant with the rules and regulations in Government contractual sales, contribute with passion to the Team and always be proactively communicating in that network. • The over-arching goal of this role is to be the “automatic first choice” that a customer thinks of when a requirement arises. • This job operates in a professional office environment and/or remote environment at both the Itasca and remote offices. This role routinely uses company standard office equipment such as computer and cell phones. • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• Lead and develop our field team, coaching them toward a consultative, partner-success mindset • Deepen relationships across our integration-firm members and vendor partners • Identify unmet needs on both sides and design solutions that create mutual value • Facilitate natural, sustainable growth — connecting people, ideas, and opportunities • Represent the organization at industry events and serve as a trusted face of our community • Partner with the CEO on strategy, and prepare to carry it forward

Role Description The Strategic Account Manager role on the Enterprise team at mPulse is built for the consultative, executive-comfortable account manager who wants to go deep with a small number of meaningful clients. You will own a portfolio of the largest health plans in our book — holding the day-to-day relationships, building the strategic plans, and quarterbacking the broader mPulse team behind each account. If you measure your impact in the depth of your client relationships and the outcomes you drive, this is your role. What You'll Do - Account Ownership: Serve as the primary, dedicated owner of a small Enterprise account portfolio. Be the single point of accountability for each client's experience with mPulse. - Executive Relationship Management: Build and hold relationships with director-level and above stakeholders. Earn time with C-suite stakeholders for strategic and renewal conversations. - Mutual Success Planning: Co-author and maintain Mutual Success Plans with each client. Drive measurable outcomes against shared goals. - EBR & QBR Excellence: Lead the design and delivery of executive-grade EBRs and QBRs. Frame value in client terms (Stars, member growth, total cost of care). - Account Strategy: Develop and execute the multi-year strategy for each account — retention, expansion, contract structure, executive engagement. - Cross-Functional Orchestration: Quarterback the mPulse team behind each account: Product, Implementation, Customer Success, Finance. - Risk & Renewal: Identify and address risks proactively. Lead the renewal motion in partnership with the Manager / Senior Manager. - Voice of the Customer: Synthesize client insights and bring them back to Product and Marketing in actionable form. Qualifications - 7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology. - Demonstrated track record of growing and retaining $1M+ ARR accounts. - Healthcare industry knowledge — health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS — strongly preferred. - Executive presence and credibility with senior client stakeholders. - Strong account planning, EBR design, and consultative engagement skills. - Bachelor's degree required. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - 401(k) with company match. - Generous paid time off. - Resources to do your best work. - Specific benefits will be shared during the interview process. Equal Opportunity mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulse.com.