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BD

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Waters Biosciences builds on decades of BD Biosciences expertise in regulated clinical flow cytometry. Our portfolio includes market‑leading instruments such as: BD FACSLyric™ Clinical Flow Cytometer BD FACSDuet™ Automated Sample Preparation System BD FACS™ Workflow Manager Software BD FACS™ Lyse Wash Assistant (LWA) Clinical IVD reagents and assays

Associate Service Sales Representative

Location

United States

Posted

3 days ago

Salary

$66.7K - $106.7K / year

Seniority

Mid Level

Job Description

Associate Service Sales Representative

BD

Role Description The Associate Service Sales Representative is an entry‑level sales role that supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations. This role is at the forefront of customer billable (time & materials) interactions, working to identify and convert service opportunities into contract discussions. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Service Sales Representatives, Field Service, and Sales Operations. Key Responsibilities - Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads. - Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs. - Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement. - Conduct daily outbound customer engagement via phone and email across relevant functions and decision‑makers. - Maintain accurate and up‑to‑date customer, opportunity, and activity data within CRM and internal systems. - Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable. - Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions. - Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood. - Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness. - Collaborate cross‑functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives. - Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity. - Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow‑up with sales leadership. Qualifications - Bachelor’s degree required. - Strong verbal and written communication skills with comfort engaging customers by phone and email. - Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability. - Proficiency with standard business tools (CRM systems, Microsoft Office or similar). - Self‑motivated, proactive, and capable of working independently in a remote environment. - Flexibility and adaptability in a fast‑paced, evolving sales environment. - Willingness to travel up to 25% for sales meetings, training, or company events. Preferred Qualifications - Interest in sales, account management, or a commercial career path within life sciences or healthcare. - Prior exposure to customer‑facing, inside sales, or lead‑generation roles. - Demonstrated curiosity and willingness to continuously learn products, markets, and customer workflows. Compensation The expected compensation range for this role is $66,700.00 - 106,700.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location. Benefits - Medical coverage - Health Savings Accounts - Flexible Spending Accounts - Dental coverage - Vision coverage - Hospital Care Insurance - Critical Illness Insurance - Accidental Injury Insurance - Life and AD&D insurance - Short-term disability coverage - Long-term disability insurance - Long-term care with life insurance - Anxiety management program - Wellness incentives - Sleep improvement program - Diabetes management program - Virtual physical therapy - Emotional/mental health support programs - Weight management programs - Gastrointestinal health program - Substance use management program - Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit - BD 401(k) Plan - BD Deferred Compensation and Restoration Plan - 529 College Savings Plan - Financial counseling - Baxter Credit Union (BCU) - Daily Pay - College financial aid and application guidance - Paid time off (PTO), including all required State leaves - Educational assistance/tuition reimbursement - MetLife Legal Plan - Group auto and home insurance - Pet insurance - Commuter benefits - Discounts on products and services - Academic Achievement Scholarship - Service Recognition Awards - Employer matching donation - Adoption assistance - Backup day care and eldercare - Support for neurodivergent adults, children, and caregivers - Caregiving assistance for elderly and special needs individuals - Employee Assistance Program (EAP) - Paid Parental Leave - Support for fertility, birthing, postpartum, and age-related hormonal changes - Bereavement leaves - Military leave - Personal leave - Family and Medical Leave (FML) - Jury and Witness Duty Leave Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

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