• Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systems • Partner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation tracking • Build and improve processes, workflows, programs and self service experiences so they’re clear, consistent and easy to follow • Keep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need it • Keep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee records • Work closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothly • Build more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycle

• You take ownership of the end-to-end operational excellence of our People Operations & People Support function • You lead and develop the People Operations & People Support team, creating clarity, structure, and accountability • You ensure smooth and reliable employee lifecycle processes (from contracts to onboarding and HRIS) • You design and continuously improve scalable People Operations & People Support processes, standard operating procedures, and tools • You translate People & Culture strategy and policies into efficient operational workflows • You act as a trusted operational counterpart within People & Culture and enable the function to scale

Role Description Dimagi is looking for a highly organised, detail-driven Senior People Operations Administrator to join us remotely on a fixed-term contract of approximately 9 months, supporting the team during a maternity cover period. In this role, you'll be the administrative anchor for our People Operations team, supporting team members across South Africa, India, the Americas, and other regions. You'll need to hit the ground running — taking full ownership of your work and managing priorities across regions with a high degree of autonomy. You'll be an important part of keeping our People Operations running seamlessly, ensuring employees across our global teams feel supported every step of the way. If you enjoy solving problems and thinking ahead, and you thrive in a fast-moving, people-centred environment, we'd love to hear from you. This position is open to candidates anywhere in India. You'll be working remotely as part of a globally distributed team, collaborating across time zones with colleagues across South Africa, India, the Americas, and beyond. Responsibilities - Global People Operations Administration - Serve as the primary point of contact for People Operations queries, managing and resolving employee tickets and requests via Jira in a timely manner across all regions. - Own the day-to-day management of People Operations Jira workflows, such as onboarding, transitions, offboarding, and other employee lifecycle requests are managed accurately and completed on time. - Maintain and update HR systems and records to ensure data accuracy and consistency across the employee lifecycle. - Provide administrative support to regional People Operations Leads on regional tasks, including compliance reporting, recruiting coordination, and employee support where additional capacity is needed. - Employee Lifecycle Support - Lead and coordinate People Operations-driven onboarding training for new hires, ensuring a smooth and consistent experience. - Coordinate with PEO vendor to facilitate HR, payroll, and benefits services for PEO-hired employees, ensuring timely and accurate support. - Collaborate cross-functionally as needed to ensure employees are well supported throughout the employee lifecycle. - Payroll & Statutory Compliance Administration - Payroll Management: - Support the administration of payroll processing for employees in South Africa and India, in coordination with external payroll providers. - Review payroll invoices and reports for PEO-hired employees and ensure invoices are submitted to Finance in a timely manner. - Coordinate wire payroll process with Finance and prepare payslips. - Tax Account Administration: - Work with payroll providers to ensure all statutory reporting is completed on time and annual employee tax forms (e.g. IRP5 for South Africa, Form 16 for India) are issued accurately. - Ensure all statutory and compliance billing is submitted timely to the finance team. - Assist the regional People Operations Lead with benefits research, selection, and open enrollment administration. - Financial Administration - Coordinate vendor invoicing, ensuring invoices are reviewed, correctly approved, and submitted to Finance on time. - Support monthly cash flow projections and budgeting for regional offices. - Process People Operations-related expenses (e.g., POps-managed tools, subscriptions, and services). - Manage BrexCard payments and submit monthly expense reports through Expensify. - Leading/Assisting on global projects: - Lead small global projects: Independently plan and execute for small global activities or medium complexity tasks for projects assigned exclusively. - Assist on projects: Provide administrative support as required for projects or OKRs that the POps team is managing e.g. through preliminary research, preparing drafts etc. Qualifications - 5+ years of experience in People Operations or HR Administration. - Highly organised with strong attention to detail and the ability to independently manage multiple priorities in a fast-paced environment. - Strong technical aptitude with the ability to quickly learn and adapt to new People Operations systems and tools (e.g. Jira, Culture Amp). - Clear and effective written and verbal communication skills, with the ability to adapt communication to different audiences. - Able to manage competing priorities, set clear expectations, and escalate risks when needed. - A proactive problem-solver who approaches challenges with curiosity and a continuous improvement mindset. - Comfort in using Google Suite and Microsoft products, especially Excel. - (Bonus) Previous experience working in an impact-focused organisation. - (Bonus) Previous experience processing or administering payroll. - (Bonus) Previous experience working on a global team. Benefits - 100% employer-sponsored medical insurance covering employees and their families, paired with a generous OPD and mental health allowance. - Health and Fitness allowance. - Air Quality reimbursement to include air purifiers, pollution masks, etc. - Monthly contributions to each employee's EPF account. - 30 days Paid Time Off and Flex-Time. - Home office setup benefit. - Professional Development Benefit. Eligibility - Candidates must be Indian citizens or permanent residents with full right to work in India. We are unable to provide visa sponsorship for this role. Company Description Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.

Role Description The People Business Partner develops and aligns people strategy with business objectives across designated areas of our business. Operating as a trusted advisor to senior leaders, this role drives organisational performance, workforce planning, and culture change while leveraging specialist support from Centres of Expertise (CoEs) and a dedicated Colleague Relations (ER) team. As a key member of the People team, the People Business Partner supports strategic initiatives and helps shape people policy and practice that aligns with our values-led performance culture and our business goals. KEY RESPONSIBILITIES: - Strategic Partnership: - Acts as the primary HR partner to senior leaders, providing strategic insight and people-focused solutions to deliver business objectives. - Leads the implementation of workforce strategies including organisational design, talent management, succession planning, engagement, and workforce planning. - Uses people data to identify trends (e.g. engagement, turnover, capability) and drives action that improves workforce effectiveness. - Leadership Coaching & Capability Building: - Coaches and equips leaders to manage their teams with confidence, providing support for performance conversations and leadership development. - Supports the development of a values-led, high-performance culture through accountability, continuous feedback, and effective people management. - Identifies skill gaps and capability risks, working with the Talent Development team to deliver targeted initiatives and build leadership capability. - Organisational Change: - Leads the people agenda for change programmes including restructures, integrations, divestments and organisational redesign. - Engagement: - Translates Your Voice results into clear, actionable plans, driving meaningful improvements in engagement. - Talent & Succession Management: - Identifies critical roles and key talent, ensuring succession plans and talent development pathways are in place and actioned. - Partners with Talent Development and senior leaders to build cross department pipelines and future-fit capabilities. - People Team Interface: - Partners with the Colleague Relations (ER) team to ensure consistent, fair, and compliant handling of employee relations matters. - Works closely with CoE teams (e.g. Talent Development, People Operations, Colleague Relations) to shape and deliver tailored people solutions. - Acts as a conduit between the business and CoEs, providing business insight and championing the value of CoE teams. - People Analytics & Insight: - Leverages people data and HR metrics to inform decision-making, monitor progress, and identifies opportunities for improvement. - Works in partnership with CoEs to report on and respond to KPIs related to engagement, attrition, diversity, and performance. KEY PERFORMANCE INDICATORS: - Workforce planning deliverables - Manager capability - Engagement action plan delivery - Talent/succession strength Qualifications - An experienced HR Business Partner or similar strategic HR role in a multi-site organisation. - Strong commercial acumen and ability to link people priorities to business outcomes. - Excellent stakeholder management, communication, and influencing skills. - Experience in change management, workforce planning, and organisational development. - Comfortable operating in a centre-led HR model with CoEs and CR support. - Experience of an employed and self-employed model. - Sound understanding of UK&I employment law and people-related risks (with support from ER specialists). Competencies - Ability to see the bigger picture and align people strategies to business goals. - Builds trust and credibility with senior leaders and people team stakeholders. - Works across boundaries to achieve shared goals. - Change agility and continuous improvement mindset. - Takes initiative and delivers. - Acts ethically and maintains confidentiality at all times. Benefits - Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme. - Additional Reward: bonus scheme based on business performance. - Extra Leave: Birthday off and option to buy 3 more days. - Family Support: Enhanced maternity/paternity leave. - Financial Security: Life assurance and pension scheme. Application Process When you click apply, we’ll need your CV and contact details, along with the answer to four quick questions and your application will be complete! You’ll get a response as quickly as we can, whatever the outcome of your application. Ready to join us? Click apply to take the next step in your career. Additional Information We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.