chargecloud

• Create content for various teams (sales, customer service, etc.) • Convert product updates into clear guides and videos • Collaborate with product experts to ensure accuracy • Keep content fresh, organized, and easily discoverable • Measure success and continuously improve

• Take ownership of localization readiness with a strong focus on the billing domain • Own and maintain the product backlog, prioritizing autonomously • Define and refine requirements with engineering leads and relevant stakeholders • Drive international rollouts and market entries • Collaborate closely with Finance, Legal/Compliance, and Customer Operations • Manage service providers and integrate third-party solutions • Maintain and communicate a roadmap that balances new market entry and regulatory changes • Ensure transparent cross-team collaboration

• Entwicklung und Pflege von kundenorientierten Flutter-Anwendungen für iOS und Android. • Übernahme der Verantwortung für mobile Funktionen vom Design bis zur Wartung. • Integration mobiler Apps mit Backend-Diensten über AWS API Gateway. • Einrichtung und Pflege von CI/CD-Pipelines für mobile Apps mit Fastlane. • Sicherstellung einer hohen Codequalität durch Tests, Dokumentation und Code-Reviews. • Aktive Teilnahme an Schätzungen, Verfeinerungen und technischen Entscheidungen. • Mentorierung anderer Ingenieure und den Beitrag zu Standards der mobilen Entwicklung.

• Support our content team in planning, creating, and publishing LinkedIn content • Develop creative content ideas around e-mobility, software, and energy infrastructure • Attend trade shows, events, and industry conferences to produce live content on site (posts, photos, short videos, recaps) • Translate complex B2B and software topics into compelling, easy-to-understand social media stories • Monitor social media trends and help evolve our LinkedIn activities

• Führe, coache und entwickle unser Customer Success Team mit Klarheit, Empathie und hohen Qualitätsansprüchen. • Übernimm die End-to-End-Verantwortung für den Customer Lifecycle: von einem exzellenten, strukturierten Onboarding über Adoption & Value Realization bis hin zu stabilen, langfristigen Partnerschaften. • Du entwickelst KPI-basierte Strategien und Rituale (z. B. Health Scores, QBRs, Success Pläne), um Retention, Kundenerfolg und Expansion messbar zu steigern. • Du erkennst Risiken und Trends frühzeitig, leitest schnell die richtigen Maßnahmen ein und verwandelst Churn-Gefahren in nachhaltige Erfolgsgeschichten. • Skaliere Prozesse und Standards, ohne die Nähe zum Kunden zu verlieren – mit klaren Playbooks, sauberen Handovers, guten Tools und einem Team, das weiß, was „exzellenter Customer Success“ bedeutet. • Du arbeitest cross-funktional mit Product, Customer Success Solutions und Marketing zusammen und gibst Kundenfeedback strukturiert in die Organisation – immer mit Blick auf Kundennutzen und Business Impact. • Du initiierst Kundenevents, Austauschformate und Best-Practice-Programme, die Vertrauen schaffen und unsere Kunden aktiv vernetzen. • Steuere Ressourcen und Budget verantwortungsvoll: Du planst Kapazitäten, priorisierst fokussiert und sorgst dafür, dass dein Team effizient arbeitet.

• Shape the future of our SAP S / 4HANA Public Cloud landscape! • As Application Engineer in our Technology Enablement team you will accompany the implementation of our SAP Public Cloud landscape and be a vital part of our implementation team. • You will also take responsibility for supporting other central business tools like HubSpot, Monday, Jira, DMS, and other SaaS platforms. • Drive our SAP S/4HANA Public Cloud implementation with focus on FI/CO and key touchpoints to Procurement • Configure and continuously improve SAP processes with a strong run and change mindset • Build and operate integrations via SAP BTP, APIs, and webhooks • Take ownership for selected central SaaS tools (e.g., Jira, Monday, HubSpot, DMS) and optimize end-to-end workflows • Ensure reliable operations: monitoring, releases, and 2nd/3rd level support • Identify and implement automation/AI use cases (e.g., smarter ticket triage, faster root-cause analysis, better documentation)

• You design and develop complex ETL processes and technically scalable solutions for database applications in an agile environment • You are involved in all areas related to databases – from defining the architecture to migrations, maintenance, and administration • You implement new or extend existing architectural components in AWS that are required for data processing • You support the team in building a scalable Data Warehouse / Data Lake architecture

• As Head of Customer Success, you will scale the Customer Success function both strategically and operationally, build a strong team that delights our customers, and work closely with Product and Sales to ensure an optimal customer experience. • You will expand our Customer Success area strategically and operationally and own the core metrics across the customer journey (NRR, churn, NPS). • You define the CS strategy, foster active knowledge transfer within the team, and prioritize roadmap topics with high customer impact together with Product Management. • Together with the CSM team, you develop segment and account strategies and take charge of strategically important accounts. • You work in a data-driven way: from meaningful reports you derive actions that systematically increase satisfaction, adoption, and expansion (upsell/cross-sell). • You report regularly to executive management and communicate confidently in German and English. • Sales, Product Management, Marketing, and the Service Desk are your sparring partners to ensure an optimal customer journey.

• As part of a newly created staff unit, you will take on a key role as Information Security Officer in ensuring information security and will help us further develop and maintain our standards. • You will be responsible for establishing, managing and continuously advancing a company-wide IT security strategy. • You will position IT security as a competitive advantage for chargecloud in the SaaS market. • Develop and maintain a company-wide security strategy that meets our high standards and regulatory requirements. • Define and implement security principles, policies and standards that create a clear foundation for information security across the company. • Take technical responsibility for our Information Security Management System (ISMS) and its continuous improvement. • Support and prepare ISO 27001 audits, including creating the necessary documentation and reports. • Provide technical leadership and work closely with central IT, platform, cloud and engineering teams to translate security requirements into actionable technical measures. • Apply hands-on technical skills, e.g., in Identity & Access Management (IAM), CI/CD pipelines, and cloud and platform architectures to implement security solutions effectively. • Be responsible for compliance topics, particularly with regard to regulatory requirements.

• Develop and evolve our Symfony-based backend, the core of our roaming and transaction hub • Learn, understand and implement e-Roaming integrations based on industry protocols like OCPI, connecting charging networks across Europe • Work with well-defined REST APIs and a microservice-oriented architecture, helping us gradually modernize our monolithic legacy system – guided by pragmatism, not ideology • Build and maintain frontend features using Vue.js and Nuxt.js • Build robust, maintainable code for a high-throughput environment • Collaborate on our journey toward an event-driven ecosystem • Participate in architectural discussions that shape chargecloud's SaaS ecosystem • Leverage AI tools to support and accelerate your daily development work