Masabi

• Take ownership of security and compliance across Masabi, creating clarity on priorities and ways of working • Build a clear view of our current security posture and define a practical path to strengthen it over time • Define security and compliance requirements and work closely with Engineering and IT teams to ensure they are implemented effectively • Maintain existing compliance across PCI DSS, ISO27001, SOC2 and Cyber Essentials, and lead new compliance initiatives across additional standards such as ISO 27017 and ISO 27018 • Manage audits end to end, from preparation through to delivery and follow-up actions • Work closely with Engineering and Product teams to embed security practices in a way that supports delivery • Maintain a clear and actionable view of risk, helping the business prioritise what matters most • Build a more scalable approach to customer assurance, including clearer processes and reusable materials for customer and audit requests • Help guide decisions on which compliance standards we take on as we grow • Lead and support a small team, creating focus, trust and shared direction

• Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systems • Partner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation tracking • Build and improve processes, workflows, programs and self service experiences so they’re clear, consistent and easy to follow • Keep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need it • Keep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee records • Work closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothly • Build more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycle

• Own the day-to-day delivery of your team, ensuring predictable, high-quality outcomes aligned with product and business goals • Lead delivery rituals such as sprint planning, stand-ups, and retrospectives; continuously improve how your team works • Partner closely with Product Managers to shape backlogs, clarify requirements, and align on priorities and timelines • Collaborate with Engineering Managers, Tech Leads, and Principal Engineers to ensure alignment on technical direction and delivery plans • Maintain operational excellence, including system reliability, incident management, and support processes • Support and develop your team through regular 1:1s, feedback, and growth conversations • Foster an inclusive, supportive team environment where people feel safe to contribute and grow • Help manage performance, engagement, and wellbeing across the team, ensuring continuity during the maternity cover period • Provide visibility on delivery progress, risks, and metrics to stakeholders • Contribute to hiring and onboarding if needed, supporting the team’s stability and continuity

• Lead the deployment of Masabi’s internal AI tooling and automation strategy, helping others automate their work and use tools like LLMs effectively. • Manage Masabi’s internal business systems, data flows and IT projects, ensuring our tools and processes support a growing global business. • Shape Masabi’s internal data strategy, providing governance and support across all data platforms and delivering clear BI reporting across the business. • Lead the Service Desk function and manage two Support Engineers, helping shape support processes and ensuring a reliable, responsive support experience. • Partner with vendors and internal stakeholders to manage purchases, renewals, consolidation, cost awareness and platform effectiveness across employee tooling. • Oversee the end-user technology environment, including devices, identity and access management, SSO, MDM, provisioning and endpoint management.

• Take ownership of security and compliance across Masabi, creating clarity on priorities and ways of working • Build a clear view of our current security posture and define a practical path to strengthen it over time • Define security and compliance requirements and work closely with Engineering and IT teams to ensure they are implemented effectively • Maintain existing compliance across PCI DSS, ISO27001, SOC2 and Cyber Essentials, and lead new compliance initiatives across additional standards such as ISO 27017 and ISO 27018 • Manage audits end to end, from preparation through to delivery and follow-up actions • Work closely with Engineering and Product teams to embed security practices in a way that supports delivery • Maintain a clear and actionable view of risk, helping the business prioritise what matters most • Build a more scalable approach to customer assurance, including clearer processes and reusable materials for customer and audit requests • Help guide decisions on which compliance standards we take on as we grow • Lead and support a small team, creating focus, trust and shared direction

• Shape Masabi’s platform architecture, including platform blueprint definition, standards and best practices • Design and deliver scalable, robust, cost efficient services aligned with platform blueprint • Stay hands-on in code and technical delivery, including reviews and targeted contributions • Identify and work through complex platform challenges related to scalability, performance, resilience and cost • Act as a senior technical advisor across engineering teams, supporting and influencing technical decisions • Shape and contribute to technical roadmap planning and prioritisation of platform improvements • Produce clear, high-quality technical documentation and architecture artefacts • Improve how architecture is understood and applied across engineering and the wider business • Contribute to and help shape technical forums and working groups, including areas such as API and architecture governance

• Take ownership of security and compliance across Masabi, creating clarity on priorities and ways of working • Build a clear view of our current security posture and define a practical path to strengthen it over time • Define security and compliance requirements and work closely with Engineering and IT teams to ensure they are implemented effectively • Maintain existing compliance across PCI DSS, ISO27001, SOC2 and Cyber Essentials, and lead new compliance initiatives across additional standards such as ISO 27017 and ISO 27018 • Manage audits end to end, from preparation through to delivery and follow-up actions • Work closely with Engineering and Product teams to embed security practices in a way that supports delivery • Maintain a clear and actionable view of risk, helping the business prioritise what matters most • Build a more scalable approach to customer assurance, including clearer processes and reusable materials for customer and audit requests • Help guide decisions on which compliance standards we take on as we grow • Lead and support a small team, creating focus, trust and shared direction

• Provide day-to-day IT support across the business, resolving issues across hardware, software, and access • Manage and prioritise incoming requests via Slack, Jira, and other channels, ensuring a smooth and responsive support experience • Act as an escalation point for more complex or unresolved technical issues • Set up and manage user accounts, access, and permissions across core systems (e.g. Google Workspace and SaaS tools) • Support onboarding and offboarding processes in partnership with People Operations, ensuring a seamless and secure experience • Administer and maintain core internal systems, including SaaS tools and identity management • Manage company devices and IT inventory, including provisioning, tracking, and lifecycle management • Work closely with Finance on software licensing, renewals, and cost tracking • Act as a key point of contact for IT suppliers (e.g. Atlassian, LastPass, JetBrains), managing relationships and resolving issues • Maintain and improve IT documentation, internal guides, and self-service resources • Partner with the Security team to support compliance activities and internal controls • Support a globally distributed team across multiple time zones, adapting to different needs and working styles

• Act as the primary contact for 1st and 2nd line technical support via phone and email • Diagnose and troubleshoot incidents, working closely with Product and Engineering to ensure timely and effective resolution • Manage incident reports, customer communications, and escalations, maintaining clear and supportive communication throughout • Resolve technical and non-technical issues in a professional, empathetic, and customer-focused way • Investigate platform and hardware issues across our Justride system • Assist with customer configurations for special events and ticketing programs • Deliver training to customers via video conferencing and occasional in-person sessions • Create and maintain internal documentation, FAQs, and technical reference materials • Build a strong understanding of our products and how they’re used in real-world scenarios • Participate in on-call rotations during critical launches and go-live periods

• Act as the primary contact for 1st and 2nd line technical support via phone and email • Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution • Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards • Managing the resolution of technical and non-technical issues in a professional, courteous manner • Troubleshoot a wide range of technical issues on our Justride platform and associated hardware • Assist in customer configuration and setups for special ticketing events and programs • Deliver training on our systems and applications via video conferencing and in-person • Develop and maintain technical reference materials, incident management solutions, and online FAQs • Gain a deep understanding of all Masabi products and how they are deployed in real-world scenarios • Participate in on-call rotations during critical launches and go-live periods