Role Description As an Academic and Finance Counselor (AFC) at National University, you’ll be both a guide and a problem solver, helping students balance their academic goals and financial plans with confidence. You’ll provide personalized advising, interpret policies, and connect students to the right resources to help them thrive. Each day brings meaningful conversations, whether through phone, video, email, or chat, as you support students in navigating their courses, understanding financial aid, and celebrating milestones along the way. - Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way. - Provide personalized, student-centered support to help each learner stay on track toward their goals. - Manage your student caseload with care, using sound judgment and proactive communication. - Manage student Accounts Receivable, including document collection, student payments, and financial aid. - Monitor and facilitate voucher collection and submission for processing by the student finance team. - Facilitate appropriate referrals to other departments and campus resources. - Navigate multiple systems and reports to stay informed and ensure seamless student support. - Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service. - Handle escalated student concerns effectively, turning challenges into solutions. - Execute outreach and communication strategies that strengthen engagement and student success. - Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion. - Use coaching techniques to build strong relationships and motivate students toward graduation. - Offer creative ideas and resources that boost student satisfaction, persistence, and achievement. - Collaborate across departments to deliver a connected, positive student experience. - Share University updates, assist with departmental initiatives, and contribute to special projects. - Maintain consistent and reliable attendance to fulfill the requirements of this position. - Perform other duties as assigned. Qualifications - Bachelor’s degree preferred. - Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required. - Experience in a fast-paced, student or customer-focused environment preferred. - Background in academic advising and course enrollment within a college or university setting preferred. - Experience supporting online students preferred. - Experience with Financial Aid or Title IX regulations preferred. - Experience interpreting and ensuring compliance with federal regulations and guidelines preferred. - Experience in higher education and technology-driven environments preferred. Requirements - Solid understanding of academic and business practices in an online learning environment. - Familiarity with University policies and procedures. - Strong customer service mindset with a genuine desire to help students succeed. - Team-oriented and collaborative, with the ability to build positive working relationships across departments. - Excellent communication and active listening skills—able to adapt tone and style for different audiences, even in challenging situations. - Skilled at de-escalating and resolving student concerns with professionalism and care. - Self-motivated and capable of working independently with minimal supervision. - Creative and logical problem solver who can think on their feet. - Comfortable learning and using technology, including word processing tools, databases, internet navigation, SMS, live chat, and email systems. - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint). - Strong work ethic with flexibility, dependability, and a team-player attitude. - Knows when to seek guidance or escalate issues appropriately. - Strong communication and public speaking abilities. - Open to feedback, coaching, and adapting to change. - Able to prioritize tasks effectively in a fast-paced, dynamic environment. - Develops personal goals aligned with the university's mission, vision, and objectives. - Must be eligible to receive access to the National Student Loan Data System (NSLDS). Benefits - Hourly: $21.63 - $24.04