Msccn

Role Description Leads the implementation of the subcontract administration and management from initiation to contract management to termination with a focus on compliance and contract value. Serves as a strategic executive leader overseeing all subcontracting and procurement functions within a complex government contracting environment. Defines and drives organizational objectives, policies, and performance standards to ensure operational excellence and full compliance with Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), agency supplements, and commercial regulations. Leads enterprise-wide initiatives to optimize procurement practices, mitigate risk, and enhance supplier performance. Champions the company’s Small Business Program for U.S. Government Contracts, leveraging deep regulatory expertise and executive-level influence to foster meaningful engagement with HUBZone, 8(a), SDVOSB, and WOSB partners. - Develops and implements procurement, subcontracting, and small business strategies that align with corporate objectives and government contracting requirements, including support for proposal development. - Leads cross-functional teams to ensure effective planning, sourcing, and execution of subcontract agreements, while establishing performance metrics and serving as the primary liaison with executive leadership on subcontracting matters. (25%) - Oversees daily subcontracting and procurement operations, including sourcing, negotiation, and subcontract administration, while managing supplier relationships to ensure quality, cost-effectiveness, and timely delivery. Implements industry best practices and digital tools to streamline processes and collaborate with program managers and technical teams to align procurement strategies with project requirements. (25%) - Maintains a compliant purchasing system aligned with FAR, DFARS, and other federal regulations, while overseeing internal audits and subcontracting reviews. Mitigates risk through strong subcontract terms, supplier vetting, and performance monitoring, and ensures all documentation, reporting, and regulatory certifications meet government standards. (20%) - Maintains the company’s Small Business Program for U.S. Government contracts, ensuring compliance with federal requirements. Identifies, engages, and mentors diverse small business partners, prepares and submits subcontracting plans and reports, and represents the company at outreach events and industry forums to promote small business participation. (20%) - Leads and mentors a team of subcontract and procurement professionals while fostering a culture of continuous improvement, ethical conduct, and professional growth. Provides training to enhance team capabilities and support cross-functional collaboration, including subcontract training for program and proposal managers. (10%) The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Qualifications - 8+ years' experience in procurement/subcontract administration required. - 5+ years' leadership experience. - Expert knowledge of the FAR, DFAR, and government regulatory standards. - Experience with U.S Government Cost Accounting Standards (CAS) and Truth in Negotiations Act (TINA). - Experience with administering various types of subcontracts, such as Cost Plus Fixed Fee (CPFF), Time and Materials (T&M), and Firm Fixed Price (FFP) for the performance of services, research and development, systems integration, and the delivery of software and hardware in support of commercial, state and Federal government programs (domestic and international). - Detailed contractual knowledge and proven innovative subcontract negotiation skills. - Ability to establish strong business partnerships and customer service skills. - Excellent communication/facilitation and consultation skills. - Ability to collaborate effectively across different organizational levels (including at the executive level), functions, businesses, and geographies. - Experience leading multiple enterprise level initiatives simultaneously. - Proven business judgment and project management skills to meet internal and external customer requirements. - Proficiency with Microsoft applications: including advanced level Word and Excel; intermediate level PowerPoint. - Experience with Deltek Costpoint. - Supervisory/leadership experience with increasing levels of responsibility. Requirements - Bachelor's - Business Administration. - Bachelor's - Supply Chain Management. Benefits - Salary Minimum: $105,230 - Salary Maximum: $178,890

Role Description Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. - Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. - Manage work using various applications, job aids and procedures. - Research, resolve and respond to inquiries/requests covering a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). - May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. - Provide support, development and/or leadership guidance to all volunteers. Prefer a candidate located in the PST or MST time zones. Work hours would be 8am-5pm PST or 9am-6pm MST. WHERE YOUR CAREER IS A FORCE GOOD: - Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. - Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. - Serve as liaison between HR and COE’s. - Offer a high touch client experience and maintain a high level of professionalism at all times. - Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. - Ensure necessary follow-up to improve client satisfaction. - Perform pay related calculations relating to pay adjustments. - Understand and analyze paychecks to answer pay related questions. - Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS. - Maintain/use legacy data and systems. - Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable). - Provide end user support for HR-related systems and various other business applications. - Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems. - Analyze unit operating practices and recommend revisions to improve established procedures. - Provide input related to maintenance of departmental SOP’s and Knowledge Articles. - Participate in department training needs as necessary. #LI-Remote Qualifications - Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred. - Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. - Workday experience preferred. - Shared Services experience (HR/Payroll) preferred. - Experience with Labor Relations/Unions preferred. Requirements - Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible. - Ability to handle extremely sensitive data with highest level of confidentiality. - Ability to handle high level escalations from all levels of management. - Strong written/verbal (phone) communication and listening skills. - Strong customer orientation and interpersonal skills. - Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. - Familiarity with CRM systems and practices. - Ability to work both in an in-person and/or virtual team environment, if needed. - Ability to work on a team and independently. - Strong organizational and documentation skills. - Focus on quality with a great attention to detail. - Ability to analyze, solve problems and resolve conflicts. - Ability to adapt and respond to different personality types. - Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance. - Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. - FPC, CPP, PHR certification a plus. - Travel: Minimal travel (team meeting once a year). Compensation The salary range for this position is $21.00-$24.00 per hour.

Role Description This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. As a Customer Service Rep – Financial working from home, you will: - Provide inbound customer support using a call flow guide - Help customers resolve basic technical issues - Track, document, and retrieve information in databases - Offer additional products and/or services - Deliver expert customer experiences…with a smile. Qualifications - 6+ months of customer service experience - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone Benefits - The base salary range for this position is $15-$17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Medical, dental, and vision insurance - Comprehensive employee assistance program (EAP) - 401(k) retirement plan - Paid time off and holidays - Paid training days - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in various topics - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Company Description

Role Description As an Academic and Finance Counselor (AFC) at National University, you’ll be both a guide and a problem solver, helping students balance their academic goals and financial plans with confidence. You’ll provide personalized advising, interpret policies, and connect students to the right resources to help them thrive. Each day brings meaningful conversations, whether through phone, video, email, or chat, as you support students in navigating their courses, understanding financial aid, and celebrating milestones along the way. - Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way. - Provide personalized, student-centered support to help each learner stay on track toward their goals. - Manage your student caseload with care, using sound judgment and proactive communication. - Manage student Accounts Receivable, including document collection, student payments, and financial aid. - Monitor and facilitate voucher collection and submission for processing by the student finance team. - Facilitate appropriate referrals to other departments and campus resources. - Navigate multiple systems and reports to stay informed and ensure seamless student support. - Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service. - Handle escalated student concerns effectively, turning challenges into solutions. - Execute outreach and communication strategies that strengthen engagement and student success. - Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion. - Use coaching techniques to build strong relationships and motivate students toward graduation. - Offer creative ideas and resources that boost student satisfaction, persistence, and achievement. - Collaborate across departments to deliver a connected, positive student experience. - Share University updates, assist with departmental initiatives, and contribute to special projects. - Maintain consistent and reliable attendance to fulfill the requirements of this position. - Perform other duties as assigned. Qualifications - Bachelor’s degree preferred. - Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required. - Experience in a fast-paced, student or customer-focused environment preferred. - Background in academic advising and course enrollment within a college or university setting preferred. - Experience supporting online students preferred. - Experience with Financial Aid or Title IX regulations preferred. - Experience interpreting and ensuring compliance with federal regulations and guidelines preferred. - Experience in higher education and technology-driven environments preferred. Requirements - Solid understanding of academic and business practices in an online learning environment. - Familiarity with University policies and procedures. - Strong customer service mindset with a genuine desire to help students succeed. - Team-oriented and collaborative, with the ability to build positive working relationships across departments. - Excellent communication and active listening skills—able to adapt tone and style for different audiences, even in challenging situations. - Skilled at de-escalating and resolving student concerns with professionalism and care. - Self-motivated and capable of working independently with minimal supervision. - Creative and logical problem solver who can think on their feet. - Comfortable learning and using technology, including word processing tools, databases, internet navigation, SMS, live chat, and email systems. - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint). - Strong work ethic with flexibility, dependability, and a team-player attitude. - Knows when to seek guidance or escalate issues appropriately. - Strong communication and public speaking abilities. - Open to feedback, coaching, and adapting to change. - Able to prioritize tasks effectively in a fast-paced, dynamic environment. - Develops personal goals aligned with the university's mission, vision, and objectives. - Must be eligible to receive access to the National Student Loan Data System (NSLDS). Benefits - Hourly: $21.63 - $24.04

Role Description You will be making outbound calls (from qualified Leads) to Medicare eligible customers who are interested in different plan options. You assist them in transferring to a licensed sales agent for their area. This is a "sales/conversion" account. - Place outbound calls to Medicare eligible customers (from qualified Leads) who are interested in different plan options. - Ask required questions in script (questions are required, script not verbatim). - Utilize rebuttals to overcome caller objections. - Be able to explain why this is beneficial for them during open enrollment. - Meet transfer targets. - Appropriately disposition each call. - Weekend required. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required #LI-Remote Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins 8/17/2026. - Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. - Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and track activities in the database. - Thoroughly documenting inquiry outcomes for accurate tracking and analysis. - Coordinating with team members to ensure timely handling of TRICARE member requests. - Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. - Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Qualifications - 2 years customer service experience is required - Call center experience is ideal. - Ability to work from a quiet, distraction-free home environment with strong attendance records. - Ability to connect to the client environment within 5 minutes. - Typing speed of 35 WPM. - Ability to lift 35 lbs. of computer equipment. - Proficiency in Windows and common computer applications. - Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. - An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits. - Predictable and reliable attendance. - Highly developed sense of integrity and commitment to customer satisfaction. - Be a team player. - Ability to pass a drug screen and background check. - Ability to attend and successfully complete the 8 weeks paid required training. - Have a minimum of a High school diploma or equivalent. - Be a US citizen. - Handy with MS Windows and other computer applications. Requirements - Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). - Minimum Computer Requirements (Training Phase): - Processor: Intel i3 or AMD Ryzen 3 (or higher) - RAM: Minimum 4 GB - Disk Space: At least 120 GB available - Browser: Microsoft Edge or Google Chrome - Internet Speed: Minimum 100 Mbps download / 20 Mbps upload - Connection: PC must connect via Ethernet cable - Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN - Not Supported: Chromebooks Benefits - While in training you are paid a flat rate. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits including medical, dental, vision, FSA, 401K, and paid time off benefits. - If you already have medical benefits you want to keep, you can and allocate your benefit dollars elsewhere. - Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. - Performance incentives are also offered for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 paid holidays - Paid time off (PTO) - Medical, dental, and vision coverage - Long- and short-term disability - Term life insurance - 401K retirement plan

Role Description Customer Service and Sales Representatives - Day & Evening shifts - Work from Home - Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. - Calmly attempt to resolve and de-escalate any issues. - Escalate interactions when necessary and appropriate. - Respond to requests for assistance and/or possible processing payments. - Track all call related information for auditing and reporting purposes. - Provide feedback on call issues. - Meet sales objectives as defined. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Requirements - Internet Requirements: - A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. - Proof of internet speed required. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

Role Description Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace