BetterHelp

• Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement • Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers' • Partner with the product department to identify areas of improvement within our technology workflow processes' • Monitor team productivity and create guidelines to review and audit staff quality • Identify trends in payer behavior and surface them for leadership review • Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.

• Handle provider compensation inquiries through ticket-based workflows, contributing to SLA requirements and completing upwards of 600 tickets per week. • Research, investigate, and resolve provider compensation inquiries, including missed session payments, rate questions, bonus eligibility, and payment discrepancies. • Ensure all compensation decisions align with internal policies, documented guidelines, and program integrity standards. • Identify potential trends in compensation irregularities or bonus misuse and escalate when necessary. • Evaluate provider eligibility for onboarding incentives, state-based programs, and bonus structures based on established criteria. • Communicate bonus approval or denial decisions clearly and transparently. • Maintain up-to-date knowledge of evolving incentive guidelines and assist with documentation updates as needed.

• Provide therapy sessions to clients focusing on mental health support. • Manage a caseload with a high percentage of clients using insurance. • Ensure a professional environment for conducting therapy sessions. • Collaborate with the BetterHelp team to deliver quality care and support. • Maintain professionalism and confidentiality in all interactions. • Track and document client progress and sessions regularly.

• Provide therapy sessions for clients • Focus on client care without administrative burdens • Ensure a professional environment for sessions • Communicate effectively with clients • Manage caseloads by working with insurance clients

• Provide expertise in mental health therapy • Handle administrative tasks related to therapy sessions • Work with clients, mostly using insurance, building and sustaining a caseload • Maintain a private and professional environment for therapy

• Provide therapy services to clients in a remote setting. • Handle administrative paperwork and documentation for each session. • Maintain a strong caseload by building relationships with clients using insurance. • Participate in a therapist community for support and professional growth.

• Provide therapy services to clients without administrative burdens. • Focus on client care. • Handle sessions online, managing scheduling and client interactions directly through the platform. • Collaborate with a community of therapists to enhance professional development and share resources.

• Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team • Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners • Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment • Build strong cross-functional relationships and improve coordination across teams • Establish clear ownership and collaboration models to ensure seamless execution across touch points • Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools) • Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making • Translate data into clear, actionable insights that drive continuous improvement and influence business decisions

• Private practice with no doors and no overhead. BetterHelp is one of the world’s largest online therapy platforms focusing on client care. • You provide the expertise. We handle the rest.

• Provide online therapy sessions to clients • Focus on client care without administrative burdens • Utilize insurance-based clients to increase caseloads • Engage in professional development opportunities through CEU courses • Collaborate with other mental health professionals