Role Description The Strategic Account Manager I is a portfolio of strategic wholesale and industrial accounts across Gas South’s ever-expanding service territory. The role requires some direct customer interaction, focusing on transactional order processing, customer data entry and analysis, and internal collaboration while learning industry best practices under supervision. Additionally, the Strategic Account Manager I will be responsible for contacting assigned STAC-lite customers to renew their contracts. Are you a fit? - A successful candidate for this role is proactive, curious, and a good critical thinker. - You are organized, thorough and appreciate progress. - You have a customer service mindset. - You can see the big picture yet also dig into the details to understand how things work to identify and drive improvements. - You can work independently but also love being part of a team that collaborates to achieve common goals. Qualifications - Bachelor’s Degree - Accounting, Finance, Economics, Statistics, Business Administration, or Engineering. - 0-2 years of relevant experience, preferably in customer service, data analysis, or financial operations in the natural gas industry. - Strong attention to detail, ability to learn quickly, and basic analytical skills. Requirements - Assist with processing customer orders, including volume and rate analysis. - Support data entry and account-related inquiries from Strategic Customers. - Learn to analyze customer usage trends and provide recommendations. - Coordinate with internal teams (Sales, Pricing, Trading, Risk, Legal, and Billing) to support customer account activities. - Assist in preliminary invoice development and verification of transactions for assigned accounts. - Maintain accurate records and generate basic reports. - Ensure data is entered and maintained accurately in Salesforce and other systems. - Provide basic support such as validating transactions related to Baseload, Swing, Inday, and Turnback orders for Strategic Customers while escalating complex issues. Benefits - Full medical, dental, and vision coverage. - Employer-paid life and disability coverage. - Annual employer contributions of up to 12.5% to your 401k. - Remote work options available based on business needs. - Annual performance incentive is a % of annual benchmark based on position level. - Paid four-week sabbatical every five years. - Opportunities to volunteer in the community. - Education assistance up to $5250 per year.

• Project setup & maintenance: You ensure our projects are entered cleanly into the system, manage project data, and make deadlines your best friend. • Task prioritization: Whether large or small tasks — you assign them skillfully according to urgency and ensure our internal and external partners stay aligned and on track. • Dispatching documents: No document gets lost with you! You ensure proposals and project materials are delivered to our clients' inboxes on time. • Communication: Whether handling client inquiries or coordinating with team leads — you manage communication channels and never lose the thread. • Administrative support: You assist our teams with all organizational needs, maintain client data, and keep project files up to date.

Role Description The Senior Manager, Account-Based Marketing will own the strategy and execution of iBase-t’s ABM program across named enterprise accounts in Aerospace & Defense. This role is directly accountable for program-level pipeline generation, partnering closely with Business Development (BD) and Sales to drive high-ACV opportunities within long, complex sales cycles. This is a hands-on, individual-contributor leadership role requiring a strategist willing to roll up their sleeves and execute directly. Key Responsibilities - ABM Strategy & Objective Setting - Define ABM objectives aligned to overall business growth goals and pipeline targets - Establish minimum fit criteria for accounts to be included in the ABM program (firmographic, technographic, intent-based thresholds) - Set clear resource-to-results expectations across headcount, budget, and tooling to be shared with senior leadership - Own dashboard monitoring, program reviews, and performance insights to drive continuous optimization - Demand (Create Pipeline in Named Accounts) - Own and execute ABM strategy across Tier 1 and Tier 2 named accounts - Identify buying team members and develop account- or segment-specific engagement plans aligned to deal stages and buying journey phase - Activate multi-channel plays (executive engagement, events, digital, content, BD outreach, social, phone) tailored to A&D personas and timed to buying journey phase - Partner with Product Marketing to align messaging to mission-critical manufacturing challenges (compliance, traceability, digital thread) - Map the buying journey and build account-based scoring models that align ABM plays to journey phase - Develop ABM playbooks for Sales and BDs covering personalization, messaging, buyer journey mapping, and outreach sequencing - Partner with cross-functional teams to create or manage creation of program assets (landing pages, emails, content) - Capture (Accelerate Active Opportunities) - Co-own account plans with BD and Sales, aligning marketing plays to deal progression - Design and deploy deal acceleration programs with messaging and plays aligned to the buyer journey for in-flight opportunities - Identify gaps in buying committee coverage and orchestrate targeted multi-channel engagement—including BD outreach—to advance opportunities - Support late-stage differentiation using customer proof, analyst validation, and tailored content - Expand (Drive Growth in Existing Accounts) - Use first- and third-party intent data to identify expansion opportunities within the installed base; partner with Customer Success and Sales to build account plans for these accounts - Build ABM plays for cross-sell and upsell aligned to product adoption and account maturity - Support strategic account penetration (new divisions, programs, geographies) - Pipeline Ownership - Own program-level pipeline target for ABM - Track and report: - Pipeline Influenced - Account engagement progression - Contribution to closed-won revenue - Monitor dashboards regularly and lead program reviews to surface performance insights and drive optimization - Own account targeting, prioritization, and ABM budget allocation using market research and revenue potential modeling, directing Sales and BD on which accounts to pursue, where to focus, and how to engage. - Continuously optimize account selection, coverage, and investment based on pipeline yield - Cross-Functional Alignment - Business Development: Co-develop and execute account plans. Integrate BD outreach into ABM plays as a core channel; align on sequencing, messaging, and target account coverage - Sales: Align ABM programs to active deals and territory strategy - Product Marketing: Ensure vertical relevance and differentiation - Marketing Ops: Ensure attribution, measurement, and reporting integrity Qualifications - 7–10+ years in B2B marketing, with direct ABM ownership in enterprise environments - Proven strategist who can also execute directly; comfortable operating without a large team - Proven ability to drive pipeline in high-ACV, long sales cycle motions - Experience partnering closely with Sales/BD on named account strategy - Strong understanding of buying groups, buying journeys, and multi-threaded deal execution - Hands-on experience with: - Salesforce - HubSpot - Demandbase - WordPress - ABM/intent platforms (e.g., Demandbase, 6sense, Bombora) and data enrichment tools (e.g., ZoomInfo) - Experience in Aerospace & Defense or complex manufacturing preferred

• Managing assigned control accounts and supporting program execution through planning, budgeting, forecasting, and performance analysis. • Developing and maintaining Earned Value Management (EVM) processes, metrics, and reporting across assigned programs. • Tracking and analyzing program performance metrics, including ETC, EAC, CPI, SPI, variance analysis, and corrective action plans. • Maintaining parallel program tracking systems and databases, performing aggregate analysis across multiple data sources to ensure alignment, reporting accuracy, and actionable program insights. • Partnering with subcontractor-led Control Account Managers (CAMs) and external stakeholders to support the collection, validation, integration, and reporting of program performance data, ensuring alignment with contract requirements and EVMS processes. • Supporting the development and maintenance of Integrated Master Schedules (IMS), resource planning, and baseline management activities, including participation in Integrated Baseline Reviews (IBRs), Joint Surveillance Reviews (JSRs), and DCMA compliance audits, as applicable. • Partnering with Program Managers and Engineering teams to identify risks, opportunities, and performance trends, while supporting and maintaining a comprehensive Risk, Issue, and Opportunity (RIO) management process. • Preparing and presenting program status reports, financial analyses, and executive-level briefings. • Cross-collaborating among teams to ensure alignment between program execution and contractual requirements, including coordination across multiple networks, systems, and classification environments when required. • Assisting with proposal efforts, basis of estimate development, and program startup planning activities when needed. • Continuously improving program controls, reporting processes, and operational efficiencies across the organization.