• Managing assigned control accounts and supporting program execution through planning, budgeting, forecasting, and performance analysis. • Developing and maintaining Earned Value Management (EVM) processes, metrics, and reporting across assigned programs. • Tracking and analyzing program performance metrics, including ETC, EAC, CPI, SPI, variance analysis, and corrective action plans. • Maintaining parallel program tracking systems and databases, performing aggregate analysis across multiple data sources to ensure alignment, reporting accuracy, and actionable program insights. • Partnering with subcontractor-led Control Account Managers (CAMs) and external stakeholders to support the collection, validation, integration, and reporting of program performance data, ensuring alignment with contract requirements and EVMS processes. • Supporting the development and maintenance of Integrated Master Schedules (IMS), resource planning, and baseline management activities, including participation in Integrated Baseline Reviews (IBRs), Joint Surveillance Reviews (JSRs), and DCMA compliance audits, as applicable. • Partnering with Program Managers and Engineering teams to identify risks, opportunities, and performance trends, while supporting and maintaining a comprehensive Risk, Issue, and Opportunity (RIO) management process. • Preparing and presenting program status reports, financial analyses, and executive-level briefings. • Cross-collaborating among teams to ensure alignment between program execution and contractual requirements, including coordination across multiple networks, systems, and classification environments when required. • Assisting with proposal efforts, basis of estimate development, and program startup planning activities when needed. • Continuously improving program controls, reporting processes, and operational efficiencies across the organization.

• Drive expansion sales growth as well as account health and strong retention in your dedicated territory book of business. • Conduct tailored account reviews to understand client needs and align our software as the best fit solution to their operations. • You rely heavily on product usage reporting and account behavior to identify areas of both growth and risk in your accounts. • Manage a pipeline of opportunities using a consultative sales approach from initial contact through contract close. • Collaborate closely with Marketing, Product, Support and Customer Success teams to ensure an effective customer journey. • Meet and exceed monthly and quarterly revenue and retention targets and KPIs. • Keep CRM (e.g. HubSpot) updated with accurate opportunity details and client interactions. • Stay up to date on product enhancements, industry trends, and competitor activity.

• Serve as the central hub for partnership communications, ensuring timely follow-up with creators, athletes, experts, agencies, and brand partners • Coordinate campaign timelines, distribute creative briefs, collect deliverables, and manage approval workflows • Manage partnership contracts, signature collection, document organization, and record keeping • Maintain accurate partnership databases, trackers, CRM systems, and reporting dashboards • Track campaign performance, partnership activity, and operational KPIs to support leadership reporting • Organize partnership assets, communication history, documentation, and campaign records to ensure information is always current and accessible • Identify opportunities to improve systems, workflows, and operational processes as the partnerships program continues to scale

• Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data. • BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership. • Performance Analysis & Reporting: Monitor and analyze disputes and chargebacks data (KPIs, metrics, aging case volumes, provisional credit timelines) to identify trends and areas for improvement. • Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions to enhance operational efficiency, case routing workflows, and cardholder resolution outcomes. • Quality Assurance & Compliance: Define what great looks like and collaborate with QA, Compliance, and Complaints teams to ensure adherence to Reg E, Reg Z, network rules, and regulatory requirements governing disputes processing. • Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our disputes case management, routing infrastructure, and CRM systems to improve agent efficiency and case resolution effectiveness. • Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing disputes and chargebacks culture. • Escalation Management: Resolve complex cardholder disputes and high-risk chargeback cases during moments of truth. • Client Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, dispute resolution data, and operationally-driven efficiencies. • Change Management: Central role to new program launches, disputes procedures