• Serve as the primary liaison between business stakeholders and the IT/Development teams, focusing specifically on eCommerce capabilities, NetSuite integrations, and cross-border operations. • Conduct in-depth analysis of current business processes, identifying gaps and opportunities for improvement. • Elicit, document, and manage functional and non-functional requirements for new features, system enhancements, major international deployments, and financial process improvements across multiple sales channels. • Develop user stories, process flows, wireframes, and acceptance criteria in collaboration with stakeholders.

• Be a subject matter expert for best practices in CRM data management. • Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution. • Support the Enterprise Systems Manager in leading projects and critical initiatives. • Be a thought partner with business stakeholders and recommend solutions. • Maximize the use and implementation of existing systems before seeking new ones. • Assist with Business Continuity Planning • Assist in assessing risk and managing the cost of systems across the entire software stack. • Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes. • Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties. • Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time. • Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs. • Document and diagram key system configurations; support key business stakeholders in their process documentation efforts • May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards. • Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools.

• Responsible for documenting existing operations and practices • Analyzing operations and practices against documented best practices and developing a plan of action and milestones to evolve to the best practices • Acts as a member of a team responsible for providing technical guidance concerning the business implications of the application of various systems

• Support the development, maintenance and support of integrations between systems, APIs, services and automations. • Perform integration tests and validations together with the team, ensuring solutions function correctly. • Assist in the analysis, investigation and resolution of incidents related to integrations, always under the guidance of more experienced professionals. • Contribute to technical documentation for integrations and support continuous improvement initiatives for processes. • Participate in meetings to understand requirements, gather specifications and design new solutions. • Assist in implementing integrations using REST APIs, JSON and HTTP. • Collaborate on code versioning using Git and support the consumption and validation of APIs using tools such as Postman. • Work in a collaborative environment with close contact between technology and business areas, building practical knowledge in integration architecture and process automation.