ActBlue

• Manage and develop a cohort of staff within the Account Operations team, ensuring team goals are met across assigned work streams • Lead team members through complex judgment calls and time-sensitive issues with internal and external stakeholders • Provide direct reports with specific, actionable, and differentiated feedback through regular 1-on-1 meetings • Develop your team through professional development recommendations and stretch projects • Assist with hiring, training, and onboarding current and new staff when needed • Delegate effectively and provide clear expectations for success, staying engaged in the process • Lead the planning, execution, and monitoring of long-term projects, ensuring adherence to project timelines, objectives, and budget constraints • Collaborate with cross-functional stakeholders to define project scope, goals, and deliverables • Develop comprehensive project plans, including schedules, resource allocation, and risk management strategies • Monitor project progress, identify potential risks or issues, and implement corrective actions as needed • Prepare and deliver regular project status reports to stakeholders, providing updates on key milestones and risks • Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices • Lead efforts to recover funds from campaigns and organizations that incur negative balances due to contribution refunds • Serve as a trusted resource and escalation point for complex Account Operations issues across the organization • Contribute to shared Account Operations team workflows, including monitoring and fielding support requests • Act as a resource within ActBlue to resolve Account Operations requests from across departments • Closely collaborate with other Account Operations sub-teams to ensure consistent workflows and shared understanding • Other projects and tasks as assigned

• Be a subject matter expert for best practices in CRM data management. • Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution. • Support the Enterprise Systems Manager in leading projects and critical initiatives. • Be a thought partner with business stakeholders and recommend solutions. • Maximize the use and implementation of existing systems before seeking new ones. • Assist with Business Continuity Planning • Assist in assessing risk and managing the cost of systems across the entire software stack. • Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes. • Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties. • Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time. • Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs. • Document and diagram key system configurations; support key business stakeholders in their process documentation efforts • May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards. • Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools.

• Own ActBlue's comprehensive internal communications strategy — defining KPIs, goals, benchmarks, and success metrics for the function, and driving accountability against them • Lead both strategic direction and hands-on production, setting the framework for organizational communications while personally executing high-impact content including executive messages, all-staff meeting materials, and the internal newsletter • Own production and strategic direction of ActBlue's internal newsletter, including content strategy, editorial calendar, and channel standards that engage, inform, and inspire staff while advancing organizational objectives • Define and maintain standards for all internal communication channels (Slack, email, Confluence), including editorial calendars, style guidelines, and quality benchmarks • Lead content development and set the strategic direction for quarterly virtual All-Staff Meetings (200+ attendees), independently translating organizational objectives into compelling programming that drives employee engagement • Partner closely with People & Culture to support change management communications and employee experience goals, ensuring organizational changes are communicated effectively across the workforce • Own 25% of content creation for annual in-person All-Staff Retreats, producing programming that strengthens organizational culture and connection across the distributed workforce • Prepare and counsel Executive Leadership Team members directly for internal communications events and high-stakes situations, providing strategic guidance and proactively identifying issues before they escalate • Serve as the top-level escalation point and subject matter expert on internal communications for all staff, managers, and leaders — and as a key thought partner for senior leaders and the executive team • Champion diversity, equity, and inclusion in all communications, working closely with DEI leadership to ensure inclusive messaging, authentic representation of lived experiences, and accessibility considerations for remote and distributed staff across all demographics • Receive advance, confidential briefings on contemplated organizational changes, restructurings, and workforce actions prior to union notice, including the underlying business rationale and labor strategy, in order to develop communications sequencing that protects bargaining leverage and legal notice timelines • Define and drive communication effectiveness metrics, using data to continuously refine strategy and demonstrate the impact of the internal communications function to leadership

Role Description As a Senior Software Engineer II on the AAA (Authentication, Authorization, and Access) team, you will be a senior technical contributor on one of ActBlue's most critical teams spanning Product Engineering and Platform. AAA secures the front door for everyone who powers progressive fundraising — we make sure the right people get in, the wrong ones don't, and the ecosystem never has to choose between moving fast and staying safe. You'll own implementation and architecture decisions across identity, authentication, authorization, and access — work that every other product at ActBlue depends on. You'll work full-stack across our Ruby and TypeScript codebases to establish technical foundations that enable secure, scalable, and reliable access for donors, campaigns, organizations, and ActBlue employees. You will work in concert with product, data, platform, ops, and security teams to identify and execute high-impact improvements that unlock new product opportunities and ensure the reliability, predictability, and scalability of our platform. Our engineering and product organization is made up of empathetic and passionate people, organized into cross-functional teams that operate independently in alignment with broader organizational goals. What You Will Do - Lead the technical execution of large, cross-team initiatives — including unifying login across ActBlue products and shifting to role-based, least-privilege access controls at scale. - Work with your team to architect, refactor, and improve identity and access systems serving donors, campaigns, organizations, and internal users. - Partner with designers and product managers to shape the team's roadmap, anticipating stakeholder information needs and proactively raising potential competing product interests. - Serve as a go-to resource for engineers across teams on architectural decisions, system design, and best practices — particularly in security, identity, and access control. - Develop and champion best practices and design patterns to improve the maintainability and security posture of the platform. - Demonstrate technical leadership through documentation, effective testing and monitoring, and clear, audience-oriented communication. - Proactively share your knowledge and expertise with your teammates, fostering a culture of feedback and professional growth. - Create spaces for individuals to be engaged, valued, and heard, setting cultural expectations around inclusivity within the team. - Keep growing your craft. Seek out and act on feedback, learn from engineers across the org, and deepen your expertise. Qualifications - 5-8+ years of relevant professional experience, with a track record of leading complex technical initiatives from conception through delivery. - Experience designing simple, maintainable solutions to complex problems using well-accepted design patterns. - A strong understanding of performance, scalability, and security best practices. - Experience serving as a technical consultant and trusted resource for engineers seeking guidance on architecture, system design, and complex debugging. - Ability to communicate effectively with non-technical stakeholders. - A track record of working closely with product and design to iterate on and refine requirements. - A growth mindset and real curiosity. - Comfort with or curiosity about AI coding assistants as productivity tools in an engineering workflow. - An inclusive, generous working style. - Core toolkit: working familiarity with Ruby and TypeScript. Requirements - You'll also work across Ruby on Rails, React, PostgreSQL, GraphQL, Git/GitHub, and Docker. Benefits - Flexible work schedules and an unlimited time-off policy. - Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families. - Fully-paid health reimbursement arrangement to use for out of pocket expenses. - Fully-paid short- and long-term disability. - Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option. - Dependent and health care flexible spending account options. - Employee Assistance Program (EAP) benefits for employees. - Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions. - A minimum of three months paid medical, family and parental leave. - Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees. - Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times.

• Lead a team of software engineers working on ActBlue’s unified authentication and authorization framework to enable seamless login and navigation across our suite of products, ensure best-in-class security, protect donor and entity trust, grow our express universe, and modernize our tech stack. • Support the professional development of your direct reports with supportive and constructive feedback, goal-setting, regular check-ins, and performance reviews. • Work with engineers, product managers, and UX leads to formulate roadmaps that align with our strategic organizational goals. Collaborate on an ongoing basis to achieve them. • Build and maintain strong relationships with cross-functional stakeholders (internal operational teams, security and platform engineering, CX, Sales, etc.) to ensure alignment on product direction, gather domain expertise, and communicate progress and risks effectively. • Ensure your team delivers on their roadmap and achieves the target strategic outcomes of their work in a high-stakes, regulated environment where precision and reliability are critical. • Enable your team to learn fast while consistently delivering value by prioritizing frequent delivery of small iterations of work. • Drive essential communication between teams to ensure timely, high-quality results that further organizational goals. Resolve blockers and proactively escalate concerns. • Consistently provide your team with the context and resources they need to achieve their goals. • Collaborate with the rest of the engineering department's leadership to cultivate a work environment where everyone can thrive. • Facilitate technical decision-making with an emphasis on security, maintainability, scalability, and performance, ensuring that complex workflows align with best practices, software development methodologies, and coding standards. • Oversee the end-to-end software development process while championing a user-centric approach to iterating and improving on product features. • Promote strong and transparent communication channels both internally and with cross-functional stakeholders across the organization.

• Configure and customize financial systems such as ERP/General Ledger, Financial Reporting, Travel, and Reimbursement, to align with business and regulatory requirements, processes, and changes. Develop and maintain custom fields, forms, workflows, and records to enhance system functionality. • Act as a subject matter expert to departments and leaders across ActBlue on the configuration, customization, data, and reporting functionality within our ERP system. • Provide ERP support to users within the organization by troubleshooting issues, resolving problems, and offering guidance on system usage. Conduct training sessions for new and existing users to ensure optimal utilization of NetSuite features. • Continually build out automation of manual processes, as well as NetSuite General Ledger and NetSuite Planning and Budgeting (NSPB) reporting. • Support new integrations and system implementations related to ERP. • Monitor interfaces with the payment processing (Stripe), travel platform (Navan), payroll system (Rippling), expense management (Expensify), corporate cards (American Express), corporate transportation (UBER/Lyft) and Amalgamated Bank. Ensure the integrity of interfaces and troubleshoot to resolve any issues. • Ensure all updates and transitions to new releases are implemented without interruption to the production environment. • Communicate effectively with internal and external stakeholders to provide updates, gather feedback, and address concerns. • Support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Title: Desktop Support Associate II Location: Boston, Massachusetts, United States Job Description: WHO WE ARE ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. THE OPPORTUNITY ActBlue is a nonprofit that builds technology and infrastructure for Democratic campaigns, progressive organizations, and nonprofits. We empower small-dollar donors and help them make their voices heard — and behind the scenes, our IT team plays a critical role in keeping our people and systems running at their best. We’re committed to building an inclusive, remote-first culture where every team member can do their best work. The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support with hands-on ownership of IT processes, SaaS administration, and project execution. You’ll work closely with Security, HR, and other teams to deliver a reliable, secure, and seamless technology experience for every ActBlue employee. This role reports to the Sr. IT Manager and is part of the Desktop Support team responsible for supporting 300+ staff members. In this position, you’ll partner closely with our Systems Administration team and collaborate cross-departmentally to deliver solutions that support the broader goals of the organization. To thrive in this role, you’ll need to be a fast learner who works well both asynchronously and collaboratively in a remote-first environment. WHAT YOU WILL DO - Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff - Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work - Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce - Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom - Support identity and access management workflows, including provisioning, SSO configurations, and access reviews - Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team - Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed - Participate in and contribute to IT application rollouts and cross-functional technology projects - Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency - Maintain accurate, high-quality technical documentation for processes, systems, and projects - Contribute to the IT knowledge base to support team scalability and end-user self-service - Support in-office IT operations including conference room AV, badge systems, and hardware inventory - Support wired and wireless networking troubleshooting in the physical office - Provide end-user training on tools and processes to promote technology fluency across the organization WHAT YOU BRING - 3+ years of relevant IT or desktop support experience - Demonstrated experience developing, documenting, and maintaining IT processes and procedures - Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom - Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone, iPad) in a managed enterprise setting - Familiarity with endpoint security tooling, MDM platforms, and SSO/identity provider integrations - Experience supporting meeting room and conferencing technology (Zoom Rooms, telephony, AV equipment) - Comfort with scripting, automation tools, or low-code platforms to streamline IT workflows is a plus - Project management experience, including cross-functional technical projects - Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences - Collaborative, people-first approach to support — patient, thorough, and solutions-oriented - Willingness to work across U.S. time zones and support our Boston-area office onsite at least two times per week - Able to lift 25 pounds WORK & BENEFITS SNAPSHOT This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions. Registered States*: Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C. While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements. Work Schedule: This role requires availability during established, regular business hours (Mon-Fri) and is expected to be a part of an on-call rotation which will result in working nontraditional hours as needed. Work Environment: ActBlue’s headquarters are located in the Financial District of Downtown Crossing in Boston, MA. If hired for this role, you may have the option to onboard and begin working remotely from your home prior to working in-office. Salary Range Details: $65,658 - $81,543 - $97,428 ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity. Benefits: - Flexible work schedules and an unlimited time-off policy - Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability - Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option - Dependent and health care flexible spending account options - Employee Assistance Program (EAP) benefits for employees - Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions - A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included) - Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees - Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times ActBlue is unable to sponsor work visas at this time. UNION INFORMATION The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees. BACKGROUND CHECKS As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent. INCLUSION STATEMENT FROM ACTBLUE ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission. If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com. ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.

• Directly manage a group of product managers responsible for closely-related areas of the ActBlue Downballot offering and Trust initiatives, including creating and implementing the strategy for the team, in alignment with the Product Department’s initiatives. • Collaborate with the Director of Product and equivalent partners in engineering and operations leadership on organizational design, recruiting and onboarding new hires. • Serve as the points of contact and escalation for cross-platform initiatives and help manage key stakeholder relationships across senior leadership and across multiple departments. • Ensure the continued growth and career development of the product managers on your team. • Offer strategic thought leadership on Downballot products to product department leaders in identifying, articulating, and socializing product vision and strategy, and connecting the dots between the product work of multiple teams to help downballot candidates win elections. • Mobilize your team to execute swiftly and embrace iterative development. • Define meaningful product KPIs and evaluate the effectiveness of your initiatives through product instrumentation, data analysis, and user research. Drive strategic roadmap investments to improve those KPIs over time. • Write clear and concise product requirements focused on framing the user need, context, constraints, opportunities, and goals – and effectively communicate them to senior leaders, designers, data scientists, and developers for all cross-product platform work. • Proactively identify and resolve roadblocks and technical dependencies within your team’s roadmap, and work cross-functionally to manage trade-offs, balance organization and customer needs with technical and resource constraints, and ensure the right product ships at the right time. • Build and foster a strong product culture around testing and learning in order to iterate quickly, mitigate risk, and get to the right product.

• Architect and lead database modernization efforts, optimizing large-scale systems for efficiency and reliability while safeguarding sensitive donor information through advanced data management and retention strategies. • Lead the design and implementation of scalable data solutions and robust APIs, ensuring seamless data integration, high availability, and alignment with business goals for peak performance during critical fundraising moments. • Lead the technical execution of large, cross-team initiatives, working with multiple engineers to design and implement solutions that balance high-impact opportunities with effort, scope, and technical tradeoffs. • Break down initiative-level work across multiple epics and contribute technical expertise to shape the team's roadmap prioritization. • Proactively tackle database performance, refining schemas and enhancing data retrieval processes while creating strategic integrations for vendor APIs for improved system interconnectivity. • Serve as a technical consultant and go-to resource for engineers across teams on complex architectural decisions, system design, and best practices — particularly around extensibility, integrations, and data exchange. • Advocate for comprehensive monitoring systems and software quality standards, implementing best practices that anticipate and accommodate future scalability and maintenance needs. • Recognize the importance of addressing tech debt head-on. Your proactive approach will ensure our systems remain agile and adaptable, setting us up for future success. • Demonstrate technical leadership through writing documentation, establishing effective testing and monitoring, and fostering clear and audience-oriented communication. • Coach and mentor engineers on your team, creating professional development opportunities and partnering with engineering managers to find sponsorship and growth opportunities for your colleagues. • Model effective feedback in code reviews, explaining the "why" in a way that's easily understood, and create spaces for individuals to be engaged, valued, and heard.

• Conceptualize and create design solutions that bring clarity, cohesion, and visual impact across product experiences — from early exploration through detailed execution. • Partner with UX research and data teams to ground design decisions in user behaviors, needs, and motivations. • Translate concepts into cohesive, user-centered designs, balancing speed with craft and structure with storytelling. • Contribute to information architecture and influence best practices that raise the standard of design across the team. • Participate actively in team crits, providing constructive feedback and fostering a strong design culture. • May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards. • Actively build and apply AI fluency in your design practice, contributing to shared workflows and helping teammates explore how AI can support faster, more consistent design outcomes. • Collaborate closely with product, engineering, and internal teams to translate creative direction into practical, user-centered solutions. • Communicate design intent effectively through visuals, prototypes, and storytelling that align teams and stakeholders. • Lead through influence — fostering alignment, elevating work quality, and helping peers think through design challenges with clarity. • Work with cross-functional partners to define timelines, trade-offs, and constraints throughout the design process. • Contribute to component specs, token definitions, and library maintenance in collaboration with the UX team, ensuring accuracy and consistency across the system. • Identify gaps and opportunities within the system, helping define patterns that support product growth and scalability. • Partner with front-end engineers to ensure specs translate cleanly into production and the token pipeline stays reliable. • Support documentation and guidelines that enable adoption across design and development, including versioning and deprecation as the system evolves. • Develop fluency with AI-powered design tools, applying them to generate and validate on-system designs using the design system as a reliable foundation.