Director of Integrated Omnichannel Media Operations
Location
Pennsylvania + 1 moreAll locations: Pennsylvania | Washington
Posted
138 days ago
Salary
0
Seniority
Lead
Job Description
Director of Integrated Omnichannel Media Operations
M3 USA
• Oversee end-to-end planning and delivery of all omnichannel campaigns, including email, programmatic, social, native, in-platform media, and custom solutions • Own campaign stage transitions: pre-launch setup, trafficking, QA, in-flight pacing and optimization, and wrap-up • Maintain real-time visibility into flighting calendars, pacing vs. goals, QA logs, risk logs, and all active campaign statuses • Ensure all campaigns adhere to internal SOPs, SLAs, QA processes, and escalation paths • Ensure clear communication of campaign progress, blockers, and performance insights, working closely with analytics and project management • Serve as a key point of contact, escalation and troubleshooting with the clients, ensuring top-notch service, feedback loop and strong long-term partnership • Lead and mentor a multidisciplinary team across operations, PM, and analytics on each assignment • Partner with PMs on contract oversight, billing timelines, deliverable commitments, and regulatory cycles • Maintain and optimize all systems essential to omnichannel execution, including: Campaign trafficking and QA tools, Client procurement platforms, Project management systems (Jira, Confluence, SharePoint)
Job Requirements
- 7–10+ years in media operations, digital campaign delivery, or ad operations
- Strong familiarity with revenue recognition, invoicing, and financial reconciliation
- Deep experience with omnichannel media execution—endemic, email, programmatic, social, native
- Strong project management skills
- Ability to coordinate cross-functional teams with clarity and authority
- Excellent communication, escalation, and stakeholder-management skills
- Familiarity with healthcare, pharma, or regulated industries preferred
Benefits
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
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