Altisource

• Manage county recording operations for deeds, mortgages, releases, assignments, and related settlement documents. • Ensure timely and accurate submission of recording packages in compliance with state and county requirements. • Monitor recording exceptions, rejects, and curative actions to ensure prompt resolution. • Establish controls and quality review processes to minimize recording defects and turnaround delays. • Oversee daily escrow funding and disbursement activities for purchase, refinance, REO, and foreclosure transactions. • Ensure all funding conditions are satisfied prior to release of funds. • Supervise wire processing, check issuance, and settlement balancing activities. • Lead escrow accounting functions including reconciliation of trust accounts, escrow accounts, and operating accounts. • Review and approve daily, weekly, and monthly reconciliations. • Investigate and resolve reconciliation variances, stale-dated items, outstanding checks, and ledger discrepancies. • Manage and mentor teams across recording, funding, disbursement, and accounting functions. • Ensure adherence to CFPB regulations, RESPA guidelines, escrow regulations, and company policies.

• Develop and execute a national business development strategy to expand Granite’s construction lending and SBA portfolio • Prospect and acquire new clients across SBA lenders, CDCs, banks, credit unions, and private lenders • Leverage existing relationships to generate immediate pipeline and accelerate revenue growth • Identify cross-selling opportunities across Altisource service lines to increase wallet share • Identify and pursue high-value opportunities with developers, builders, real estate investors, and lending institutions nationwide • Analyze market trends, SBA program updates, and competitor positioning to influence sales strategy • Position Granite as a trusted risk management partner for SBA construction and renovation financing • Build and maintain strong executive-level relationships with key stakeholders • Serve as a strategic advisor to clients on construction lending risk, compliance, and operational efficiency • Partner with internal client relationship and operations teams to ensure seamless onboarding and delivery • Evaluate potential deals through financial analysis, project feasibility, and risk assessment • Ensure alignment between client needs and Granite’s risk mitigation capabilities • Develop compelling, data-driven presentations and proposals for prospective clients • Maintain accurate pipeline reporting, forecasting, and KPI tracking in CRM systems • Track performance against revenue targets and strategic growth initiatives • Partner with operations, underwriting, and risk teams to deliver consistent, high-quality service • Collaborate with marketing to refine value propositions and go-to-market strategies • Support product development feedback loops based on client and market insights

• Review inspection results and ensures compliance with draw requests • Responsible for identifying, capturing, and managing system defects • Update proprietary construction management software with current status, outstanding support documentation and customer service notes • Perform analysis on proposed construction projects and review Contractor qualifications • Communicate professionally and effectively with internal and external clients

• Document all process, workflow and system gaps and implement fixes • Work with compliance/risk to address open issues and formalize follow-up and sign off process • Implement and manage in house REO settlement operation initiatives • Implement and maintain strategies which will help the company manage a high volume of production without errors • Manage productivity requirements and implement strategies to improve production • Focus on the needs and expectations of internal and external customers • Manage customer expectations and improve performance by working through process and product deficiencies • Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function • Manage quality performance and turn-around-times for each settlement vendor • Continually provide feedback to vendors to develop strong strategic relationships • Assist in the clarification or resolution of issues as they arise between vendors and operating personnel • Act as the subject matter expert and communication bridge between staff members and vendors as needed • Monitor daily production reports and proactively manage files as they approach SLA • Using the results of the quality control process, initiate and execute training plans for continual improvement of all settlement activities • Assist in the development and implementation of internal settlement activities • Create comprehensive training material to achieve 100% compliance with all state regulations for REO settlement activities • Design Process, workflow, and system requirements for all REO settlement related activities • Optimize and implement process and technology plans to deliver excellence in the settlement function

• Develop and execute targeted sales strategies to drive adoption of credit, fulfillment, and secondary market solutions • Identify, engage, and expand relationships with mortgage lenders, brokerages, and institutional investors • Lead the end-to-end sales cycle, including prospecting, qualification, proposal development, negotiation, and closing • Partner cross-functionally with marketing, product, and operations teams to tailor client solutions and value propositions • Build and maintain a robust sales pipeline using CRM tools (e.g., Salesforce, HubSpot) • Represent Lenders One at industry events, conferences, and client meetings to enhance brand visibility and generate new business • Stay current on market trends, regulatory developments, and competitive dynamics impacting origination and secondary markets • Analyze pipeline performance, sales data, and market conditions to identify growth opportunities and optimize strategy • Coach and mentor sales team members to achieve individual and team revenue goals • Drive consultative, value-based selling aligned to client business objectives and operational efficiencies

• Provide excellent customer-centric service in line with company standards through inbound and outbound calls • Analyze incoming electronic and telephonic information and credit/employment verification requests • Manage incoming supplement requests as well as pending requests • Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively • Ability to use discretion when processing sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information • Provide timely and accurate information to incoming customer calls/electronic requests • Process supplements on a timely basis • Meeting departmental goals on production, turn-time and quality while maintaining a volume of processing credit supplement request in a call center environment • Investigate all available sources of credit and financial information • Provide credit information and references for customers, loan officers, or other agencies as requested • Use existing procedures to solve straightforward problems without the consistent need to exercise discretion • Review and interpret credit reports and data contained within • Adhere strictly to training manual and procedures, following all workflows and documents • Answer incoming phone calls within 3 rings • Adhere to and maintain compliance with all Federal and State regulations and policies and procedures • Maintain a deep understanding of credit products, services and policies to ensure accurate and consistent communication to the customer

• Communicate effectively with external stakeholders like borrowers, selling agent, lenders, and attorneys • Call and objection handling skills for both inbound and outbound calls • Reviewing and clearing all pre-closing requirements in order to obtain clear to close • Schedule closings with buyers & lenders • Track closing deadlines and ensure timely completion • Reviewing Title commitment and preparation of closing packages • Reviewing tax statement and should understand how to prorate the taxes • Reviewing HOA and lien payoffs • Disbursements and funding knowledge • Contribute to maintaining positive customer experience throughout the closing process

• Build and execute a ground-up strategy to establish Premium Title Services as a leading provider in the refinance space • Leverage existing Altisource partnerships to identify and pursue high-value refinance opportunities • Conduct extensive prospecting, cold calling, and relationship building activities • Deliver consultative, value-led sales presentations • Develop and implement effective sales cadences and follow-up strategies • Attend industry events and networking opportunities • Collaborate with internal Altisource teams • Partner with Marketing to develop compelling sales materials • Follow and adhere to RESPA guidelines

• Manage the REO property preservation process for reverse mortgages, following all company procedures and legal guidelines. • Coordinate and oversee timely completion of property inspections to identify any safety hazards or maintenance needs. • Secure vacant properties to prevent unauthorized access and vandalism. • Oversee property clean-out and debris removal. • Manage lawn maintenance, including grass cutting and landscaping, to maintain curb appeal and prevent code violations. • Coordinate winterization services to protect vacant properties from weather damage during cold seasons. • Ensure completion of other life safety and preservation measures as needed (e.g., board-up services, plumbing shut-off). • Track and document all preservation activities for each property. • Collaborate with asset managers other departments to ensure a smooth transition when properties are ready for listing and sale. • Maintain accurate and complete records for all REO properties under your purview.

• Oversee development and implementation of analytics frameworks for workforce data. • Quantify and forecast trends in employee engagement and talent management metrics. • Partner with cross-functional teams for actionable data insights. • Lead HR analysts and collaborate with leadership on employee experience and performance initiatives. • Drive change management for organizational transformation initiatives.