Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities. This is your chance to be a pivotal force for SMBs across the UK-guiding entrepreneurs and independent business owners to a path of stability, growth and scale. You'll join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you're energised by the power of small business and excited to shape the future of how we serve them, we'd love to have you with us. You will thrive in this role if you love thinking on your feet, refining talk tracks/playbooks, a strong history of story telling/post-mortem write ups and love having the hard conversations that leave customers saying "if it wasn't for you, I wouldn't be here today." You Will - Be responsible for retaining a multi-million pound client base - Understand SMB customer needs across all verticals - Deploy retention strategies to mitigate churn and increase contract adoption - Strategically address customer concerns and competitive threats - Help evolve our retention motion through insights on product, operational, and competitive gaps - Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies You Have - 3+ years of experience in Account Management, Customer Success, Sales, or a related client-facing role with direct ownership of retention outcomes - Proven success building trusted relationships with SMB and Mid-Market customers across multiple verticals - Demonstrated ability to reduce churn and retain at-risk accounts through proactive account planning and value-led conversations - Experience identifying and closing both retention and growth opportunities within an existing book of business - Strong track record managing a high-volume portfolio, balancing urgent inbound issues with proactive outreach - Comfortable working with challenging seller relationships and resolving escalations, high-stakes conversations and finding strong revenue outcomes - Strong negotiation skills plus solid financial/commercial acumen; able to translate value into business impact - Exceptional communication and internal advocacy skills; able to influence cross-functional teams and represent customer needs effectively - Strong organisational and analytical skills, using customer insights to prioritize actions and improve retention processes We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Role Description OA/ESO team is seeking a Business Relationship Manager. The resource will serve as a Business Analyst / Business Relationship Manager (BRM) supporting business and technology initiatives across multiple teams and stakeholders. This role will focus on: - Requirements gathering - Business process analysis - Workflow documentation - Cross-functional communication to ensure alignment between business objectives and IT solutions The resource will work closely with business units, external partners, and internal ESO IT teams to understand operational needs, identify process gaps, and translate business requirements into clear, actionable technical documentation. The role requires strong collaboration skills and the ability to support initiatives throughout the full Software Development Life Cycle (SDLC). Responsibilities - Gather, analyze, and document business and functional requirements - Evaluate existing business processes and workflows to identify improvement opportunities - Translate business needs into detailed technical requirements and user stories - Facilitate communication and collaboration between business stakeholders, external teams, and internal IT groups - Serve as a Business Relationship Manager (BRM) to maintain alignment, clarify expectations, and support issue resolution across teams - Support Agile project delivery activities, including backlog refinement, sprint planning, and requirements traceability - Perform light project coordination activities, including: - Tracking project progress and deliverables - Supporting status reporting - Coordinating meetings, workshops, and work sessions - Escalating risks, blockers, or scope concerns as needed - Assist with testing and validation activities by: - Reviewing and validating requirements - Executing test scenarios - Confirming delivered solutions meet business expectations and objectives - Support development and maintenance of project and operational documentation Technical & Methodology Expertise The resource should possess hands-on experience with: - Azure DevOps - Agile delivery methodologies - Software Development Life Cycle practices - Backlog management and user story refinement - Sprint planning and Agile ceremonies - Requirements traceability and workflow tracking - Process mapping and documentation techniques The resource should be comfortable working in cross-functional technical environments and supporting collaboration between business and IT stakeholders. Qualifications - Bachelor's degree in Business, Information Technology, Computer Science, or related field, or equivalent professional experience - 3+ years of experience as a Business Analyst, BRM, Project Coordinator, or similar role - Experience gathering and documenting business and technical requirements - Strong verbal and written communication skills - Experience supporting Agile teams and SDLC processes - Hands-on experience using Azure DevOps or similar work management tools - Ability to manage multiple priorities and stakeholders in a fast-paced environment - Strong analytical, organizational, and problem-solving skills Required/Desired Skills - Experience as a BA, BRM, Project Coordinator, or similar role: Required (3 Years) - Experience gathering and documenting business and technical requirements: Required (0) - Experience supporting Agile teams and SDLC processes: Required (0) - Hands-on experience using Azure DevOps or similar work management tools: Required (0) - Familiarity with testing coordination and UAT support: Required (0) Questions - Vendor rate is $$, do you accept? - Full-time position at 37.5 hours per week - is this understood?

• Account Management: Manage active customers in Meat & Prepared Foods industries, ensuring high levels of satisfaction and retention; • Relationship Building: Establish and develop strong relationships with key decision-makers at major customers and prospects. • Sales Coordination: Lead and coordinate sales projects and opportunities in collaboration with Technical and Marketing teams. • Negotiating contracts and commercial agreements using in depth product, pricing, industry, and competitive knowledge. • Innovation Leadership: Act as the customer focal point for new solutions and innovation projects, driving value creation. • Strategic Alignment: Implement industry strategies for the region. • Market Development: Identify new prospects and opportunities in Brazil, ensuring maximum and efficient market coverage. • Growth Delivery: Contribute to the growth and penetration of biosolutions, meeting annual sales targets. • Financial Accountability: Analyze financial results against targets, develop action plans, sales estimates and deliver on overall annual sales budget.

Role Description As a Growth Account Manager, you'll own the commercial growth of an existing portfolio of customers across the DACH market. You'll work closely with Customer Success Managers to: - Identify expansion opportunities - Lead commercial conversations - Renew contracts - Help customers adopt additional products, features, and services that create measurable business value This is not a reactive account management role. You'll proactively analyze customer data, identify buying signals, create structured engagement plans, and build a scalable account growth motion that helps both your customers and Mobilexpense succeed. You'll also play an important role in defining how Account Management evolves as we continue to scale our commercial organization. What You'll Do - Drive Expansion Revenue - Own expansion ARR growth across your customer portfolio - Identify upsell, cross-sell, and expansion opportunities - Lead commercial conversations from opportunity through negotiation and close - Consistently achieve expansion revenue targets - Develop account growth strategies for your assigned customers - (Co-)Manage customer escalations - Partner With Customer Success - Work closely with Customer Success Managers to identify commercial opportunities - Participate in regular account reviews and success planning - Translate customer success into commercial growth opportunities - Ensure a seamless customer experience throughout the expansion journey - Build a Proactive Growth Motion - Analyse customer usage, CRM insights, and commercial data to uncover new opportunities - Conduct regular business reviews and strategic check-ins with customers - Develop structured touchpoint plans together with Customer Success - Create scalable playbooks for customer engagement and expansion - Shape the Future of Account Management - Help define best practices for customer growth - Improve processes, reporting, and account planning - Share customer insights with Product, Marketing, and Sales - Contribute to building a high-performing commercial organization Qualifications - 4+ years of experience in Commercial Account Management or Customer Success B2B SaaS roles - Experience managing commercial customer relationships and escalations - Proven track record of growing existing accounts through upsell or cross-sell - Strong consultative communication and negotiation skills - Experience in identifying upsell opportunities based on CRM data and customer insights - Native German speaker with professional English proficiency - Analytical mindset and confidence using AI and technology to improve productivity Nice to Have - Experience working closely with Customer Success teams - Additional SaaS or subscription business experience - Experience using HubSpot or similar CRM platforms - Background in HR Tech, FinTech, Expense Management, ERP, or related software Benefits - Build a new function and help shape how Account Management operates within a growing European SaaS company - High ownership: freedom to develop your own account strategies and identify opportunities - Make a visible impact on customer growth, revenue expansion, and long-term company success - Work across the business with Customer Success, Product, Marketing, Sales, and Leadership - Grow with Mobilexpense as it continues to scale - Competitive salary and performance-based bonus partially focused on expansion ARR growth