Admission Specialist

GeneralGeneralPart TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

2 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Admission Specialist

Movable Ink

• Serve as the primary point of contact for prospective families, providing expert guidance on enrollment requirements, tuition, financial aid, and program offerings. • Manage the full admissions process, from inquiry to enrollment, ensuring a seamless and positive experience for families. • Review and verify required enrollment documents, including proof of residency and transcripts, in compliance with school and state regulations. • Collaborate with the Educational Concierge team to support families in selecting the best academic pathway for their child. • Maintain accurate records of all admissions interactions in the student information system (SIS) and CRM platform. • Conduct virtual open house sessions and information meetings to engage and inform prospective families. • Work closely with marketing and recruitment teams to align messaging and ensure consistency in the admissions process. • Stay up to date on state-specific education savings account (ESA) programs and financial aid opportunities to assist families effectively. • Passion for education and a commitment to helping families find the best learning opportunities for their children. • Ability to work independently in a remote setting while collaborating effectively with a team. • Assist with managing customer service tickets in the CRM platform, providing timely responses and resolutions to family inquiries, technical issues, and general concerns. • Monitor and prioritize incoming tickets, ensuring that all inquiries are addressed promptly and professionally, with a focus on maintaining a positive customer experience. • Work closely with the customer service team to escalate complex issues and collaborate on problem resolution. • Ensure customer service interactions are logged accurately in the CRM, tracking communication and follow-up needs. • Keep detailed, updated notes on family interactions and inquiries in the CRM to maintain clear and consistent communication and to support decision-making throughout the admissions process. • Provide ongoing nurture and support to prospective families, maintaining regular, thoughtful communication until a final enrollment decision is made. • Track and report on key metrics related to the admissions process, including response times, conversion rates, and family engagement, to ensure continuous improvement and effective follow-up strategies. • Analyze data and trends to identify areas for improvement in the admissions and customer service process, helping to optimize the overall family experience. • Ensure all prospect and family data is entered accurately and updated regularly in the CRM to support reporting and follow-up efforts. • Other duties as assigned.

Job Requirements

  • 2 years of experience in admissions, enrollment, student services, or a related field, preferably in an online or private school setting.
  • Proficiency in using student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite.
  • Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs is a plus.
  • Strong customer service and communication skills with the ability to build rapport and provide personalized support.
  • Detail-oriented with strong organizational and data management skills.
  • Experience with CRM platforms and handling customer service tickets is a plus.
  • Required - High school diploma required, Bachelors degree preferred.

Benefits

  • Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
  • Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
  • Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.
  • Company provided laptop for the role.

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