Movable Ink

• Develop and deliver engaging lessons aligned with TEKS. • Create a positive and inclusive classroom environment that fosters student learning and respect for every student. • Use a variety of instructional strategies and technologies to meet the needs of all learners. • Assess student progress regularly and maintain accurate records of grades and performance. • Communicate effectively with students, parents, and colleagues. • Participate in school-related activities, staff meetings, and professional development. • Proctor In Person state testing as determined by geographic location. • Maintain classroom discipline in accordance with the student code of conduct. • Comply with all school policies, state laws, and district guidelines.

• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals. • Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals. • Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals. • Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

• Improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents • Build, maintain, and support core applications • Monitor our systems for capacity, performance, and troubleshoot issues • Partner with the rest of the SRE team to ensure smooth, continued delivery of our service to clients • Demonstrate a high level of autonomy in anticipating, identifying, and addressing systemic weaknesses and opportunities for platform improvement

• Serve as the primary point of contact for prospective families, providing expert guidance on enrollment requirements, tuition, financial aid, and program offerings. • Manage the full admissions process, from inquiry to enrollment, ensuring a seamless and positive experience for families. • Review and verify required enrollment documents, including proof of residency and transcripts, in compliance with school and state regulations. • Collaborate with the Educational Concierge team to support families in selecting the best academic pathway for their child. • Maintain accurate records of all admissions interactions in the student information system (SIS) and CRM platform. • Conduct virtual open house sessions and information meetings to engage and inform prospective families. • Work closely with marketing and recruitment teams to align messaging and ensure consistency in the admissions process. • Stay up to date on state-specific education savings account (ESA) programs and financial aid opportunities to assist families effectively. • Passion for education and a commitment to helping families find the best learning opportunities for their children. • Ability to work independently in a remote setting while collaborating effectively with a team. • Assist with managing customer service tickets in the CRM platform, providing timely responses and resolutions to family inquiries, technical issues, and general concerns. • Monitor and prioritize incoming tickets, ensuring that all inquiries are addressed promptly and professionally, with a focus on maintaining a positive customer experience. • Work closely with the customer service team to escalate complex issues and collaborate on problem resolution. • Ensure customer service interactions are logged accurately in the CRM, tracking communication and follow-up needs. • Keep detailed, updated notes on family interactions and inquiries in the CRM to maintain clear and consistent communication and to support decision-making throughout the admissions process. • Provide ongoing nurture and support to prospective families, maintaining regular, thoughtful communication until a final enrollment decision is made. • Track and report on key metrics related to the admissions process, including response times, conversion rates, and family engagement, to ensure continuous improvement and effective follow-up strategies. • Analyze data and trends to identify areas for improvement in the admissions and customer service process, helping to optimize the overall family experience. • Ensure all prospect and family data is entered accurately and updated regularly in the CRM to support reporting and follow-up efforts. • Other duties as assigned.

• Guide students and families in selecting appropriate courses aligned with academic goals, graduation requirements, and postsecondary plans. • Create and manage individualized academic plans for students in grades K–12. • Monitor student progress toward graduation; conduct regular credit checks and transcript reviews. • Provide proactive support for academic interventions, schedule changes, and retention planning. • Coordinate and track dual credit/dual enrollment participation and maintain partnerships with higher education institutions. • Maintain and update student transcripts, including GPA calculations and class rankings where applicable. • Process transcript requests, credit transfers, and academic records in accordance with FERPA regulations. • Collaborate with enrollment and registrar teams to ensure accurate course placements and student schedules. • Review course enrollment requests for accuracy and alignment with student plans. • Provide short-term counseling and referrals for academic motivation, social-emotional challenges, and personal development needs. • Identify at-risk students and collaborate with student support staff to implement intervention plans. • Facilitate guidance lessons or workshops focused on self-management, decision-making, peer relationships, and emotional wellness. • Support high school students with college planning, scholarship navigation, SAT/ACT timelines and testing, ASVAB, AP, and career exploration. • Assist students with applications for postsecondary programs, financial aid (FAFSA), and personal statements. • Coordinate virtual college fairs, career panels, and readiness events. • Collaborate regularly with academic coaches, learning specialists, teachers, and family support teams. • Ensure compliance with internal policies, accreditation standards, and confidentiality regulations (FERPA). • Maintain accurate documentation of counseling sessions, interventions, and family communications in the school’s SIS or CRM.

• Design, build, and maintain event streaming pipelines that ingest data from client systems, internal services, and third-party sources into the data platform • Develop and operate analytical databases and data models optimized for high-volume event data queries and low-latency access • Write production Elixir and Python services for event processing, transformation, and routing • Integrate legacy event pipelines with modern streaming infrastructure, designing migration paths that minimize risk and disruption to downstream consumers • Build and maintain monitoring, alerting, and observability tooling for event data systems, ensuring pipeline health, data freshness, and SLA compliance • Define and enforce event schemas, data contracts, and quality standards in partnership with producing and consuming teams • Collaborate with the data platform, product engineering, and analytics teams to understand data needs and deliver reliable event data products • Participate in system design reviews and help establish best practices for the Events Data team

• Support the design and delivery of data ingestion pipeline and infrastructure • Assist in the successful migration of legacy data lifecycle management to new platform without disrupting existing data consumers • Establish and maintain SLIs and SLOs for new ingestion and data platform with dashboards and alerting to track performance • Build flexible data storage layer supporting a variety of use cases, e.g., transactional, analytic, and machine learning workloads • Implement comprehensive monitoring, observability, and incident response practices for all event data pipelines and services • Collaborate with product engineering, analytics, and machine learning teams to define contracts, functional requirements, and standards • Design and implement a semantic metadata layer that classifies and labels data assets across both products, enabling consistent data discovery, exposure policies, and identification of cross-product data reuse opportunities • Architect and deliver a multi-tenant data model that supports secure data sharing and isolation across clients, with controls designed to meet regulatory and government compliance requirements

• Design, build, and maintain scalable backend systems that power our measurement, attribution, and reporting capabilities • Develop robust data pipelines and services to transform raw event streams and metrics into actionable insights • Collaborate closely with stakeholders to define and shape a seamless, intuitive reporting UI that empowers users to understand and act on provided insights • Own key backend components—from service architecture to deployment and monitoring—ensuring reliability, scalability, and performance at scale • Champion engineering best practices around code quality, testing, observability, and system health • Mentor junior engineers and contribute to a culture of technical excellence, ownership, and continuous improvement

• Design, develop, and test high performance systems that operate at massive scale • Gain an understanding of existing systems, determine areas of complexity, and potential risks • Perform code and design reviews • Act as a Subject Matter Expert on projects in which they have been involved • Build reliable systems with monitoring, alerting, incident response, and shared ownership of on-call responsibilities for business-critical services

• Maintain subject matter expertise on Movable Ink's capabilities as they relate to upcoming and existing third-party marketing technology platform partnerships. • Conceptualize, develop and launch integrations in close collaboration with engineering team and commercial partners, with a focus on adoption and booking metrics as north stars. • Foster new and ongoing relationships with third-party messaging partners across technical and business development contacts, maintaining an integration pipeline and roadmap alongside our partnerships team. • Write pitches, product requirement documents, and user stories to build a shared understanding of user needs and success criteria. • Manage sprints, features, and enhancements in the backlog. • Stay informed about internal and external releases that affect existing and future integrations, providing sufficient runway to implement requisite changes. • Be a strong advocate for our customers in every interaction and decision.