• Creating and executing project work plans • Effectively manage changing client needs and requirements throughout the engagement • Plan and identify resource needs throughout the project • Actively works with the team to manage work assignments and deliverables • Reviewing deliverables prepared by team before passing to client • Effectively applying methodology and enforcing project standards as the project requires • Prepares for engagement reviews and using appropriate quality assurance procedures • Tracks and reports team hours and expenses to clients on a weekly basis • Manages project budget • Ensures timely and accurate invoicing, and monitors receivables for project • Analyzes project profitability, revenue, margins, bill rates and utilization • Approves team members' time reports in a conscientious and timely manner • Enhances client relationships and satisfaction through effective project management.

• Provide guidance and mentorship to Project Managers in their day-to-day operations. • Provide guidance to Project Managers as they prepare for monthly financial reviews. • Strategically plan and document processes and ensure that teams adhere to them. • Collaborate with Project Managers to understand hiring needs, aiding in the hiring process and allocating projects to Project Managers based on their skills and experience. • Executing the vision of the department by analyzing project survey feedback and utilizing results to lead the team.

Role Description As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources, and milestones to meet customer goals. Responsibilities - Lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers. - Engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion. - Be knowledgeable about the Iterable use cases and work with other internal subject matter experts (SMEs) for the implementation project. - Develop relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT. - Manage complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates. - Oversee project execution including resourcing, project scheduling, and timely delivery. - Provide timely, clear, concise communications to customer and the Iterable project team. - Assess project risks, anticipate challenges, and provide escalation management when necessary. - Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion. Qualifications - 6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role. - 2+ years experience working in a fast-paced, high-tech, SaaS startup environment. - 2+ years mentoring Project Managers. - Proven ability to deliver complex technical projects and customer-facing solutions. - Expert use of MS Office Suite, Google Enterprise Suite, and project management tools. - Excellent written and verbal communication skills. - High emotional intelligence. - Servant leadership and a passion for driving customer success. - Strong accountability, ownership, and bias for action. - Ability to travel to customer sites when required by project scope. Bonus points - Knowledge of marketing automation and marketing technologies. - Experience developing implementation delivery methodologies. Benefits - Paid parental leave. - Competitive salaries, meaningful equity, & 401(k) plan. - Medical, dental, vision, & life insurance. - Balance Days (additional paid holidays). - Fertility & Adoption Assistance. - Paid Sabbatical. - Flexible PTO. - Monthly Employee Wellness allowance. - Monthly Professional Development allowance. - Pre-tax commuter benefits. - Complete laptop workstation.

• Take ownership of internal data migration projects. • Manage multiple customer projects simultaneously, ensuring timely delivery. • Develop an in-depth knowledge of the matching process for internal and external leadership. • Collaborate with Engineering, Customer Success, Sales, and Solutions Engineers. • Collect client feedback for actionable insights to drive improvements. • Serve as point of contact for clients during onboarding and execution phases. • Improve and maintain a system for tracking project metrics.