• Provide guidance and mentorship to Project Managers in their day-to-day operations. • Provide guidance to Project Managers as they prepare for monthly financial reviews. • Strategically plan and document processes and ensure that teams adhere to them. • Collaborate with Project Managers to understand hiring needs, aiding in the hiring process and allocating projects to Project Managers based on their skills and experience. • Executing the vision of the department by analyzing project survey feedback and utilizing results to lead the team.

Role Description As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources, and milestones to meet customer goals. Responsibilities - Lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers. - Engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion. - Be knowledgeable about the Iterable use cases and work with other internal subject matter experts (SMEs) for the implementation project. - Develop relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT. - Manage complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates. - Oversee project execution including resourcing, project scheduling, and timely delivery. - Provide timely, clear, concise communications to customer and the Iterable project team. - Assess project risks, anticipate challenges, and provide escalation management when necessary. - Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion. Qualifications - 6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role. - 2+ years experience working in a fast-paced, high-tech, SaaS startup environment. - 2+ years mentoring Project Managers. - Proven ability to deliver complex technical projects and customer-facing solutions. - Expert use of MS Office Suite, Google Enterprise Suite, and project management tools. - Excellent written and verbal communication skills. - High emotional intelligence. - Servant leadership and a passion for driving customer success. - Strong accountability, ownership, and bias for action. - Ability to travel to customer sites when required by project scope. Bonus points - Knowledge of marketing automation and marketing technologies. - Experience developing implementation delivery methodologies. Benefits - Paid parental leave. - Competitive salaries, meaningful equity, & 401(k) plan. - Medical, dental, vision, & life insurance. - Balance Days (additional paid holidays). - Fertility & Adoption Assistance. - Paid Sabbatical. - Flexible PTO. - Monthly Employee Wellness allowance. - Monthly Professional Development allowance. - Pre-tax commuter benefits. - Complete laptop workstation.

• Take ownership of internal data migration projects. • Manage multiple customer projects simultaneously, ensuring timely delivery. • Develop an in-depth knowledge of the matching process for internal and external leadership. • Collaborate with Engineering, Customer Success, Sales, and Solutions Engineers. • Collect client feedback for actionable insights to drive improvements. • Serve as point of contact for clients during onboarding and execution phases. • Improve and maintain a system for tracking project metrics.

Role Description Velocity is recruiting for a dynamic Project Manager II. The Project Manager II will provide project planning, project organization, project execution, and project management for efforts, mainly focused on customer-related projects such as: - Project managing Proof of Concepts - Pilots - Early-stage rollouts - Overall rollouts Strong candidates would have an aptitude for thinking outside the box, enjoy critical thinking, organization, customer management, and overall team management. The Project Manager II should be experienced in managing multiple concurrent efforts and flexible working in a fluid environment. Success in this role is measured by the PM’s ability to ensure that projects are completed to specification, within an established time frame and budget while skillfully managing customer expectations and building or maintaining a strong professional relationship. This position provides overall project planning, project organization, project execution, and project management for efforts within the company in coordination with stakeholders (internal/external), Velocity teams, and customers. This position can be performed fully remote, but there is a hiring preference for the Charlotte/Mooresville, NC or Holland, Ohio areas. Qualifications - 5-10 years’ experience delivering infrastructure/deployment solutions in the role of project manager - Proficiency in Smartsheet, Microsoft Excel/Project, and O365 suite - Experience running POC and pilot efforts for customers - Problem-Solving: Proactively identifying risks and mitigating site issues - Communication: Presenting to executive stakeholders and coordinating cross-functional teams - Ability to respond to customers in an expeditious manner - Strong client-facing and teamwork skills - An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans - Demonstrate ability to work cooperatively with other departments - Experience in getting tasks done through others (influence) - Demonstrates ability to work in a fast-paced working environment - Professional personal presentation Requirements - 5–10 years of experience in structured cabling, low-voltage construction, or telecommunications project management - Experience managing IT infrastructure/deployment projects in a customer-facing environment - Analytically adept and technically savvy - Bachelor's Degree in IT, engineering, or business - PMI certification Benefits - Medical, Dental, Vision - PTO & Paid Holidays - 401K – with Employer Match - Paid Sick Time - Company provided Life Insurance, Short/Long-Term Disability - Supplemental Benefits Available