Rightpoint

• Collaborate with clients and Genpact sales teams to understand business goals, employee experience pain points, and the operating model the client wants to move toward. • Define tailored Agentic Workspace solutions combining Microsoft technologies and translate technical capabilities into executive-friendly value stories with clear linkage to productivity gains, cost takeout, and revenue enablement. • Serve as Genpact's senior solution SME for the Microsoft agentic stack. • Maintain deep, current expertise in Microsoft 365 Copilot, Copilot Studio, SharePoint, Microsoft Graph, Power Platform, and Microsoft Foundry. • Advise clients on when to lead with Microsoft, when to compose across vendors, and how to make pragmatic build/buy/compose decisions. • Act as the lead solution architect in the sales cycle for Agentic Workspace opportunities. • Run high-impact, customer-facing demos and live configuration sessions. • Define the offers, reference architectures, accelerators, and demo assets that make up the Agentic Experience suite. • Own the roadmap, productization, and evolution of Genpact's Agentic Experience suite.

• Solution Development & Sales Enablement: Design holistic architecture for websites, portals, and digital products that may span content management, e-commerce, personalization, and analytics platforms. • Evaluate and recommend the suitable DXP technology stack (Adobe Experience Cloud, Sitecore XM/XP, Optimizely, etc.) based on client requirements for customer experience, ensuring integration points are well-defined. • Develop architectural blueprints, solution diagrams, and technical roadmaps, aligning platform capabilities with client KPIs. • Provide technical leadership during pre-sales and delivery: support proposal writing with technical approach, estimate effort for implementation, identify assumptions/risks, and guide engineering teams during project execution to ensure the solution meets the design. • Ensure performance, security, and scalability considerations are built into all solution designs.

• Collaborate with clients’ executives (CMO, CTO, CDO) and Genpact Experience /Adobe sales teams to understand business goals and pain points • Develop strategic roadmaps and vision decks that align Adobe technology with the client’s long-term business objectives • Serve as the lead solution architect in the sales cycle for Adobe-focused opportunities • Frequently engage with clients in an advisory capacity • Act as Genpact Experience ’s Adobe ecosystem champion

• Define end-to-end solution architectures across content management, personalization, search, integrations, marketing technology, and cloud platforms. • Lead the design of modern Sitecore implementations including XM Cloud, Headless Services, JSS, Content Hub, Search, and composable DXP architectures. • Serve as a trusted technical advisor to Marketing, IT, and executive leadership stakeholders. • Lead architecture workshops, discovery sessions, technical assessments, and solution strategy discussions. • Provide technical leadership, mentoring, code review, and governance for development teams. • Remain hands-on by contributing to proof-of-concepts, integrations, technical spikes, and critical development efforts. • Design and implement integrations using APIs, GraphQL, middleware platforms, and cloud-native services. • Partner with sales and account teams during pursuits and strategic client engagements. • Lead requirements synthesis, solution definition, estimates, staffing plans, assumptions, and implementation approaches. • Support RFP responses, proposal creation, and executive proposal presentations.

• Plan and manage tasks associated with all phases of a software development work: requirements gathering, design, development and testing. • Perform requirements gathering and analysis that may include: analytical techniques, interview techniques, data gathering techniques, current system documentation, business modeling methods, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, development of requirements, JAD sessions and key analytical troubleshooting. • Design software solutions through the definition of business processes and workflows, software application navigation flow, user interfaces, and reporting layouts, etc. • Assist QA team to develop and implement test plans / scenarios to ensure that test conditions, scripts, validation criteria, and expected results will successfully test the business and non-functional requirements. • Lend support to various business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions. • Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communication • Accurately assess the risks associated with each solution design/project. • Support the development of team members from a professional and technical level. • Effectively manage multiple priorities. • Perform additional job-related duties as requested.

• End-to-End Product Design: Lead design efforts from discovery through delivery across web and/or mobile products with the level of polish found at top design companies. • Translate complex business and technical requirements into beautiful, intuitive, scalable experiences. • Produce wireframes, flows, prototypes, and high-fidelity UI with strong attention to craft and usability using Figma and AI powered tooling. • AI Platform Expertise: For example, having the ability to define and evolve GEO strategies to optimize digital content generation, personalization, and performance across platforms. Also having the ability to provide experience design recommendations for Agentic – Human platforms. • Cross-Functional Collaboration: Work in multidisciplinary teams across strategy, design, and technology to deliver cohesive and innovative solutions. • Innovation Advocacy: Foster a culture of experimentation and innovation within the organization and with clients. • Digital Design Solutioning: Create and recommend design solution approaches that leverage emerging technologies such as Agentic AI and predictive analytics. • Experience Strategy Expertise: Envision scalable and intuitive experience architectures for digital assets across web, mobile, and other channels. Contribute to planning and roadmaps to execute that vision.

Title: Shopify Architect/Lead Developer Location: Remote, United States Job Description: Description Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. This posting is for a position within the Experience unit at Genpact. Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale. Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact! We are seeking an experienced Shopify Architect/Lead Developer with deep expertise in Shopify Hydrogen to lead the development of modern, high-performance, headless commerce experiences. This role blends hands-on development with technical leadership, architecture decisions, and cross-functional collaboration. You will own the Shopify frontend architecture, guide best practices, mentor developers, and partner closely with product, design, and backend teams to deliver scalable, conversion-focused storefronts. You will work directly with client stakeholders. This role will be working very closely with our offshore team in India. We are focusing on candidates that reside in EST and possibly CST time zones. If you are not in these time zones, you will be required to work EST hours. What You’ll Do and The Impact You’ll Make: - Technical Leadership - Lead the architecture and implementation of Shopify Hydrogen storefronts - Define frontend standards, patterns, and best practices for headless Shopify - Make architectural decisions around performance, scalability, and maintainability - Review code and mentor developers through PRs, pairing, and technical guidance - Lead sprint planning and execution: scope work, estimate effort, and ensure on-time delivery - Development - Build and maintain Hydrogen storefronts using React, TypeScript, and Vite - Implement Shopify Storefront API and Admin API integrations - Implement Shopify Storefront API integrations in Hydrogen and partner with backend/middleware services that integrate with the Shopify Admin API and webhooks - Design, build, and deploy custom Shopify Functions (discounts, cart/checkout validations, delivery customization), including local testing and rollout strategies - Develop custom components, routes, and server-side logic - Optimize storefront performance (LCP, CLS, TTFB, caching, streaming SSR) - Integrate third-party services (CMS, search, analytics, personalization, payments) - Collaboration - - Partner with UX/UI designers to translate designs into performant UI - Work with backend, marketing, and product teams on roadmap planning - Provide technical input during discovery and estimation phases - Support releases, QA, and production troubleshooting What We'd Love to See - Shopify & Headless Experience - 5+ years of professional frontend or full-stack development experience - 2+ years of Shopify development experience - Hands-on experience with Shopify Hydrogen in production - Strong understanding of headless commerce architectures - Experience with Shopify Storefront API, metafields, and custom data models, plus secure Admin API + webhook integrations via backend/middleware services - Frontend & Platform Skills - - - Expert knowledge of React and TypeScript - Strong experience with SSR, streaming, and modern web performance - Familiarity with Oxygen runtime and edge deployment concepts - Solid understanding of GraphQL - Experience with modern tooling (Vite, ESLint, Prettier, CI/CD) - Leadership & Communication - - - - Experience leading or mentoring other developers - Ability to clearly explain technical concepts to non-technical stakeholders - Strong ownership mindset and attention to detail Cool extras we’d like to see - - Experience migrating Liquid themes to Hydrogen - Knowledge of Shopify Plus features and workflows - Experience with CMS integrations (Sanity, Contentful, Builder.io, etc.) - Familiarity with analytics and experimentation tools - Prior eCommerce performance optimization at scale What Success Looks Like - A fast, stable, and maintainable Hydrogen storefront in production - Clear architectural direction and coding standards adopted by the team - Improved performance metrics and conversion rates - Developers supported and upskilled through strong technical leadership Why Genpact? - Flexible PTO – If you need a day off or an extended vacation, take the time! - Hybrid work environment: Casual and open office or Remote…You choose! - Great insurance coverage (Multiple Options) and flexible spending accounts - 401K with Company Matching - Monthly Work from Home Stipend - Continuous Training, Certifications, and Learning Opportunities The approximate annual base compensation range for this position is $100,000 to $165,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by several factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. EEO Statement Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation

• Creating and executing project work plans • Effectively manage changing client needs and requirements throughout the engagement • Plan and identify resource needs throughout the project • Actively works with the team to manage work assignments and deliverables • Reviewing deliverables prepared by team before passing to client • Effectively applying methodology and enforcing project standards as the project requires • Prepares for engagement reviews and using appropriate quality assurance procedures • Tracks and reports team hours and expenses to clients on a weekly basis • Manages project budget • Ensures timely and accurate invoicing, and monitors receivables for project • Analyzes project profitability, revenue, margins, bill rates and utilization • Approves team members' time reports in a conscientious and timely manner • Enhances client relationships and satisfaction through effective project management.

• Operate effectively across project-based delivery and long-running managed service engagements • Serve as the primary technical lead across one or more projects • Collaborate closely with UX, design, content strategy, QA, and project management teams • Define system architecture, technical approach, and acceptance criteria • Facilitate sprint and iteration planning • Improve legacy Sitecore implementations through performance tuning • Mentor, coach, and guide developers • Conduct code reviews, enforce quality standards, and ensure deliverables meet project requirements • Partner with Project Managers and Account Managers to communicate technical complexities • Proactively identify and manage risks, issues, dependencies, and mitigation plans • Support pre-sales efforts including renewals, expansion scopes, upgrade roadmaps

• Be responsible for leading a portfolio of accounts with a focus on retention, growth, satisfaction and financial success • Partner with leaders across the business to plan, mitigate, inspire and run the portfolio to achieve success measures • Represent the entire range of Rightpoint’s offerings to facilitate growth with the accounts • Demonstrate deep client business acumen by aligning category and industry expertise with the client's strategic goals, proactively identifying challenges and unlocking high-impact growth opportunities • Collaborate with business leaders, partners (Alliances and Genpact) and subject matter experts (SME) to effectively lead annual planning processes to drive retention and strategic growth while maintaining plans throughout the year • Lead Quarterly Business Review sessions on priority accounts with key stakeholders • Exemplify strategic curiosity and a visionary, intrapreneurial mindset to identify and drive growth initiatives, navigating ambiguity and unlocking new business opportunities with minimal oversight • Identify, pursue and convert new business opportunities for Rightpoint within your account portfolio • Ability to connect consumer/customer insights, digital behavior and business objectives/needs to influence customer experience strategy and implementation • Partner with SMEs to lead strategy for new business pitches and proposals • Serve as a trusted advisor for clients, developing C-level relationships, expanding client relationships, and providing proactive client value • Work closely with C-level executives, constructively challenging a client’s thinking to deliver game-changing customer experience transformation • Effectively collaborate with Operations, Solution leads, and Practice leads to ensure high quality project work delivery to drive account profitability • Partner with clients and finance to resolve financial concerns on accounts • Collaborate closely with the Project Management and Delivery Excellence teams to ensure strategic alignment, timely and on-budget execution, and resolution of delivery challenges, driving exceptional client satisfaction and operational excellence • Regularly communicate portfolio performance to senior management, including client successes and issues, market opportunities, changing conditions, and any other factors influencing health of the portfolio • Mentor and coach project team members, providing a supportive work environment based on open communication, trust and regular performance reviews • Serve as the main point of contact for issue escalation for both clients and internal teams. Works to mitigate risks and resolve issues and concerns in a professional manner • Act as the Rightpoint “brand steward,” serving as a role model for the organization and representing Rightpoint’s core values when collaborating internally, with clients or with partner agencies • Adapt and handle additional tasks and responsibilities as needed or directed.