Role Description We’re seeking a Corporate Account Manager (CAM) to lead the America's business of one of our largest strategic partnerships. You'll play a key role in managing one of LGC's most important global accounts, building trusted relationships, unlocking new opportunities, and supporting innovative diagnostic solutions. This position demands a strategic approach to account management, emphasizing long-term value creation and partnership development. The CAM will collaborate within our partners’ own commercial leadership team to drive conversions of end user clinical diagnostics laboratories and network laboratories across USA, Canada & LTAM, focusing on our Multichem Quality Control (QC) & VALIDATE partnerships. Also includes supporting local partners’ own sales team in the field across USA, Canada & LTAM. This role requires a candidate with strong IVD account management and strategic partnership expertise and will require a solid understanding of the clinical biochemistry & immunoassay markets. The ideal candidate will have existing connections into USA end user clinical diagnostics laboratories and major laboratory networks. A team player with strong organisational skills and project management skills, client communications, client management and service, product expertise, and critical thinking. Adherence to all company policies. - Manages and achieves sales targets, by leading a strategic sales process, accountable for revenue & business unit goals - Be an internal champion for the strategic partner, striving for win-win results and building long term trust - This role will require networking at various levels within targeted client organizations - Performs sales analysis and builds out near, mid & long term forecast models - You will be key in defining overall strategy with the strategic partner, developing a road map to capture key new products, opportunities, presenting proposals and managing senior level negotiations and contract agreements - Driving business reviews with our strategic customer, presenting current business performance, growth areas and key projects, enabling future partnership growth - Key sales contact for our corporate account, owning key commercial communications. Support the sales organization during the sales process as a primary sales resource - The corporate account manager will be expected to manage a solution-oriented sales process that will involve cross functional teams and will require strong project management. - Manage and communicate customer demand and liaise with internal production on priorities & delivery expectations. - Coordinate product delivery requirements between the customer and production - Provide input to strategic planning & new product development pipeline and reviews. - Drive international brand awareness including but not limited to global roadshows and tradeshows - Update and maintain current Customer Relations Management database - Other duties as assigned Qualifications - Bachelor’s degree in biomedical scientist, or a related discipline e.g. clinical biochemistry - Minimum 5+ years’ experience in a IVD related sales management role, focusing on B2B strategic partnerships and/or corporate account management - A strong connection to USA end user diagnostic laboratories and networks - Biochemistry & immunoassay expertise is critical - A team player, who can partner closely with our customers & LGC manufacturing sites to provide exceptional customer service - Strong communication skills inc. presentation, comfortable with presenting to a senior level - Advanced Excel and finance skills to support with sales forecasting & complex price modelling - Strong project management experience - Excellent organizational and communication skills - Fluent in speaking and writing English. Requirements - Molecular & serology expertise is preferred - Other language skills (Eg French, Spanish, Portuguese) - Connections to LTAM / Canada end user diagnostic laboratories and networks - Understanding of ISO 9001, 13485 - Experience with medical device registrations for CE, 510k, NMPA, & other global territories Benefits - 401(k) benefits plan - Life assurance & health allowance - Discounts with local and national retailers - Free 24/7 Employee Assistance Programme - Recognition schemes and monetary awards

• Langfristige Direkt-Kundenbetreuung: Du betreust einen festen Kundenstamm, baust langfristige Beziehungen auf und führst mit jedem deiner Kunden regelmäßig Business-Reviews sowie Calls zur Leistungssteigerung. • Expertenstatus: Nach einer gründlichen Einarbeitungsphase bist du Spezialist für Online-Marketing und Software-Anwendungen. Du beantwortest eigenverantwortlich Fragen rund um unsere Features und deren Anwendungsgebiete ‒ schriftlich und telefonisch. • Wachstumschancen erkennst du sofort und berätst deine Kunden proaktiv zu unseren Features, um ihre Verkäufe zu steigern. • Dank regelmäßigem Monitoring registrierst du mögliche Umsatzrückgänge sofort, analysierst Hintergründe und findest Maßnahmen zur Lösung. Die Betreuung von Bug-Reports und Feature-Requests gehören ebenfalls in deinen Verantwortungsbereich. • Repräsentiere Digistore24: Ob bei internationalen VIP-Kunden-Events, einem Business-Lunch oder auf Messen ‒ du verstehst es, Kundenbeziehungen auch face to face zu pflegen.

Role Description Un/a Key Account Specialist para unirse a nuestro equipo y gestionar las relaciones con nuestros clientes clave. El candidato ideal será un profesional orientado al cliente, con excelentes habilidades de comunicación y una sólida capacidad para desarrollar y mantener relaciones comerciales estratégicas. Este puesto es fundamental para asegurar la satisfacción del cliente y maximizar el crecimiento de las cuentas clave. - Fidelización y desarrollo de la cartera de clientes asignada. - Captación de nuevos clientes. - Venta de la totalidad del catálogo de productos en activo (packaging, embalajes, artículos de oficina, artículos de limpieza) y cierre de contratos de Instalación de máquinas (de relleno de aire, precintadoras automáticas, por ejemplo). - Identificación de oportunidades de negocio. - Cierre de oportunidades de negocio. - Relación con cliente. - Desarrollo comercial. - Reportes en Salesforce. Qualifications - Residir en Madrid. Área de cobertura: Madrid Zona Norte + zonas colindantes. Trabajo 100% Remoto. Reuniones o eventos puntuales en oficinas en Barcelona. - Conocimientos de ofimática. - Conocimientos de CRM (preferible “Sales Force”). - Técnicas de venta: gestión del tiempo, técnicas de negociación, escucha activa, sondeo al cliente. - Experiencia trabajando grandes cuentas mediante visita presencial. - Experiencia en acuerdos comerciales de Grandes Cuentas. - Planificación y gestión de la Agenda Comercial. - Trabajo en equipo. - Experiencia en la industria del sector transporte - preferiblemente transporte urgente (e-commerce, industria, automoción, logística). - Experiencia en la industria del embalaje y packaging. Requirements - Valorable conocimientos de idiomas (ideal inglés). - Buena presencia. - Buena expresión oral y escrita. - Proactividad. Persona responsable y dinámica. - Empatía hacia cliente, motivación e implicación. - Dominar técnicas de venta y negociación. Resiliencia. - Conocimientos de mercado. - Profesional, orientado a resultados. - Dinamismo. - Rigor y organización. - Tacto y diplomacia. Benefits - Política de vacaciones flexible. - Incorporación a partir de Septiembre. - Flexibilidad horaria. Disponibilidad de Lun-Vie de 9 a 19 hs. - Salario: Salario fijo + variables sobre el SBA (del 12% al 35% según cumplimiento de objetivos). - Coche de empresa. - Ticket restaurante (15 euros por día laborable).

Role Description The Client Account Lead (CAL) will be responsible for overseeing strategic federal engagements across a portfolio of contracts. They will serve as the single point of accountability for client success, performance delivery, and account growth. This individual will leverage their extensive federal consulting experience to build deep trust with the Special Operations Command (SOCOM) major contractor client and scale relationships, delivery, and outcomes across complex, compliance-driven environments. - Develops and executes account-level strategies aligned with agency missions and C5MI Insight’s growth goals. - Drives innovation, footprint expansion, and multi-year client retention across SOCOM federal accounts. - Identifies new business opportunities and shapes teaming, capture, and recompete strategy. - Acts as the face of the service to the client, owning and growing relationships across the account. - Builds trust through regular communication, planning, and performance transparency. - Serves as a strategic advisor, translating client needs into tailored solutions and delivery plans. - Leads and mentors delivery teams and support functions across multi-state engagements. - Fosters a culture of collaboration, inclusion, high performance, and continuous improvement. - Provides guidance and structure to help team members achieve professional and client outcomes. - Oversees revenue for the account, ensuring profitable delivery and strategic expansion. - Manages budgets, forecasts, and financial performance across engagements. - Owns the sales pipeline at the account level, partnering with BD/Capture and GOVCON Directors to track opportunities and shape proposals. - Oversees demand capacity planning, scope control, and delivery cadence. - Ensures compliance with federal regulations, company policies, and ethical standards. - Drives operational efficiency and continuous improvement across the account. - Represents C5MI as a thought leader in federal forums and industry events. - Grows deep understanding of SOCOM’s mission and goals of the Component Commander’s mission. - Contributes to the development of innovative methodologies and client-facing solutions. - Offers the company’s latest point of view and strategic insights to clients and stakeholders. - Identifies and mitigates risks across client engagements, delivery, and compliance. - Ensures contractual obligations are met and governance structures are in place. - Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts. - Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security. - Performs other related tasks as assigned by direct supervisor. Qualifications - Bachelor’s degree in Business Administration or a related field with 8-12 years of experience in federal consulting, strategic account management, or delivery leadership; or no degree with 18-22 years of stated relevant experience. - Proven success managing portfolios exceeding $25M in annual revenue. - Experience with SAP ERP implementations or modernization programs within federal agencies. - Exceptional leadership and stakeholder management skills. - Ability to obtain a Secret level clearance. - Deep understanding of client lifecycle, satisfaction metrics, and retention strategies. - Ability to coach and scale client-facing teams across multi-state engagements. - Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels. - Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments. - Strong analytical and problem-solving skills with the ability to think creatively and strategically. - Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization. - Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty. - Must be proactive and self-motivated with a strong sense of ownership and accountability. - Must be able to obtain and maintain an active government clearance (requires U.S. citizenship). Nice to Have - MBA or advanced degree in Business Administration, IT, or a related field. - Experience presenting to C-suite or agency executive leadership. - Background in change management at the organizational level. - Track record with IDIQ vehicles (e.g., OASIS, Alliant, CIO-SP3). - Experience leading capture efforts and writing winning proposals on contracts $25M+ - Relevant certification, such as PMP or PgMP, FAC-C, SAP certification relevant to federal environments, or ITIL or similar service management certification. - Knowledge of CMMi, ISO, or other federal delivery/quality frameworks. Compensation In accordance with pay transparency law, the expected salary range for this position is $167,144.00 – $208,929.00 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. Application Deadline We anticipate this job posting will be posted until 09/01/2026. Benefits - C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays. - Paid time off. How to Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.