• Langfristige Direkt-Kundenbetreuung: Du betreust einen festen Kundenstamm, baust langfristige Beziehungen auf und führst mit jedem deiner Kunden regelmäßig Business-Reviews sowie Calls zur Leistungssteigerung. • Expertenstatus: Nach einer gründlichen Einarbeitungsphase bist du Spezialist für Online-Marketing und Software-Anwendungen. Du beantwortest eigenverantwortlich Fragen rund um unsere Features und deren Anwendungsgebiete ‒ schriftlich und telefonisch. • Wachstumschancen erkennst du sofort und berätst deine Kunden proaktiv zu unseren Features, um ihre Verkäufe zu steigern. • Dank regelmäßigem Monitoring registrierst du mögliche Umsatzrückgänge sofort, analysierst Hintergründe und findest Maßnahmen zur Lösung. Die Betreuung von Bug-Reports und Feature-Requests gehören ebenfalls in deinen Verantwortungsbereich. • Repräsentiere Digistore24: Ob bei internationalen VIP-Kunden-Events, einem Business-Lunch oder auf Messen ‒ du verstehst es, Kundenbeziehungen auch face to face zu pflegen.

Role Description Un/a Key Account Specialist para unirse a nuestro equipo y gestionar las relaciones con nuestros clientes clave. El candidato ideal será un profesional orientado al cliente, con excelentes habilidades de comunicación y una sólida capacidad para desarrollar y mantener relaciones comerciales estratégicas. Este puesto es fundamental para asegurar la satisfacción del cliente y maximizar el crecimiento de las cuentas clave. - Fidelización y desarrollo de la cartera de clientes asignada. - Captación de nuevos clientes. - Venta de la totalidad del catálogo de productos en activo (packaging, embalajes, artículos de oficina, artículos de limpieza) y cierre de contratos de Instalación de máquinas (de relleno de aire, precintadoras automáticas, por ejemplo). - Identificación de oportunidades de negocio. - Cierre de oportunidades de negocio. - Relación con cliente. - Desarrollo comercial. - Reportes en Salesforce. Qualifications - Residir en Madrid. Área de cobertura: Madrid Zona Norte + zonas colindantes. Trabajo 100% Remoto. Reuniones o eventos puntuales en oficinas en Barcelona. - Conocimientos de ofimática. - Conocimientos de CRM (preferible “Sales Force”). - Técnicas de venta: gestión del tiempo, técnicas de negociación, escucha activa, sondeo al cliente. - Experiencia trabajando grandes cuentas mediante visita presencial. - Experiencia en acuerdos comerciales de Grandes Cuentas. - Planificación y gestión de la Agenda Comercial. - Trabajo en equipo. - Experiencia en la industria del sector transporte - preferiblemente transporte urgente (e-commerce, industria, automoción, logística). - Experiencia en la industria del embalaje y packaging. Requirements - Valorable conocimientos de idiomas (ideal inglés). - Buena presencia. - Buena expresión oral y escrita. - Proactividad. Persona responsable y dinámica. - Empatía hacia cliente, motivación e implicación. - Dominar técnicas de venta y negociación. Resiliencia. - Conocimientos de mercado. - Profesional, orientado a resultados. - Dinamismo. - Rigor y organización. - Tacto y diplomacia. Benefits - Política de vacaciones flexible. - Incorporación a partir de Septiembre. - Flexibilidad horaria. Disponibilidad de Lun-Vie de 9 a 19 hs. - Salario: Salario fijo + variables sobre el SBA (del 12% al 35% según cumplimiento de objetivos). - Coche de empresa. - Ticket restaurante (15 euros por día laborable).

Role Description The Client Account Lead (CAL) will be responsible for overseeing strategic federal engagements across a portfolio of contracts. They will serve as the single point of accountability for client success, performance delivery, and account growth. This individual will leverage their extensive federal consulting experience to build deep trust with the Special Operations Command (SOCOM) major contractor client and scale relationships, delivery, and outcomes across complex, compliance-driven environments. - Develops and executes account-level strategies aligned with agency missions and C5MI Insight’s growth goals. - Drives innovation, footprint expansion, and multi-year client retention across SOCOM federal accounts. - Identifies new business opportunities and shapes teaming, capture, and recompete strategy. - Acts as the face of the service to the client, owning and growing relationships across the account. - Builds trust through regular communication, planning, and performance transparency. - Serves as a strategic advisor, translating client needs into tailored solutions and delivery plans. - Leads and mentors delivery teams and support functions across multi-state engagements. - Fosters a culture of collaboration, inclusion, high performance, and continuous improvement. - Provides guidance and structure to help team members achieve professional and client outcomes. - Oversees revenue for the account, ensuring profitable delivery and strategic expansion. - Manages budgets, forecasts, and financial performance across engagements. - Owns the sales pipeline at the account level, partnering with BD/Capture and GOVCON Directors to track opportunities and shape proposals. - Oversees demand capacity planning, scope control, and delivery cadence. - Ensures compliance with federal regulations, company policies, and ethical standards. - Drives operational efficiency and continuous improvement across the account. - Represents C5MI as a thought leader in federal forums and industry events. - Grows deep understanding of SOCOM’s mission and goals of the Component Commander’s mission. - Contributes to the development of innovative methodologies and client-facing solutions. - Offers the company’s latest point of view and strategic insights to clients and stakeholders. - Identifies and mitigates risks across client engagements, delivery, and compliance. - Ensures contractual obligations are met and governance structures are in place. - Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts. - Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security. - Performs other related tasks as assigned by direct supervisor. Qualifications - Bachelor’s degree in Business Administration or a related field with 8-12 years of experience in federal consulting, strategic account management, or delivery leadership; or no degree with 18-22 years of stated relevant experience. - Proven success managing portfolios exceeding $25M in annual revenue. - Experience with SAP ERP implementations or modernization programs within federal agencies. - Exceptional leadership and stakeholder management skills. - Ability to obtain a Secret level clearance. - Deep understanding of client lifecycle, satisfaction metrics, and retention strategies. - Ability to coach and scale client-facing teams across multi-state engagements. - Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels. - Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments. - Strong analytical and problem-solving skills with the ability to think creatively and strategically. - Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization. - Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty. - Must be proactive and self-motivated with a strong sense of ownership and accountability. - Must be able to obtain and maintain an active government clearance (requires U.S. citizenship). Nice to Have - MBA or advanced degree in Business Administration, IT, or a related field. - Experience presenting to C-suite or agency executive leadership. - Background in change management at the organizational level. - Track record with IDIQ vehicles (e.g., OASIS, Alliant, CIO-SP3). - Experience leading capture efforts and writing winning proposals on contracts $25M+ - Relevant certification, such as PMP or PgMP, FAC-C, SAP certification relevant to federal environments, or ITIL or similar service management certification. - Knowledge of CMMi, ISO, or other federal delivery/quality frameworks. Compensation In accordance with pay transparency law, the expected salary range for this position is $167,144.00 – $208,929.00 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. Application Deadline We anticipate this job posting will be posted until 09/01/2026. Benefits - C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays. - Paid time off. How to Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Role Description 360Dialog is the leading WhatsApp platform for Independent Software Providers. We are hosting the WhatsApp channels for more than 800 software solutions and 45000+ B2B clients. Our mission is to enable businesses to adapt messaging channels and drive revenue through them. We are looking for like-minded people to join our organization and contribute their ideas, skills, and expertise in exchange for good pay. Mindset & Culture - Talented Junior: - Solid professional knowledge at the theoretical level - Open mind to listen and learn (from Seniors and other sources) - Robust confidence level but far away from being arrogant - Taking responsibility for every task you do - Working every day to reach the skill level of a senior ASAP - Seek and recognize opportunities for self-growth and team-growth - Experienced Senior: - Real domain expert down to the roots - Open-minded to listen and learn, but also to give back knowledge - Taking responsibility for the entire product/projects/initiatives - Able to create a strategy or parts of it - Scalable mindset and knowledge of how to design/build scalable solutions/processes - Awareness about the difference between knowledge/skills and real experience Responsibilities - Act as a trusted strategic advisor, helping enterprise clients and agencies transform WhatsApp into a measurable growth and performance channel. - Diagnose client challenges by analyzing business goals, customer journeys, and performance data to identify root causes and growth opportunities. - Develop data-driven growth strategies tailored to different industries, use cases, and customer lifecycle stages. - Lead Executive Business Reviews, workshops, and strategic consulting sessions. - Translate complex client requirements into actionable recommendations. - Build long-term executive relationships based on trust and measurable business impact. - Drive commercial growth by identifying new opportunities and expanding existing programs. - Continuously educate clients on industry trends, best practices, and new product capabilities. Budget - The budget range for this role in Junior position is 1.500,00 EUR/Month – 3.000,00 EUR/Month. - The budget range for this role in a Senior position is 3.500,00 EUR/Month – 6.000,00 EUR/Month. Background Check Notice By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process.