• Responsible for LGC Clinical Diagnostics Clinical Tower sales teams with a primary focus on Clinical End User accounts. • Working both internally within the commercial group, cross-functionally, cross-divisionally, and externally with strategic partners to develop and implement plans to help drive sustainable future business growth. • Develop and implement US hospital and reference lab market penetration. • Manage the Account Executive and Account Manager teams for defined region. • Lead senior level negotiations with strategic partners. • Identify, build, and maintain key senior level stakeholder relationships. • Develop and lead business strategy plans through creation of compelling value propositions, narratives and thought leadership. • Development and implementation of long-term sustainable strategies across our entire commercial product, channel, technology and informatics portfolio.

• Oversee assembly and construction phase of racking and automated storage systems • Manage on-site activities and personnel • Collaborate with Project Managers and Engineers • Ensure compliance with safety and quality standards • Conduct safety training and regulatory checks • Monitor project progress and quality • Provide reports to Management • Engage in problem-solving and troubleshooting activities • Maintain project documentation and claims

• Lead, coach, and develop a high-performing Patient Access team that delivers a differentiated, high-touch experience for each patient. • Mentor, motivate, and model best practices through hands-on coaching and leading by example. • Supervise the day-to-day operations of the Patient Access Team, ensuring efficient, accurate, and empathetic handling of patient cases. • Act as the ultimate escalation point for patients, ensuring swift and compassionate resolution of complex or sensitive issues. • Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded. • Partner with leadership to develop strategic, operational, and technological solutions that improve quality, efficiency, and patient access while reducing care costs. • Support the design and continuous improvement of workflows, policies, and tools that enhance both patient experience and team performance. • Onboard and train new team members quickly and effectively, ensuring consistency and excellence across the team. • Implement and uphold standards to maximize productivity, quality, and service consistency across all patient interactions. • Foster a positive, mission-driven culture rooted in empathy, accountability, and continuous learning. • Serve as a role model for Carrum Health’s values, leading with integrity, empathy, and a focus on patient-first outcomes.

• Operate the entire Change Lifecycle (Normal, Standard and Emergency Changes) • Validate and improve change quality, including risk and impact assessments • Prepare meetings, facilitate them and document the outcomes • Ensure complete and compliant documentation — including deployment plans, backout plans, test evidence and approvals • Coordinate closely with Service Operations, Release Management, Service Level Management (SLM), Problem Management and external providers • Monitor change KPIs and derive improvement actions • Communicate decisions, ensure transparency and ensure governance compliance