Avature

Title: Customer Solution Associate, Proficient in English and French Location: Málaga or Valencia, Spain  Remote Job Description: Position open to candidates located in Málaga or Valencia. Avature is a highly customizable platform and is used by many different businesses for a variety of purposes. As a Customer Solution Manager Associate, you'd perform a key role in maintaining long-lasting customer relationships by understanding each client's needs and how our products can be tailored to them. Your challenges and objectives: - Profoundly understand the potential uses of our platform to fulfill customer needs. - Collaborate with the account manager to build strong customer relationships by being attentive to their requirements. - Add value to each customer's configuration by understanding their specific needs. - Prioritize assignments and develop a clear vision of their context to keep your workload organized and relevant. Your day-to-day activities: - Meet with account managers to understand the scope and time frames of each assignment. - Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way. - Help configure customized Avature solutions by: - Moving configurations from test environments to production. - Analyzing and creating relevant reports. - Running QA tests to ensure everything works as expected. About you: - Fluent in English and French. - Strong analytical capabilities. - Exceptional communication skills. - Passionate about technology. - Advanced education is valued. About us: Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments. We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization. At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual's professional trajectory. What we offer: - A fast-paced, energetic, and engaging environment. - Flexible hours. - Work remotely or come by the office as much as you want. We have workplaces in Madrid, Barcelona, and Málaga. - Competitive salary, with one review a year. - Sanitas health coverage. - 23 vacation days a year. - Four days a year to attend events related to professional development. - Paid internet service expenses. - Flexible compensation plan. An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.

• Execution and/or assistance on Risk Assessments (RA) • Execution and/or assistance on systems Risk Assessments • Defining and documenting safety requirement specifications (SRS) • Validating hardware solutions using BGIA Sistema tool • Validating test reports for safety validation • Composing the safety related documents of the TF • Visiting customers sites to assist on executing the system RA • Visiting customers sites to assist on executing the system safety validation • Preparing safety related information for the document writers • Evaluate safety standards under review and propose improvements • Create or improve internal safety-related instructions and procedures

• Develop selling opportunities and convert them into Order Intake • Guide prospect customers through the buying cycle • Achieve individual commercial targets for all Movu Robotics solutions • Support peers in the Netherlands by sharing leads, relations, and experience • Prospect and visit customers, present vendor capabilities, and qualify opportunities • Draft solutions, ROMs, and customer ROIs for business case validation • Generate commercial offers and present offered solutions • Organize customer visits and set sales strategies for success • Negotiate and close business, ensuring compliance with company targets

• Own and achieve regional sales quota through direct selling efforts • Identify, prospect, and close new business opportunities • Manage and grow relationships with key accounts and strategic customers • Develop and execute territory and account plans • Conduct client meetings, presentations, and product demonstrations • Maintain an accurate sales pipeline and forecast • Negotiate contracts, and close deals • Monitor market trends, competitor activity, and customer needs • Collaborate with internal teams (marketing, customer success, product) • Represent the company at industry events and client meetings • Prepare and calculate quotations accurately and in a timely manner • Enter and manage customer orders in SAP, ensuring accuracy and adherence to customer requirements • Track orders to ensure on-time delivery and resolve any discrepancies • Travel extensively (approximately 50%) to support customers and sales activities across the assigned region • Build and maintain strong relationships with customers through regular in-person visits • Represent the company professionally at customer locations and during field engagements • Maintain clear and professional communication with customers and internal stakeholders

• Create and close sales opportunities for all product solutions • Responsible for the complete chain of sales activities (incl. proposals, calculations, and offers) • Initiate sales opportunities with warehouse automation integrators on behalf of end customers • Find new integrators to partner with • Participate in trade shows (Modex/Promat, and industry-specific ones) • Lead and coordinate focused marketing efforts such as writing blog posts and speaking opportunities at trade shows • Provide monthly and yearly forecasts and reports • Support on the sidelines of sold projects; e.g., change orders

• The Project Manager role is responsible for planning, organizing and executing post-sales activities • The Project Manager drives forward the assigned project(s) • identifies potential issues or delays • ensures that installations are handed over to the customer on time and under budget • You’re the single point of contact for the assigned project(s) towards the client, subcontractors and stow stakeholders from Engineering, Finance, and Sales • You familiarize yourself with all the available project documentation • assess the operation, technical, and financial feasibility • You set up detailed project planning for high-precision racking construction incl. robotics • You ensure that all engineering and preparatory activities are undertaken • You attend kick-off, technical, commercial and planning meetings as well as site inspections • You work closely with Project Engineers and Construction Site Managers to drive the overall project execution • You outline work methods and instruct all required internal and external team members/workers • You foresee project risks or uncertainties • escalate any issues to the relevant project stakeholders and take mitigative action to stay within the project timeline • You troubleshoot and problem-solve when issues become apparent • You monitor and report on the execution, progress, and quality of the project • You identify project plan deviations and initiate corrections where necessary • In collaboration with the Construction Site Manager, you conduct regulatory checks • You maintain and adhere to the project budget • You provide required reports and information punctually on request of Management • You ensure that all project-related documentation is up to date and properly stored/archived • You keep track of claims – identifying variations and/or draft delay notifications with substantiation of costs • You share technical knowledge with site management or other team members • You conduct on-site safety training if Site Manager is absent • You participate in company and team training as required

• Oversee assembly and construction phase of racking and automated storage systems • Manage on-site activities and personnel • Collaborate with Project Managers and Engineers • Ensure compliance with safety and quality standards • Conduct safety training and regulatory checks • Monitor project progress and quality • Provide reports to Management • Engage in problem-solving and troubleshooting activities • Maintain project documentation and claims

• Take over from Sales and Sales Engineering and lead kick off meetings • Be the single point of contact for the integrator customer throughout the project lifecycle • Collaboratively create material schedules based on the customer’s timeline • Communicate progress, roadblocks and suggested solutions proactively to the customer and internal stakeholders at all stages of the project • Develop the project budget with assistance from management • Issue purchase orders for locally sourced products, equipment, services, etc. • Collaborate with Project Engineering and Supply Chain regarding transport planning • Ensure that building specs are confirmed in an initial site survey • Present the project plan to the end-customer and integrator • Create project schedules • Secure installation contractors and share instructions/drawings • Initiate change orders • Initiate customer invoicing at key milestones in SAP • Keep track of project spend • Identify project risks or uncertainties, escalate issues to the relevant project stakeholders, take mitigative action to stay within the project timeline • Be accountable for the automation installation with the assistance of a lead commissioning engineer • Work with a stow US Racking Project Manager to ensure racking is installed on time and within the needed automation specification

• Lead end-to-end software integration efforts across warehouse automation projects. • Define system architecture and interface requirements between WMS, WES, WCS, PLCs, SCADA, and ERP systems. • Coordinate with internal software, controls, and commissioning teams, as well as customer IT and operations groups. • Oversee interface development, configuration, and testing (FAT, SAT, UAT). • Troubleshoot integration issues during commissioning and go-live phases. • Manage change requests and support customer-specific adaptations. • Ensure documentation of data flows, integration logic, and technical procedures. • Validate system performance, scalability, and cybersecurity compliance. • Drive lessons learned and continuous improvement initiatives across integration activities.

• Manage and organize the execution of (inter)national robotic automation projects from A to Z, following Movu methodology. • Deliver complex, customized solutions as an experienced project manager. • Organize the project kick-off: clearly communicate objectives, structure, timeline, and approach to all stakeholders. • Develop clear and comprehensive project plans: define milestones and monitor task execution through close follow-up. • Plan and allocate resources efficiently to ensure optimal performance. • Control and monitor strict budget compliance and guarantee accurate invoicing. • Ensure high-quality standards for deliverables, including interim validation and final acceptance. • Monitor deadlines and anticipate potential changes to avoid delays. • Stay vigilant to scope, time, or budget changes, identifying contract variations when necessary. • Assess and manage potential risks proactively. • Define and track success criteria for project completion. • Maintain transparent stakeholder management and effectively manage expectations throughout the project. • Organize and lead meetings, ensuring clear and consistent reporting.