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ALTEN logo
ALTEN

Building tomorrow's world today

Operational Change Manager

Location

Germany

Posted

110 days ago

Salary

0

Seniority

Senior

Bachelor DegreeGermanEnglishITSMServiceNow

Job Description

Operational Change Manager

ALTEN

• Operate the entire Change Lifecycle (Normal, Standard and Emergency Changes) • Validate and improve change quality, including risk and impact assessments • Prepare meetings, facilitate them and document the outcomes • Ensure complete and compliant documentation — including deployment plans, backout plans, test evidence and approvals • Coordinate closely with Service Operations, Release Management, Service Level Management (SLM), Problem Management and external providers • Monitor change KPIs and derive improvement actions • Communicate decisions, ensure transparency and ensure governance compliance

Job Requirements

  • Degree in Industrial Engineering, Business Informatics, IT Management or a comparable technical qualification
  • Solid experience in ITIL Change Management
  • Ideally experience with ITSM tools such as BMC Remedy/Helix or ServiceNow
  • Structured, quality-oriented and with a strong risk awareness
  • Strong communicator, confident in meeting facilitation and experienced working with international stakeholders
  • Fluent in German and English

Benefits

  • Talent management – we develop your career
  • Work–life balance – flexible working hours and remote work possible
  • Fit and relaxed – with EGYM Wellpass
  • Enjoy biking – always on the go with company bike leasing
  • Green mobility – discounted mobility options with us
  • Permanent (open-ended) employment contract
  • Corporate benefits
  • Team events

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