Carrum Health

Role Description The Patient Access Coordinator plays an important role in delivering a positive and supportive first experience for patients engaging with Carrum Health. PAC’s focuses on learning core workflows, building strong patient communication skills, and consistently meeting established service standards while supporting patients through foundational access and intake needs. The hourly rate for this role is $20 and eligible for full benefits and overtime. This is a flex role, typically working between 32-40 hours/week with opt-in overtime. You’re excited about this opportunity because you will: - Provide high-quality patient support through phone and digital channels by following established scripts, workflows, and service standards. - Guide patients through basic registration, eligibility questions, FAQs, and next steps with empathy and clarity. - Learn and apply foundational knowledge of medical terminology, insurance basics, and HIPAA compliance. - Accurately document patient interactions and complete required follow-up tasks within defined SLAs. - Build confidence handling routine patient questions and requests while knowing when to escalate appropriately. - Develop your skills through coaching, feedback, and hands-on experience in a fast-paced care environment. Qualifications - High School Diploma or General Education Degree (GED) required; college education preferred. - Spanish Speaking preferred. Requirements - Handle inbound and outbound patient communications (approximately 100-125 calls per week) across a broader range of access and intake scenarios. - Follow standard scripts, workflows, and escalation paths to ensure accurate and consistent patient support. - Meet performance expectations related to call handling, responsiveness, documentation, and quality. - Accurately document all patient interactions in the Care App and supporting systems. - Escalate complex or sensitive issues to senior team members or leadership as appropriate. - Participate fully in onboarding, training, and ongoing learning opportunities. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan

Role Description As a Senior Cloud DevOps Engineer, you will be primarily responsible for bridging development and operations through collaboration, infrastructure as code (IaC), automation, and systems maintenance. This role requires excellent communication skills to work with stakeholders, understand their needs, and convey progress. The ideal candidate will excel at: - Designing and implementing best-practice IaC solutions (AWS/Azure) - Automating the deployment, scaling, and management of application infrastructure - Maintaining systems to meet company needs - Leading incident response and root cause analysis efforts to ensure quick issue resolution and prevention - Integrating security best practices into our infrastructure lifecycle to ensure compliance with data protection regulations - Comprehensive documentation of technical procedures, configurations, and deployed solution architectures This role reports directly to the Senior DevOps Engineering Manager. Qualifications - 7+ years of experience working with cloud infrastructure, CI/CD pipelines, and/or site reliability engineering - 5+ years of experience working with container orchestration tools (e.g. AKS, EKS) as well as the supporting deployment models and monitoring/observability of them - Expertise in launching fullstack applications and data ecosystems leveraging technology such as: Github Actions, Azure Terraform Modules, Azure Landing Zones, Azure Networking, Azure App Insights, Azure FrontDoor, Azure PLDMC Services, Azure Data Factory, and common AWS resources - Previous experience scaling platforms on Azure with a thorough understanding of reference architectures - Expertise in implementing DevOps culture, fostering collaboration between development and operations teams - Experienced in designing monitoring solutions around cloud infrastructure management - A passion for working with Engineering teams to help them identify where and when problems can be solved with cloud infrastructure and pipeline automation - Experience optimizing system reliability, scalability, and performance through DevOps methodologies - Motivated by identifying and prioritizing problems as much as you are solving them - Preferred Industry Certifications include: AZ-400: Microsoft Certified: DevOps Engineer Expert, Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), Docker Certified Associate, HashiCorp Terraform Associate, Security Certifications related to Kubernetes, Terraform, and cloud technologies - Interpersonal skills that are empathetic, courteous, and friendly - Experience in the healthcare space Requirements - Your previous platforms have good uptime and don’t require the CEO to call us to tell us everything is down, with monitoring tools like New Relic, DataDog, and CloudWatch Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan

Role Description We are seeking a high-trajectory Lead Technical Recruiter to join as our founding technical recruiting pillar. This is a unique Player-Coach opportunity designed for a results-driven technical recruiter who wants to remain hands-on closing complex roles today, while explicitly scaling into talent leadership tomorrow. - The Founding Technical Recruiting Blueprint: Design and execute the end-to-end technical hiring strategy. - The Player-Coach Transition: Start by personally driving full-cycle execution for complex tech roles, with the opportunity to transition into a leadership role. - High-Velocity Full-Cycle Execution: Maintain a high volume of active candidates while ensuring an elite candidate experience. - Creative & Inclusive Sourcing: Utilize advanced sourcing techniques to attract and engage high-quality, diverse technical talent. - Data-Driven Funnel Optimization: Provide weekly "Funnel Health" reports and build tracking systems to identify bottlenecks in conversion. - Strategic Talent Advisor: Partner with technical leadership to evaluate team structures and project growth needs. - Strategic Mission Narrative: Develop an understanding of Carrum’s value-based care model to effectively pitch our vision to candidates. Qualifications - 6+ years of experience in technical recruiting, preferably with 3+ years in a high-growth startup environment. - Leadership ambitions and high emotional intelligence. - Obsessed with funnel optimization and Interview-to-Offer ratios. - Understanding of the nuances between different technical roles. - Ability to articulate the value-based care mission enthusiastically. - Experience leveraging AI-driven sourcing and automated workflows. Requirements - Proven execution in building recruiting processes from scratch. - Passion for mentorship and team performance management. - Ability to operate a technical recruiting pipeline efficiently. - Strong consultative insights to help leadership architect future technical organizations. Benefits - Stock option plan. - Flexible schedules and remote work. - Chicago and San Francisco offices available. - Flexible PTO, within reason. - Summer Fridays (sign off @ 1pm local time). - 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day. - Annual holiday shutdown in December. - Paid parental leave. - Health, vision, and dental insurance. - Employee Assistance Programs (EAP). - 401K retirement plan.

Role Description At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. The salary range for this role is $95,000 - $115,000 depending on geography and level of experience, plus equity and an annual bonus. You’re excited about this opportunity because you will: - Own and independently execute running Semi-Monthly payrolls for exempt employees and Bi-Weekly payrolls for non-exempt/hourly employees. - Ensure accurate, compliant and timely payroll execution, including processing all employee changes (compensation, deductions, garnishments, 401K changes, tax elections). - Manage complex hourly calculations, including overtime, shift differentials, meal/rest break penalties, and other contractual adjustments across multiple states. - Partner with Accounting to support month-end close, including reviewing payroll journal entries, accruals, and reconciliation of payroll GL accounts and bank activity. - Continuously improve payroll operations by building scalable workflows and leveraging AI/automation, documenting processes, and strengthening internal controls. - Serve as the internal system admin for Rippling. Optimize its capabilities across workflows, system integrations (time tracking), and custom payroll and compensation reports. - Oversee payroll tax compliance across multiple states, managing new state registrations, local tax jurisdictions, and staying ahead of changing labor laws. - Perform meticulous monthly reconciliations of all health, dental, vision, and ancillary benefit invoices against Rippling enrollment data and payroll deductions. - Partner with our insurance brokers and carriers to immediately resolve billing discrepancies, ensuring correct payments and employee deductions. - Manage the timely submission of 401(k) contributions and loans via Rippling’s integrations, ensuring full compliance with non-discrimination testing and annual audits. - Serve as the primary administrator for the company’s equity incentive plan via Carta. Handle the end-to-end lifecycle of stock options (NSOs, ISOs) and RSUs, including processing new board-approved grants, equity exercises, cancellations, and vestings. - Ensure accurate tax withholding and reporting for equity transactions (disqualifying dispositions, stock exercises) and coordinate with the accounting team for quarterly equity-based compensation journal entries. - Collaborate with People, Finance, Legal, and external vendors to resolve payroll issues, improve efficiency, and maintain data integrity. - Effectively communicate to employees with compassion and empathy. Qualifications - You bring a rich background of 5+ years of dedicated payroll experience, with at least 1–2 years directly managing equity administration. - Deep, hands-on experience running payroll in Rippling is strictly required. - Carta equity management experience is highly preferred. - Deep knowledge of wage and hour laws, payroll processing cycles (Semi-Monthly & Bi-Weekly), and time-tracking systems for a diverse hourly workforce. - You don't just see numbers; you look for anomalies and audit your own work before anyone else sees it. - You thrive in a high-growth, fast-paced environment. You are comfortable building processes where they don't yet exist and scaling them as we grow. - Entrepreneurial and resourceful — we need people who can independently find creative ways to make a big impact quickly. - Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. - Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description We are looking for a team of Member Success Specialists to help us scale our Care Operations as we continue to grow. The Member Success Team will play a critical role in our success. Reporting to the manager of the Member Success Team, you will act as the definitive subject matter expert on the member journey, serving as the critical operational bridge between the Commercial and Client Success (CS) teams and the Care Team. Moving away from standard day-to-day casework, this strategic role ensures that high-impact client launches are flawlessly engineered, program guarantees are met, and the Care Team is fully equipped to deliver an unmatched experience from day one. You’re excited about this opportunity because you will... - Drive Visible Scale: You will have a direct hand in how Carrum Health expands its footprint, protecting the company’s reputation at the highest level of enterprise business. - Drive Systems Change: You’ll have a front-row seat to the friction points in our current patient journey. You are excited to not just fix a problem once, but to collaborate with leadership and project managers to build better systems that prevent that problem from ever happening again. - High-Stakes Visibility: Your work puts you at the intersection of Care Team, Commercial Team, and Client Success. You will intervene in the care journeys of VIP members and high-priority clients, putting your problem-solving skills on a stage where leadership will see your direct impact on patient outcomes. - Bridge the Gap: You enjoy being the "connective tissue" between our clients and our Care Team. You’ll take pride in smoothing over the bumps in the road, ensuring that even when things get complicated, the patient experience remains "white-glove" and seamless. - Client-Facing Subject Matter Expert: Actively participate in external client meetings as the dedicated expert on the member journey, confidently answering complex stakeholder questions regarding the end-to-end member experience. - Implementation & Post-Launch Support: Partner directly with the CS Account Manager during client onboarding and implementation, serving as the ongoing primary point of contact for member-related operational questions or concerns. - Custom Journey Engineering: Translate nuanced client-specific requests into operational realities, modifying the member journey map to accommodate custom client requirements without disrupting core performance. - Funnel Oversight & Performance Reporting: Keep proactive "eyes on the funnel" early in the implementation cycle; handle manual reporting. Work with data and CS to prove program efficacy and ensure contractual guarantees are met during the critical first month of launch and beyond. - L&D Collaboration: Synthesize and transition nuanced, account-specific launch criteria directly to the Care Team Learning & Development (L&D) department to ensure training materials match custom client commitments. - Workflow Trialing & Testing: Proactively trial and "dry-run" new patient journeys prior to go-live, identifying friction points, workflow gaps, or systemic barriers before they impact a live member. - Cross-Functional Workflow Adjustments: Collaborate cross-functionally with Product and Engineering teams to adjust workflows, patch systemic bugs, and resolve technical hurdles (e.g., eligibility verification issues). Qualifications - Equivalent experience to an IC3 level within current team. - High level of comfort with the Care App and other internal tools to confidently represent the current member experience. - Exceptional verbal and written presentation skills, with a proven ability to independently lead high-stakes external meetings and represent operational processes professionally to major clients. - A background in testing workflows, managing product/engineering dependencies, and transforming abstract client requests into concrete standard operating procedures (SOPs). - Comfort with pulling, aggregating, and analyzing manual operational data to build client-ready efficacy reports under tight deadlines. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description We are looking for a Cancer Care Navigator to help us connect patients to the right care and understand their benefits. The Cancer Care Navigator will play a critical role in our success. - The Care Navigator, Oncology I independently manages a broader range of care coordination and navigation responsibilities. - The CNO I applies sound judgment within established guidelines and serves as a reliable operational partner across teams. - The hourly range for this role is $26 - $29.70 depending on geography and level of experience, plus equity and an annual bonus. You’re excited about this opportunity because you will... - Gain a bird’s-eye view of the entire organization by working across multiple units rather than being siloed in one area. - Break the monotony of a fixed desk or routine; every week brings a new environment and a fresh set of challenges. - Become a "go-to" resource, building professional relationships with different teams and leadership figures across the company. - Prove your ability to remain calm and effective in shifting environments—a key trait for future leadership roles. - Handle end-to-end travel logistics, including flight bookings and ground transportation under tight deadlines. - Maintain a high level of availability to cover shifting priorities and urgent assignments as the departmental needs evolve. - Perform comprehensive insurance verifications, researching complex coverage issues and ensuring all authorizations are secured prior to service. - Act as the primary point of contact for incoming calls, assessing urgency and accurately routing clinical inquiries to the Clinical Care Navigator. - Evaluate and prioritize daily tasks, pivoting between clerical duties and urgent operational needs without a loss in productivity. - Maintain meticulous records of all financial transactions and travel logs, ensuring they meet internal audit standards. - Ensure accurate documentation and follow-through across care workflows. - Coordinate with external providers and internal partners to support care delivery. - Identify recurring operational issues and surface improvement opportunities. - Maintain HIPAA compliance and data integrity standards. Qualifications - High School Diploma or General Education Degree (GED) required; college education preferred. - A proven ability to learn new tasks quickly and pivot priorities on short notice. - Exceptional verbal and written communication skills. - A high level of punctuality and a flexible mindset regarding shift assignments and emergency logistical needs. - Spanish Speaking preferred. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. - Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. - We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. - We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description We are looking for a Web Growth Engineer to help us unfreeze our primary commercial engine and transform our digital presence into a high-velocity conversion pipeline. The Web Growth Engineer will play a critical role in our success. Reporting to the Director of Content Marketing , you will own the full-time technical management, administration, and continuous layout engineering of our core WordPress architecture and be crucial in driving data-backed conversion rate optimization (CRO) and user-experience (UX) performance. - Own the entire public-facing web architecture, including code base stability, technical performance optimization, responsive layouts, and data tracking layers. - Help build and scale modern, conversion-focused page structures that operationalize our Corporate Messaging Framework across 100% of our public assets. - Regularly collaborate with Product Marketing, Content, B2C, and Marketing Operations to rapidly publish mid-funnel validation assets (webinars, case studies, proof campaigns) that break buyer indecision. - Directly optimize website conversion paths to capture an absolute baseline conversion lift. Qualifications - Strong skills working with the WordPress core platform, front-end HTML/CSS/JavaScript layout engineering, front-end A/B testing frameworks, and web analytics toolsets. - 4+ years of technical web development and digital optimization experience, healthcare or technology company preferred. - Experience in user-experience (UX) engineering, managing complex digital asset migrations, and deploying integrated multi-channel campaign architectures. - Track record in driving documented conversion rate lifts, resolving pipeline funnel stagnation, and accelerating mid-funnel pipeline velocity. - Ability to ruthlessly prioritize code execution under tight product deadlines, directly manage cross-functional partner inputs, and deliver insight-driven strategic executions. - Entrepreneurial and resourceful — As a member of a high-growth startup, we need people who can find creative ways to make a big impact quickly and without much direction. - Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. - Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes through the power of technology and human-centered design. - Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. - We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. - We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Role Description This is a contract role, with the potential to go up to $50,000. You’re excited about this opportunity because you will... - Help support our clinical business intelligence team. Qualifications - 3+ years of experience working in clinical informatics, healthcare claims analytics, clinical coding, quality measurement, or a closely related healthcare data role. - Strong working knowledge of clinical code sets, including CPT, HCPCS, ICD-10-CM/PCS, DRG/MS-DRG, diagnosis codes, procedure codes, and how these codes are used in claims and clinical service line definitions. - Demonstrated experience translating clinical concepts into structured code logic, including defining procedures, conditions, episodes of care, complications, exclusions, or service-line groupings. - Experience working with claims data and/or clinical quality data to support reporting, algorithm development, measure definitions, or clinical review workflows. - Ability to review code sets and determine whether they are clinically appropriate, complete, and defensible for the intended use case. - Ability to work independently with cross-functional teams, including clinical, data, product, operations, and quality stakeholders. - Strong attention to detail and ability to document coding logic, assumptions, edge cases, and recommendations clearly. - 5+ years of experience in clinical informatics, healthcare claims analytics, quality measurement, clinical coding, or a related role. - Experience supporting quality algorithm development, clinical measure development, risk stratification, provider evaluation, or outcomes reporting. - Experience working across multiple clinical service lines, especially surgery, oncology, musculoskeletal care, bariatrics, cardiovascular care, behavioral health, or other specialty care areas. - Familiarity with quality frameworks or measure programs such as CMS quality measures, HEDIS, MIPS, EOM/OCM, PROMs, complications tracking, readmissions, ED utilization, mortality review, or patient safety indicators. - Coding certification or related credential, such as CPC, CCS, RHIT, RHIA, CRC, CDIP, or equivalent experience. - Clinical background or licensure, such as RN, NP, PA, MD/DO, PharmD, or other relevant healthcare training. - Experience with claims grouping, episode definitions, service-line attribution, procedure/diagnosis mapping, exclusions, complications, and clinical edge-case review. - Familiarity with healthcare data tools or query languages, such as SQL, Excel/Google Sheets, BI tools, claims platforms, EHR data, or data dictionaries. - Experience documenting coding logic in a way that can be understood by clinical, product, data, and business stakeholders. - Prior experience working in a startup, value-based care, Centers of Excellence, provider network, payer, employer-sponsored healthcare, or digital health environment. Benefits - Flexible working hours. - Generous time off. - Paid parental leave. - Opportunities to connect with coworkers both virtually and in-person. Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. As a senior member of the Care Team, the Senior Clinical Care Navigator serves as the lead architect for the most complex patient journeys and multi-system coordination needs. The SCCN masters the intersection of clinical excellence and operational strategy, managing high-acuity cases while simultaneously refining the workflows that drive care continuity. You’re excited about this opportunity because you will... - Own Complex Care: Have the autonomy to manage advanced cardiology caseloads, guiding patients from diagnosis through recovery and ensuring no one falls through the cracks of the healthcare system. - Represent the Service Line: Serve as a key clinical representative for the Cardiology Service Line, tracking critical case metrics and collaborating with cross-functional partners to support the program's growth. - Drive Operational Success: Take individual ownership of the clinical and operational success of your assigned cases, ensuring patients achieve the best possible health outcomes. - Document Best Practices: Use your technical writing skills to translate clinical workflows into clear, repeatable documentation and standard processes. - Refine Care Models: Influence our care models by identifying operational gaps and providing feedback to help set the standard for navigation workflows. - Bridge Clinical & Business Operations: Act as a critical link between Center of Excellence (CoE) clinical experts and our internal clinical operations teams to ensure business execution aligns with clinical intent. - Caseload Management: Manage a dedicated caseload of cardiology patients; identify eligible candidates and facilitate all necessary referrals for testing and procedural appointments. - Care Path Execution: Participate in the implementation and evaluation of educational materials and clinical care paths to ensure patient adherence to medical plans and behavioral modifications. - Operational Alignment: Work closely with management on daily operations, contributing insights toward short- and long-range planning to improve service delivery and patient satisfaction. - Subject Matter Expertise: Serve as a clinical resource for the care team, providing guidance on cardiac diagnosis management and patient quality-of-life matters. - End-to-End Navigation: Own the seamless delivery of care for your patients, ensuring they experience clear, coordinated, and timely care throughout their journey. - Continuous Improvement: Identify operational bottlenecks and workflow gaps, contributing actionable insights that enhance the overall patient experience. - Change Adaptability: Serve as a stabilizing force within the team as processes, digital tools, and organizational needs evolve. - Cross-Functional Collaboration: Partner across departments to support workflow improvements and ensure clinical execution aligns with patient experience goals. Qualifications - Registered Nurse with a BSN and a proven track record (5+ years) of progressive experience in cardiology. - Technical savvy to collect, report, and present program metrics (via Excel, PowerPoint, etc.) to drive quality improvement and regulatory compliance. - Ability to manage complex workflows, high-impact responsibilities, and advanced patient scenarios. - Commitment to providing the highest level of service through empathy, professionalism, and integrity. - Ability to handle confidential information and adhere to HIPAA requirements. - Comfortable interacting through a variety of tech platforms and can quickly learn new software. Requirements - Bachelor of Science in Nursing (BSN) from an accredited School of Nursing is required. - Minimum of 5+ years of progressive clinical experience in Cardiology is preferred. - Demonstrated ability to lead interdisciplinary teams and manage specialty clinics with minimal supervision. - High level of proficiency in Evidence-Based Practice (EBP) and relationship-based care models. - Current and unrestricted Registered Nurse licensure. - Nice to have: Spanish Speaking preferred. - Nice to have: Board certification in Cardiac-Vascular Nursing (RN-BC) or as a Care Coordination and Transition Management (CCCTM) professional is highly recommended. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare.

Role Description Carrum Health is seeking an inquisitive, process-driven Manager of Benefits Workflow & Plan Governance. This role is for a "systems thinker" who sits within the Legal & Compliance team but lives in the details of cross-functional execution. You will help architect the rules and workflows that ensure Carrum remains compliant with ERISA and member equity standards while providing a seamless, flexible experience for our members. You will be responsible for defining the "Rules of Engagement" for complex scenarios—ranging from plan year transitions to high-stakes intake decisions. Your goal is to eliminate ambiguity for our internal teams, ensuring that every member is treated fairly and every plan is administered with precision. The salary range for this role is $166,000 - $218,000 depending on geography and level of experience, plus equity and an annual bonus. Qualifications - 5+ years in Healthcare Operations, Benefits Administration, or a Governance/Compliance role. - Strong understanding of the spirit of ERISA, particularly regarding member equity and plan documentation. - Proven ability to take a complex policy and turn it into a simple, executable workflow for a front-line team. - Ability to act as a "translator" between the rigid requirements of Legal and the fast-paced needs of Client Success and Patient Care. Requirements - Work crossfunctionally to develop and maintain a standardized logic for when and why exceptions expire. - Serve as the internal champion and enforcer of Carrum’s "Primary Payer" requirement. - Design and document the workflow for members seeking a second consult through Carrum after being deemed a "non-surgical candidate." - Assist in the ongoing review and update of Carrum’s SPD (Summary Plan Description) language across the employer client base. - Create the decision trees and scripts used during intake to identify non-primary payers or unauthorized second consult requests. - Provide the "Playbook" for how we handle vFlex exceptions. - Ensure our workflow logic mirrors the Coordination of Benefits (COB) and rules of engagement with the various health plan partners. - Regularly audit workflows to ensure "flexibility" doesn't create regulatory risk or violate member equity. - Align with COEs on our exception and consult rules to prevent billing friction and maintain clinical standards. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan