Carrum Health

Role Description At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. The salary range for this role is $200,000 - $225,000 depending on geography and level of experience, plus equity and an annual bonus. You’re excited about this opportunity because you will: - Build and maintain actuarial models that project healthcare cost and utilization for employer populations covering procedure incidence, cost benchmarking, demographic adjustment, and trend analysis to produce credible, market-specific savings estimates. - Own the end-to-end savings methodology: quantify avoidance impact, unit cost savings, and total program ROI for employer clients across all covered episode categories, ensuring outputs are internally consistent and defensible under actuarial review. - Design and run scenario and sensitivity analyses across participation structures, ramp schedules, and cost trend assumptions, translating results into clear ranges and recommendations for Sales, Finance, and C-suite audiences. - Partner with data science and analytics teams to build reproducible actuarial pipelines in Python, R, or SQL against cloud data platforms, with full documentation of assumptions, data lineage, and methodology for peer review and client disclosure. - Serve as the actuarial voice in client-facing work: prepare savings estimates for RFPs and renewals, develop actuarial memoranda and certifications, and communicate findings in plain language to employer CFOs, benefits consultants, and brokers. Qualifications - Associate of the Society of Actuaries (ASA) credential required. - 5-10 years of actuarial experience in healthcare ideally in a consulting environment such as Milliman, Mercer, Aon, Willis Towers Watson, or equivalent. - Deep familiarity with commercial health plan pricing, employer self-funded/stop-loss plans, or value-based care economics. - Proven experience building and validating healthcare cost and utilization models: incidence rates, PMPM/PMPY benchmarks, episode-of-care pricing, and cost trend analysis. - Proficiency in Python or R for actuarial modeling; SQL for data extraction from cloud platforms (Databricks, Snowflake, BigQuery, or equivalent). - Demonstrated ability to communicate actuarial findings to non-actuarial stakeholders including CFOs, benefits consultants, and executives. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. The Chief of Staff (CoS) to the CEO reports to the CEO and will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking for someone with exceptional leadership talent and the ability to lead by influencing through respect and trust, rather than formal authority. The Chief of Staff is the strategic integrator of our leadership team, serving as the connective tissue between vision and execution. Your mission is to maximize the CEO’s impact and ensure the organization moves as a single, high-velocity unit. Qualifications - 10+ years experience, preferably with prior experience at a growth-stage startup and at a consulting firm. - Deep experience in stakeholder and project management. - Ability to influence without positional authority. - Proven track record of designing executive operating rhythms and repeatable decision-making frameworks. - High-velocity execution partner with organizational diplomacy. - AI Evangelist with the ability to architect a strategic roadmap for AI-driven workflows. Requirements - Expand CEO's Execution Capacity. - Lead High-Stakes Special Projects. - Design the Operating Cadence. - Codify Decision-Making. - Maturity of Metrics. - Drive Organizational Diplomacy. - Own the Goal-Setting Lifecycle. - Hold the Line on Accountability. - Disciplined AI Adoption & Operationalization. - Build Internal AI Capabilities. Benefits - Stock option plan. - Flexible schedules and remote work. - Chicago and San Francisco offices available. - Self-managed vacation days, within reason. - Paid parental leave. - Health, vision, and dental insurance. - 401K retirement plan. Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. You’re excited about this opportunity because you will... - Lead and develop a high-performing, multidisciplinary Patient Care organization that primarily includes Care Navigators dedicated to key client accounts. - Establish and execute a strategic vision for patient care delivery that ensures service excellence, strong client alignment, and scalability as Carrum grows. - Oversee daily operations of the Care Navigation teams, ensuring workflows, communication, and patient touchpoints are seamless and effective. - Partner closely with internal clinical leadership to ensure alignment on care protocols and seamless care transitions for patients. - Ensure a differentiated, high-touch experience for every patient, combining empathetic support with operational precision. - Collaborate with Client Success and cross-functional leaders to enhance patient engagement, streamline workflows, and represent operational capabilities in client-facing environments. - Define, monitor, and analyze key performance metrics, including patient satisfaction, client-specific engagement rates, and care utilization. - Partner with leadership to design and implement technology and process improvements that optimize care coordination and patient outcomes. - Lead workforce planning, staffing, and professional development across your teams to ensure adequate capacity, readiness, and tight alignment with client needs. - Serve as a visible, hands-on leader who inspires excellence, accountability, and collaboration within a remote team environment. - Manage budgets and resource allocation for the Care Navigation function, ensuring efficiency and sustainable growth. - Continuously identify opportunities to innovate, scale, and elevate the patient experience using data, technology, and client feedback. Qualifications - You have 10+ years of experience in patient operations, care coordination, account management, or healthcare service delivery roles, including 5-8 years of leadership experience managing leaders of leaders as well as multidisciplinary or customer-facing operations teams. - You are a strong operational leader. While a clinical background is not required, experience working alongside clinical teams is highly valued. - You have proven success leading operational teams and building strong partnerships with external clients to support their member populations. - You are a strategic operator who can set vision, manage execution, and adapt to the needs of a growing organization. - You are data-driven, skilled at interpreting metrics and using insights to improve outcomes, quality, and operational efficiency for both patients and client stakeholders. - You are passionate about building and developing people, fostering an environment of empathy, learning, and accountability. - You have exceptional communication and collaboration skills, able to engage effectively with external clients, executives, and internal partners. - You handle confidential information appropriately and maintain full compliance with HIPAA and other regulatory standards. - You embody “patient first” values and are deeply motivated by the opportunity to improve the patient journey through high-quality, coordinated care. - You thrive in a fast-paced, evolving environment, comfortable with ambiguity and inspired by mission-driven work. - Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus. - Spanish-speaking is a plus. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Title: Manager, Care Navigation Location: United States Job type: Full Time Department: Care Concierge Work type: Remote United States Job Description: At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The salary range for this role is $90,000–$110,000, depending on experience and location This is a full-time, remote position eligible for full benefits and bonus. You’re excited about this opportunity because you will... - Lead, coach, and develop a high-performing Patient Care Specialist team that delivers a differentiated, high-touch experience for every patient. - Mentor, motivate, and model best practices to your team, fostering excellence through demonstration and support. - Oversee daily team operations, ensuring patient cases are managed efficiently, compassionately, and in compliance with quality standards. - Act as the senior escalation point for complex or sensitive patient situations, ensuring swift, empathetic resolution. - Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded. - Partner with leadership and cross-functional teams to develop strategic, operational, and technological solutions that enhance quality, improve efficiency, and reduce cost of care. - Support the design and continuous improvement of workflows, communication protocols, and digital tools to enhance patient experience and team performance. - Onboard, train, and empower new team members to deliver exceptional care navigation from day one. - Implement standards to maximize productivity, quality, and an outstanding patient experience. - Foster a culture of empathy, accountability, and continuous learning while serving as a role model for Carrum Health’s values. We’re excited about you because… - You have 5+ years of experience in patient navigation, care coordination, or digital health operations. - You bring 3–5 years of people management experience, leading teams in healthcare, customer support, or care coordination environments. - You are passionate about delivering high-touch, empathetic service and empowering your team to do the same. - You demonstrate strong communication and interpersonal skills, with the ability to engage effectively across patients, clinicians, and internal teams. - You are highly organized and data-driven, using metrics to monitor performance and identify areas for growth or improvement. - You have deep judgment and discretion when handling confidential or sensitive patient information and are committed to HIPAA compliance. - You thrive in a fast-paced, dynamic environment, balancing multiple priorities with composure and precision. - You have an entrepreneurial, solution-oriented mindset—comfortable innovating, testing, and improving processes. - You excel at cross-functional collaboration, working closely with operations, clinical, client success, and product teams to drive meaningful outcomes. - Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus. - Spanish-speaking ability is a plus. Why you’ll love working with us... - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. - We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. - We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. - We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Title: Care Navigator, Flex Location: United States Job Description: At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The Care Navigator I supports the delivery of a thoughtful, high-touch patient experience by assisting with care coordination tasks under close guidance. In this role, the Care Navigator I focuses on learning Carrum’s referral, scheduling, and post-intake workflows while building strong patient communication and organizational skills. The hourly rate for this role is $26 and eligiible for full benefits and overtime. This is a flex role, typically working between 32-40 hours/week with opt-in overtime. You’re excited about this opportunity because you will... - Support patients through referral coordination, appointment scheduling, and basic follow-up tasks. - Learn how to navigate EHRs, CRMs, and internal tools to document and manage patient cases accurately. - Communicate clearly and compassionately with patients, providers, and internal teams. - Follow established SOPs to ensure consistency, accuracy, and timeliness in patient care workflows. - Escalate questions or complex scenarios appropriately while building confidence in your decision-making. - Develop foundational knowledge of Carrum’s care model, provider partnerships, and service lines. We’re excited about you because… - You bring empathy, curiosity, and a strong desire to help patients navigate healthcare. - You are detail-oriented, organized, and able to follow structured processes. - You are dependable and comfortable receiving feedback and coaching. - You demonstrate professionalism when handling sensitive patient information. - You are eager to learn new tools and workflows in a fast-paced environment. - You value teamwork and contribute positively to team culture. Key Responsibilities: - Manage a moderate caseload (~150-175 cases) of patients requiring coordinated referrals, scheduling, and follow-up. - Accurately document patient interactions and updates in CRMs. - Follow SOPs to complete tasks within defined SLAs. - Communicate status updates to patients and internal partners as directed. - Escalate complex cases to senior specialists or leadership when appropriate. - Participate fully in onboarding, training, and continuing education. Qualifications and Requirements: - High School Diploma or General Education Degree (GED) required; college education preferred. - Spanish Speaking preferred Why you’ll love working with us... - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. - We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. - We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. - We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. Autofill application Save time by importing your resume in one of the following formats: .pdf or .docx. Loading...

Title: Senior Azure Cloud DevOps Engineer Location: United States Job type: Full Time Department: Engineering Work type: Remote Job Description: At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. As a Senior Azure Cloud DevOps Engineer, you will be primarily responsible for bridging development and operations through collaboration, infrastructure as code (IaC), automation, and systems maintenance. This role requires excellent communication skills to work with stakeholders, understand their needs, and convey progress. The ideal candidate will excel at designing and implementing best-practice IaC solutions, automating the deployment, scaling, and management of application infrastructure, and maintaining systems to meet company needs. Additionally, you will lead incident response and root cause analysis efforts to ensure quick issue resolution and prevention. Carrum is at an inflection point where we are modernizing our cloud architecture and building a scalable, compliant Azure foundation for future enterprise growth, You will lead infrastructure projects end-to-end, from problem definition and technical design through ticket creation and implementation, rollout, documentation, and operational ownership Beyond these core responsibilities, you will be expected to integrate security best practices into our infrastructure lifecycle to ensure compliance with data protection regulations. You will also be responsible for comprehensive documentation of technical procedures, configurations, and deployed solution architectures. This role reports directly to the Senior DevOps Engineering Manager. The salary range for this role is $160K-$200K, depending on geography and level of experience, plus possible equity and an annual bonus. You’re excited about this opportunity because you will... - Work with a diverse group of people from a wide variety of backgrounds that value inclusion and openness - Hold yourself and others accountable for spending that extra 10% on a project to deliver great documentation in addition to the functionality itself - Relish working with your team and cross-functionally with members from other teams to both prevent and solve problems that impact our patients - Be a peer leader and expert on our cloud-based infrastructure platform that powers Carrum Health, and take it to the next level of maturity while keeping it dead simple - Design for simplicity and intelligence - Take ownership of the code you develop and release your work product frequently into the production environment - Write great documentation so that others know how to best utilize the components you build, and to remind your future self - Channel your inner product manager through well-written stories to inform our backlog and create great products. At times, create your own tickets. We’re excited about you because… - 7+ years of experience working with cloud infrastructure, CI/CD pipelines, and/or site reliability engineering - 5+ years of experience working with container orchestration tools (e.g. AKS, EKS) as well as the supporting deployment models and monitoring/observability of them - Expertise in launching fullstack applications and data ecosystems leveraging technology such as: Github Actions, Azure Terraform Modules, Azure Landing Zones, Azure Networking, Azure App Insights, Azure FrontDoor, Azure PLDMC Services, and Azure Data Factory - You have previous experience scaling platforms on Azure with a thorough understanding of reference architectures, showcasing your ability to design and implement cloud solutions that align with industry best practices - Expertise in implementing DevOps culture, fostering collaboration between development and operations teams - Experienced in designing monitoring solutions around cloud infrastructure management - A passion for working with Engineering teams to help them identify where and when problems can be solved with cloud infrastructure and pipeline automation - Experience optimizing system reliability, scalability, and performance through DevOps methodologies - You are motivated by identifying and prioritizing problems as much as you are solving them, and you are comfortable sharing your recommendations with team members and leaders - Preferred Industry Certifications include: AZ-400: Microsoft Certified: DevOps Engineer Expert, Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), Docker Certified Associate, HashiCorp Terraform Associate, Security Certifications related to Kubernetes, Terraform, and cloud technologies. Please list valid, verifiable certification numbers. - Your previous platforms have good uptime and don’t require the CEO to call us to tell us everything is down, with monitoring tools like New Relic, DataDog, and CloudWatch - You have interpersonal skills and are empathetic, courteous, and friendly - You have experience in the healthcare space Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description We’re rebuilding healthcare from the ground up and looking for interns to play a critical role in our success. This internship program runs for 10 weeks from June 8 to August 14, 2026 and is open to recent graduates and grand students. The internship is remote and has a stipend of $7,500.00 paid in semi-monthly installments. The Cancer Care Growth Strategy Intern will report to the General Manager - Cancer Care. You will be responsible for working on a high value project to increase the number of people who can take use the cancer benefit. This means you will help calculate the total opportunity from the initiative, manage execution through cross-functional collaboration, identify issues and risks, and make recommendations for changes to meet desired goals. Specific deliverables will be outlined at the beginning of your internship. You’re excited about this opportunity because you will: - Map and document end-to-end process flows for operationalizing initiatives, including development of supporting assets such as scripting, training materials, and onboarding resources. - Build a reporting dashboard to track initiative progress and key metrics, enabling ongoing visibility for business unit leadership. - Learn how to manage execution of complex, cross functional initiatives in a high growth healthcare technology company. - Have opportunities to develop strategic and impactful analyses that support the project's key objectives and priorities. - Learn how AI tools are deployed in real world business settings (with the opportunity to augment!). - Present your findings and recommendations to leaders and teams across our organization. - Get exposure to business leaders at the cutting edge of healthcare. Qualifications - Available from June 8, 2025 to August 18, 2026. - Have your own laptop or computer and a stable internet connection in order to work remotely. - Experience with data analysis and quantitative modeling; ability to synthesize large datasets into clear, decision-ready insights (healthcare or payer/employer data experience a plus). - Strong project and process thinker: comfortable moving between strategic framing and operational detail, with the ability to develop structured workflows and stakeholder-facing materials. - Familiarity with oncology and specialty care preferred but not required; curiosity about healthcare delivery and value-based care models is a must. - Entrepreneurial and resourceful; you want to find creative ways to make a big impact. - Possess project management experience, exhibit data driven thinking and can structure complex problems for resolution. - Comfortable with deadlines and being accountable to others that are counting on you. - Want to learn how to collaborate cross-functionally and aggregate perspectives across interests and points of view. - Excellent verbal and written communication skills in English. - Demonstrated ability to prioritize work in a fast-paced, dynamic environment. Benefits - You'll do real work that matters. - You'll learn from people who've done it before. - You'll see what it looks like to change healthcare. - You'll be trusted to do your job. - You'll be part of a team that has fun. - You'll leave with more than a line on your resume. Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Role Description At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. This internship program runs from June 8 to August 14, 2026 and is open to current college students and recent graduates. The internship is remote and has a stipend of $7,500.00 paid in semi-monthly installments. The Emerging Services intern will report to the General Manager, Substance Use and Emerging. You will be responsible for: - Working on a high value project to increase utilization of our services and set up Emerging lines for near term success. - Managing the project, identifying issues that might impede execution, and communicating cross-functionally. - Performing analyses to ensure project success and identify further opportunities. - Working towards a specific deliverable outlined at the start of your tenure. You’re excited about this opportunity because you will: - Project manage execution of complex, cross functional initiatives in a high growth healthcare technology company. - Develop strategic and impactful analyses that support the project's objectives and priorities. - Interview clinical experts and Center of Excellence partners to develop research and points of view that aid project success. - Deploy AI tools in real world business settings (with the opportunity to augment!). - Present your findings and recommendations to leaders and teams across our organization. - Get exposure to business leaders at the cutting edge of healthcare. Qualifications - Available from June 8, 2025 to August 18, 2026. - Have your own laptop or computer and a stable internet connection to work remotely. - Care about healthcare and patients. - Are entrepreneurial and resourceful; you want to find creative ways to make a big impact. - Possess project management experience, exhibit data driven thinking, and can structure complex problems for resolution. - Are comfortable with deadlines and being accountable to others that are counting on you. - Want to learn how to collaborate cross-functionally and aggregate perspectives across interests and points of view. - Have excellent verbal and written communication skills in English. - Have a demonstrated ability to prioritize work in a fast-paced, dynamic environment. Benefits - You'll do real work that matters. - You'll learn from people who've done it before. - You'll see what it looks like to change healthcare. - You'll be trusted to do your job. - You'll be part of a team that has fun. - You'll leave with more than a line on your resume. Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Title: Principal Business Intelligence Analyst Location: United States Job type: Full Time Department: Business Intelligence Work type: Remote Job Description: At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The Role We are seeking a detail-oriented Business Intelligence Analyst to join our Analytics team to help unlock additional commercial analytics and reporting capabilities. In this role, you'll work with complex datasets to derive meaningful insights, support data-driven decision-making, and contribute to mission-critical automation efforts, specifically with our provider and commercial teams. The salary range for this role is $155,000 - $180,000 depending on geography and level of experience, plus equity and an annual bonus. You’re excited about this opportunity because you will... - You automate before you manually do it twice - If you find yourself running the same query or building the same report more than once, you build a pipeline and collaborate with engineers. Manual work at scale a a problem you fix, not a workflow you accept - You own accuracy personally - The analysis you produce informs employer decisions and executive strategy. You validate your work before it ships., document our logic, and flag uncertainty rather than hiding it - You think in systems, not outputs - A one-off analysis is the last resort. You collaborate to build data models and reporting infrastructure that answer categories of questions, not single requests - You are resourceful and self-directed - You do not wait to be fully briefed before making progress. You find the data, make reasonable assumptions, document them and deliver something useful while iterating towards perfect - You communicate what the data means, not what it says - You translate complex analytical outputs into clear business narratives for stakeholders who need to make decisions, not just consume numbers We’re excited about you because… - 10+ years in business intelligence, analytics engineering, or data analytics, with a strong bias toward building automated, scalable solutions rather than one-off analysis. - Expert-level SQL: you write complex, optimized queries across large datasets, build reusable CTEs and modular logic, and think in terms of data models rather than query outputs. - Advanced Tableau skills: you build dashboards that people actually use, with attention to performance, usability, and visual clarity, not just technical correctness. - Hands-on experience with Snowflake and at least one other cloud warehouse or query engine such as Athena, BigQuery, or Redshift. - Real experience working with healthcare claims data: you understand CPT codes, diagnosis codes, episode structures, and the data quality challenges that come with claims, and you know how to work around them. - Python proficiency for analytics automation: you can write scripts to automate report generation, data validation, and pipeline orchestration without needing an engineer to do it for you. - A strong instinct for data quality and a track record of building validation checks, anomaly detection, and documentation into your work rather than treating them as afterthoughts. - Exceptional attention to detail and ability to manage interconnected numerical datasets - Strong organizational skills with ability to manage multiple projects simultaneously - Bachelor's degree in Business, Analytics, Statistics, or related field - Entrepreneurial and resourceful qualities — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction. - Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. - Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Why you’ll love working with us... - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. - We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. - We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. - We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Client Success Associate Location: This is a fully remote position in the USA, with a preference for candidates located in Chicago or the San Francisco Bay Area. Job Description: At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for a Client Success Associate to help us execute operationally. The Client Success Associate will play a critical role in our ability to support and maintain our growing book of business. Reporting to the CS Operations Manager, you will own key operational activities and be crucial in helping to manage the client lifecycle for Carrum’s enterprise clients. This is a tremendous growth opportunity for someone looking to be challenged on a daily basis, learn from an experienced team, and build a career in Client Success. The salary range for this role is $50,000 - $65,000 depending on geography and level of experience, plus equity and an annual bonus. This is a fully remote position, with a preference for candidates located in Chicago or the San Francisco Bay Area. You’re excited about this opportunity because you will... - Be responsible for supporting Client Success Managers to deliver the highest level of service to our clients throughout the entire client lifecycle - Create reporting deliverables to help support and validate our client’s engagement results - Build annual business reviews for clients to summarize results and ROI - Configure and update client records in Carrum’s Patient Care App - Support the implementation process for new clients by creating and maintaining documentation deliverables - Update Client Success trackers, tools, and resources - Respond to and resolve operational requests from clients - Work closely with the Member Marketing team to QA monthly/quarterly campaigns and own events such as webinars or in-person benefit fairs - Collaborate cross-functionally with Carrum’s Sales, Patient Care, and Technology teams - Serve as a Carrum representative for various virtual events including webinars, summits, and informational sessions - Travel onsite to client locations to support Open Enrollment events (5% travel) We’re excited about you because you bring… - 1-2+ years of experience in Client Success/account management, consulting and/or professional services (healthcare industry experience highly desirable) - Highly detail-oriented, extremely organized and results-driven; exceptional at creating process and structure - Strong operational and reporting prowess - Excellent collaboration and time management skills - Effective communication skills: the ability to be direct, logical and succinct - Experience meeting deadlines, keeping many balls in the air and prioritizing work in a fast-paced, dynamic environment - Entrepreneurial spirit; ability to solve problems creatively and strategically - Experience working in fast-paced, dynamic, rapidly growing, early-stage environments - Have a laser client focus and a take pride in being accountable and proactive - Burning passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric Why you’ll love working with us... - We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. - We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. - We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. - We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. - We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. - You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.