• Lead, coach, and develop a high-performing Patient Access team that delivers a differentiated, high-touch experience for each patient. • Mentor, motivate, and model best practices through hands-on coaching and leading by example. • Supervise the day-to-day operations of the Patient Access Team, ensuring efficient, accurate, and empathetic handling of patient cases. • Act as the ultimate escalation point for patients, ensuring swift and compassionate resolution of complex or sensitive issues. • Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded. • Partner with leadership to develop strategic, operational, and technological solutions that improve quality, efficiency, and patient access while reducing care costs. • Support the design and continuous improvement of workflows, policies, and tools that enhance both patient experience and team performance. • Onboard and train new team members quickly and effectively, ensuring consistency and excellence across the team. • Implement and uphold standards to maximize productivity, quality, and service consistency across all patient interactions. • Foster a positive, mission-driven culture rooted in empathy, accountability, and continuous learning. • Serve as a role model for Carrum Health’s values, leading with integrity, empathy, and a focus on patient-first outcomes.

• Operate the entire Change Lifecycle (Normal, Standard and Emergency Changes) • Validate and improve change quality, including risk and impact assessments • Prepare meetings, facilitate them and document the outcomes • Ensure complete and compliant documentation — including deployment plans, backout plans, test evidence and approvals • Coordinate closely with Service Operations, Release Management, Service Level Management (SLM), Problem Management and external providers • Monitor change KPIs and derive improvement actions • Communicate decisions, ensure transparency and ensure governance compliance

• Estimating and negotiating change orders throughout the construction lifecycle. • Provide estimate and cost planning to include producing and presenting the final cost plan. • Review and participate with the design services team and general contractor in the development of cost estimates. • Reconcile changes and assist the general contractor to ensure that their data is accurate. • Communicate or meet with the general contractor and owner of project manager to gather status information to prepare a cost estimate update. • Prepare written comments to the general contractor’s submissions, including the executive summary. • Coordinate all sources of cost information for cost discussions and suppliers direct from NPA, subs, quantities from A/Es. • Inform and drive engineering priorities based on cost impact. • Work proactively with minimal supervision to resolve scheduling issues. • Manage cost checks and carry out valuations on larger projects.

• Estimating and negotiating change orders throughout the construction lifecycle. • Provide estimate and cost planning to include producing and presenting the final cost plan. • Review and participate with the design services team and general contractor in the development of cost estimates. • Reconcile changes and assist the general contractor to ensure that their data is accurate. • Communicate or meet with the general contractor and owner of project manager to gather status information to prepare a cost estimate update. • Prepare written comments to the general contractor’s submissions, including the executive summary. • Coordinate all sources of cost information for cost discussions and suppliers direct from NPA, subs, quantities from A/Es. • Inform and drive engineering priorities based on cost impact. • Work proactively with minimal supervision to resolve scheduling issues. • Manage cost checks and carry out valuations on larger projects. • Complete timely, accurate cost checking and valuation processes. • Participate effectively with post-contract cost variances and the change of control processes. • Manage Cost impact / contingency management and commitment tracking logs. • Prepare funding data presentations and coordinate VE sessions with stakeholders. • Developing cost plans and estimates through the design phase, delivering updated cost plans at appropriate design milestones. • Providing commercial input to design optioneering and input into value engineering exercises. • Reviewing contractor and subcontractor pricing and leading negotiations on behalf of the client to drive fair contract prices. • Performing quantity surveying, cost controls, and change management activities throughout the project lifecycle. • Ensuring that post-contract cost variances and change control processes are managed effectively. • Ensuring that cost auditing and valuation work is managed effectively and that a robust process for cost validation is in place. • Carrying out the production of monthly cost reports for presentation to the client. • Ensuring that final accounts are negotiated and agreed upon in a timely manner. • Compiling built cost estimate records for benchmarking purposes. • Identify, coach and mentor talent to realize their potential and celebrate the success of others. • Display excellence in leadership and service delivery on commissions is in line with the conditions of appointment