• Take ownership of the CRM in its final setup and drive strategic development. • Build and maintain system architecture, workflows, and automations. • Define and track central KPIs: conversion rate, pipeline velocity, lead quality, customer value. • Analyze and optimize existing processes along the customer journey. • Co-develop B2B pricing logic with the Head of B2B and Finance. • Manage the B2B shop - product access, collections, price and bundle implementation. • Build a reporting and analytics infrastructure to enable data-driven decision-making in the B2B team. • Coordinate B2B communications as the interface to Marketing and Brand.

• Supports management of the ICON Sales and Marketing operation • Responsible for administration and support of ICON’s Zoho CRM database • Executes mass communications including email, automation, and integrated marketing campaigns for automated lead generation and scoring programs • Administrator for Zoho CRM database including user setup, profiles and roles, plus customization for objects, fields, record types, page layouts, validations and user permissions/privileges • Manage the vendor relationships – understand new releases, how they might impact our implementation, if problems are being addressed according to the service level agreement… • Working closely with Sales and Marketing teams, oversee demand generation analytics and reporting • Create and manage complex workflow rules, data validation, and triggers • Develop and create customized reports and dashboards • Train new and existing users on sales database applications • Provide application users with technical support - taking problems/enhancement requests and prioritizing/managing their delivery • Create and maintain documentation on processes, policies, application configuration, and related materials for users • Marketing automation administrator • Executes mass communications for email, automation, and integrated marketing campaigns • Develops and runs reports for team Key Performance Indicators (KPIs)

Role Description Would you like to join a team that is an integral part of decision making? Are you eager to use your financial skills to influence stakeholders? Be part of something bigger. Knowledge may be power, but you need to put the right knowledge in the right hands at the right time to create truly powerful solutions. That is exactly what you’ll do at LexisNexis. We’re a leading global provider of content, tools and analytics. We bring these tools that help customers around the world enhance productivity, improve decision making and advance the rule of law. If you’re passionate about driving and developing successful new business opportunities, we’re looking for you. The Sales Operations Analyst is necessary to provide analytical and operational sales support and leadership for the LNNA Sales organization. This position provides expertise and leadership across Sales Operations. This includes the analysis and reporting of POS, revenue, expense, variable compensation, and customer information and partnering with Sales leaders. - Provide operational support to sales management - Work cross-functionally with other departments - Enhance and improve the operational efficiencies within the sales organization - Develop processes and procedures to support the sales process and participates in the development of requirements for sales support systems - Provide support to track sales performance metrics and process improvement - Develop, manage and lead projects - Use best practices and knowledge of internal and external business issues to improve products or services - Act as a resource for colleagues with less experience Qualifications - 3+ years of experience in a sales organization - Bachelor’s degree, MBA preferred - Successful candidate will reside in Ohio - Experience in analyzing data and identifying areas to improve and track - Skilled using SQL and Salesforce (or similar CRM) - Ability to influence and interact with senior leadership - Excellent problem-solving skills to resolve issues - Proficient in M.S. Office - Demonstrated success in remote work environment - Strong communication skills (verbal, written and presentation) Requirements - U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates. Benefits - We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. Company Description - We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. - Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. - Please read our Candidate Privacy Policy. - We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. - USA Job Seekers: EEO Know Your Rights.

Role Description Would you like to join a team that is an integral part of decision making? Are you eager to use your financial skills to influence stakeholders? Be part of something bigger. Knowledge may be power, but you need to put the right knowledge in the right hands at the right time to create truly powerful solutions. That is exactly what you’ll do at LexisNexis. We’re a leading global provider of content, tools and analytics. We bring these tools that help customers around the world enhance productivity, improve decision making and advance the rule of law. If you’re passionate about driving and developing successful new business opportunities, we’re looking for you. The Sales Operations Analyst is necessary to provide analytical and operational sales support and leadership for the LNNA Sales organization. This position provides expertise and leadership across Sales Operations. This includes the analysis and reporting of POS, revenue, expense, variable compensation, and customer information and partnering with Sales leaders. - Provide operational support to sales management - Work cross-functionally with other departments - Enhance and improve the operational efficiencies within the sales organization - Develop processes and procedures to support the sales process and participates in the development of requirements for sales support systems - Provide support to track sales performance metrics and process improvement - Develop, manage and lead projects - Use best practices and knowledge of internal and external business issues to improve products or services - Act as a resource for colleagues with less experience Qualifications - 3+ years of experience in a sales organization - Bachelor’s degree, MBA preferred - Successful candidate will reside in Ohio - Experience in analyzing data and identifying areas to improve and track - Skilled using SQL and Salesforce (or similar CRM) - Ability to influence and interact with senior leadership - Excellent problem-solving skills to resolve issues - Proficient in M.S. Office - Demonstrated success in remote work environment - Strong communication skills (verbal, written and presentation) Requirements - U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates. Benefits - We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Company Description We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.