Paychex

• The Enterprise Account Executive plays a vital role in driving sales and fostering strong relationships with client leads. • They are responsible for developing and executing sales strategies to achieve revenue targets and meet company objectives. • This role involves identifying new business opportunities, negotiating contracts, and ensuring customer satisfaction. • The National Account Executive collaborates closely with internal teams such as marketing, product development, implementation, and customer service to deliver comprehensive solutions that meet client needs. • They also monitor market trends, analyze competitor activity, and provide valuable insights to inform decision-making.

• Develop and execute the overall HCM sales strategy to achieve annual revenue and growth targets. • Drive net-new business acquisition while expanding existing client relationships. • Build and maintain a healthy sales pipeline and forecast accuracy across all segments. • Identify emerging market opportunities and competitive trends within the HCM landscape. • Recruit, hire, onboard, and develop top-performing HCM sales talent. • Coach sales managers and individual contributors through structured performance management. • Establish sales methodologies, KPIs, and best practices to improve conversion rates and productivity. • Personally engage in executive-level sales opportunities and key account negotiations. • Develop relationships with C-suite executives, CHROs, HR leaders, CFOs, and procurement stakeholders. • Collaborate with solution consultants to create compelling business cases and ROI analyses. • Monitor sales performance metrics, pipeline health, and forecast attainment. • Present regular business reviews to executive leadership.

• Supports management of the ICON Sales and Marketing operation • Responsible for administration and support of ICON’s Zoho CRM database • Executes mass communications including email, automation, and integrated marketing campaigns for automated lead generation and scoring programs • Administrator for Zoho CRM database including user setup, profiles and roles, plus customization for objects, fields, record types, page layouts, validations and user permissions/privileges • Manage the vendor relationships – understand new releases, how they might impact our implementation, if problems are being addressed according to the service level agreement… • Working closely with Sales and Marketing teams, oversee demand generation analytics and reporting • Create and manage complex workflow rules, data validation, and triggers • Develop and create customized reports and dashboards • Train new and existing users on sales database applications • Provide application users with technical support - taking problems/enhancement requests and prioritizing/managing their delivery • Create and maintain documentation on processes, policies, application configuration, and related materials for users • Marketing automation administrator • Executes mass communications for email, automation, and integrated marketing campaigns • Develops and runs reports for team Key Performance Indicators (KPIs)

• Serve as a Subject Matter Expert (SME) on drug and occupational health services, including best practices, regulatory requirements, and industry trends. • Support client-facing activities, including: Participating in prospect and client calls, Providing guidance on program design and product selection, Explaining capabilities, compliance considerations, and service options • Partner with internal teams (Customer Success, Sales, Operations) to: Provide expertise on complex client needs, Recommend solutions tailored to client requirements, Assist in resolving escalations or unique scenarios, Offer consultative guidance to improve client program effectiveness, compliance, and overall experience • Maintain strong knowledge of: Federal and state drug screening regulations, Department of Transportation (DOT) requirements, Occupational health screening standards • Collaborate with vendors, laboratories, collection sites, and third-party administrators to: Clarify capabilities and service offerings, Address service-related questions or challenges, Support program alignment with client needs • Contribute to internal knowledge sharing by: Acting as a resource for team questions, Providing input on process improvements and service enhancements, Assisting with documentation or guidance materials as needed • Stay current on emerging trends, regulatory updates, and industry changes to ensure accurate and proactive guidance • Attend relevant conferences, webinars, or industry events to maintain subject matter expertise

• Review records processed and returned by external vendors and/or in-house colleagues • Must work within guidelines to provide accurate results to our clients • Ensure all searches are processed and reported according to state and federal laws as outlined in AccuSourceHR’s reporting guidelines • Preparing records to be dispatched to client • Analyze information and compare data sets to confirm matching identifiers • Perform other duties as assigned • Meet or exceed minimum standard service requirements

• Conducting thorough research into an individuals’ background using a variety of tools, such as databases and public records • Gathering information, analyzing data, and compiling this information to be entered into a final report • Processing searches related to background screening reports • Ensuring all searches are processed and reported according to state and federal laws as outlined in AccuSourceHR’s reporting guidelines • Ensuring all searches are processed according to client guidelines • Retrieving public records information and entering said information into our platform • Analyzing information and comparing data sets to confirm matching identifiers • Performing other duties as assigned • Meeting or exceeding minimum standard service requirements

• Owns the strategy and execution for the Drug and Occupational Health functions within the company. • Responsible for managing and maximizing team utilization for drug and occupational health products with our customer base. • Act as a liaison for Third-Party Administrators, Laboratories, Internal Personnel, Clients, and Client Applicants. • Develop the company’s Drug and Occupational Health Services strategy to ensure alignment with business goals. • Collaborate with clients and/or internal teams to understand the program’s needs. • Service as a Subject Matter Expert (SME) for the team and engage with prospective customers, existing customers, partners and internal team members in that capacity. • Discover and implement new capabilities that yield competitive advantage. • Ensure adherence to State and Federal regulatory compliance in Drug and Occupational Health product screenings. • Monitor KPI’s to manage operational and vendor performance. • Present Drug and Occupational Health solutions and optimizations to clients, Executive Leadership, and board members as needed. • Create workflows and SOP’s for the department. • Manage performance and productivity for team members in the department including development of training materials, setting department expectations and ensuring team members are aligned with department standards and industry best practices. • Attend in person conferences and seminars relevant to the functions of the department.

• Own product strategy and roadmap for AI-enabled capabilities, workflow automation, data-driven insights, integrations, and platform improvements. • Partner with engineering to design, test, and launch AI-enabled features, copilots, assistants, agents, conversational experiences, and intelligent workflows. • Develop deep understanding of customer workflows across screening, compliance operations, document management, monitoring, business-system integrations, and regulated operational environments. • Conduct customer discovery, stakeholder interviews, workflow analysis, competitive research, and market assessment. • Partner with engineering, security, compliance, legal, and operations to manage risks related to sensitive data, PII, bias, explainability, auditability, and human oversight.

Manager, Enterprise Risk and Internal Controls - Rochester, New York - Leadership - Full Time - Hybrid - Paychex - No - 41049 Job Description Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview General purpose: Responsibilities Please note - the person who fills this role will work a hybrid schedule from our Rochester NY office. This is not a remote position. - Oversees risk assessment activities, including data collection, analysis, report compilation and publication. Evaluates financial and process information provided by team to ensure the process should continue. Responsible for risk assessment forums including P4, Macro Risk Assessment, Micro Risk Assessment, and Risk Rewinds, to analyze, identify, describe, and estimate key business threats. Leads Risk Assessment strategic planning to create vision and goals for mitigating enterprise-wide risk. - Leads a team of risk management professionals as they identify, assess, and mitigate enterprise-wide risks as well as design, deploy, test and monitor governance frameworks to ensure enterprise risks are mitigated. - Oversees logistical preparations and arrangements through the Risk Assessment team to carry out review initiatives by ensuring all materials and parties are present and prepared. Develops detailed review plans and recruits and establishes review teams consisting of cross-departmental personnel to participate in the enterprise-wide independent risk assessments to determine risk and inefficiencies comprising business architecture. Facilitates pre-review meetings to clearly outline expectations and orient guest reviewers with the appropriate review model. - Oversees review teams, providing continual coaching and feedback, ensuring the review delivers the expected results. Coordinates the consolidation of the review team’s research and streamlines the arrangement of key data within final reports to ensure accuracy of all published content. Presents recommendations and risk mitigation tactics to reduce or eliminate the risk or inefficiency. Follows up and partners with various business areas on the status of proposed recommendations. - Oversees the recurring ERM reporting summary. Oversees the preparation of department reporting and facilitates review meetings with Senior Management. Reports on the top Paychex enterprise risks, prepares heat maps and mitigation strategies, and monitors industry trends and macroeconomic factors to identify potential emerging risks to Paychex. - Develops Enterprise Risk Management/GRC Framework to apply an automated strategic approach to monitoring risk and opportunity across the enterprise. Maintains a comprehensive knowledge of the ERM methodologies and GRC tools. Advocates for Paychex as a thought leader in the ERM, GRC and Internal Control space through internal presentations and industry conferences, to advance our competitive positioning within the industry. Drives the program to influence Paychex customers’ actions toward ERM related topics through product offerings and literature. - Advances and educates others on enterprise risk management discipline internally and externally to generate awareness and perpetuate a culture focused on risk identification and mitigation aligning with the ERM Methodology. Represents Paychex Risk Management through public speaking engagements and training and guides risk management advancement in conjunction with industry experts. - Recruits, selects, hires, trains, and evaluates performance of personnel to ensure all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources as required for professional advancement. Qualifications - Bachelor's Degree - Preferred - 4 years of experience in leadership. - 10+ years of experience in related field. - CIA - CRMA - Preferred - CRMP - Preferred Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $120,000 - $150,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values - Act with uncompromising integrity. - Provide outstanding service and build trusted relationships. - Drive innovation in our products and services and continually improve our processes. - Work in partnership and support each other. - Be personally accountable and deliver on commitments. - Treat each other with respect and dignity. - What's in it for you? - We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. - We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. - We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. - We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. - We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

• Communicate with customers via telephone and other electronic communication methods • Multi-task between phone volume, live chats, and email • Prioritizing communication to meet time service objectives • Respond to client/applicant inquiries and conduct investigations to resolve client concerns • Proactively place calls to clients to report status and/or gather necessary information to complete orders • Follow up on outstanding client exceptions and inquiries • Become a Subject Matter Expert (SME) on company product • Maintain a high standard of customer service and rapport with our clients • Work closely with other departments such as Operations, Implementations, Sales, and Account Management to help build and retain client partnerships • Perform other clerical, administrative or customer-oriented projects/tasks as assigned