Reed Technology

Role Description Are you excited to lead a high‑impact customer success organization shaping the future of legal workflows and AI‑powered practice? Do you enjoy developing leaders, driving measurable customer outcomes, and partnering with large law firms at a strategic level? The Regional Manager, Customer Success leads a team of consultative professionals supporting Large Law firms to realize value from LexisNexis research, drafting, analytics, and AI‑powered workflow solutions. This role owns the regional customer success motion, ensuring strong adoption, workflow transformation, retention, and usage growth. You will combine people leadership, executive presence, and a modern customer success approach focused on measurable business outcomes. Responsibilities - Lead and develop a high‑performing team responsible for adoption, workflow transformation, customer value, and retention across Large Law accounts. - Own regional customer success strategy and execution, including customer health, value realization, retention, and usage growth. - Coach team members to act as trusted advisors and create tailored success plans aligned to customer goals and workflows. - Partner cross‑functionally with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and reviews. - Use customer health, engagement, and usage data to prioritize accounts and address adoption or change management challenges. - Drive continuous improvement in retention and expansion through insight‑led customer engagement. - Represent the voice of the customer by sharing actionable insights with leadership and product teams. Qualifications - Bachelor’s degree and B2B SaaS experience required, with legal industry exposure preferred; JD strongly preferred. - Experience leading consultative, customer‑facing teams in legal technology, enterprise software, customer success, or related environments. - Strong understanding of large law firm workflows, stakeholder dynamics, and AI‑enabled legal research and drafting. - Proven ability to coach teams on strategic account planning, stakeholder engagement, and value‑based conversations. - Experience using customer health, engagement, and usage data to guide account strategy and improve outcomes. - Comfort working with CRM, customer success, analytics, and AI‑enabled tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms. - Demonstrated executive presence, commercial acumen, and change leadership capability. Requirements - Work in a Way that Works for You: We promote a healthy work/life balance across the organization. - Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Benefits - Numerous wellbeing initiatives. - Shared parental leave. - Study assistance and sabbaticals. Company Description LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $98,500 - $183,000. Total Target Cash Range: $151,700 - $281,500. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the base pay range is $98,500 - $183,000, the total target cash range is $151,700 - $281,500. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 05/29/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Role Description The Sales Enablement & Content Strategy Manager owns customer‑segment narratives and customer‑facing assets that help sales teams create, accelerate, and close pipeline. This role partners closely with sales and business leaders to shape effective messaging and learning experiences that improve sales outcomes. The focus is on impact, clarity, and continuous improvement in how sales teams engage customers. Responsibilities - Partner with sales and business leadership to identify content needs and best practice sales messaging - Prepare comprehensive legal sales content, including customer-facing assets and sales training materials - Use tools such as Microsoft Office, Camtasia, and related software to create engaging, interactive training content - Build and maintain strong sales and product knowledge across the legal product portfolio - Provide coaching and mentorship to sales professionals at all levels to reinforce sales excellence - Conduct needs analysis, content mapping, design, writing, development, and testing of content - Report results and develop executive summaries for leadership at key intervals - Travel up to 10%, based on business needs Qualifications - Have a Juris Doctorate degree - Demonstrated experience in sales enablement, sales, and content development with measurable results - Strong understanding of end-to-end sales processes and how content supports pipeline performance - Proven ability to lead, influence, and collaborate across teams - Experience in B2B SaaS or content/platform organizations with complex product portfolios - Proficiency with core Office 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams - Strong project management, time management, and organizational skills - Clear and effective written, verbal, and presentation communication skills Benefits - Healthy work/life balance - Numerous wellbeing initiatives - Shared parental leave - Study assistance - Sabbaticals - Annual incentive bonus eligibility Company Description LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Role Description The Training Specialist is a member of the Global Customer Operations (GCO) Training team and supports the development and delivery of training programs for customer support representatives who provide legal research support. This role helps ensure a consistent, high-quality customer experience by preparing employees with the product knowledge, process understanding, problem-solving skills, and customer interaction skills needed to support customers effectively. - Deliver instructor-led, virtual, and structured training sessions for new and existing customer support representatives in legal support functions. - Reinforce core employee competencies such as product knowledge, customer service, teamwork, problem solving, and effective use of support tools and processes. - Support the design, development, and maintenance of training materials for legal support representatives, including facilitator guides, learner materials, knowledge resources, and practice activities. - Update training content to ensure information is accurate, relevant, current, and aligned with approved processes, products, content, and service workflows. - Assist with needs analysis and gap identification activities by gathering feedback, reviewing recurring learner questions, and helping identify routine knowledge deficiencies. - Partner with operations leaders, quality teams, subject matter experts, and other internal stakeholders to ensure training reflects current business needs and customer support expectations. - Collect and review learner feedback, assessment results, and performance indicators to help evaluate training effectiveness and identify opportunities for improvement. - Use established procedures to support routine review of quality indicators such as QA results, customer feedback, and related performance measures when assessing training outcomes. Qualifications - Bachelor’s degree or equivalent work experience in education, training, communications, legal studies, business, or a related field. A background supporting legal research or legal support environments is helpful. - Experience in training, coaching, customer support, legal support, or a related operational environment preferred. - Working knowledge of adult learning principles and training methodologies; familiarity with ADDIE and training measurement concepts such as Kirkpatrick is preferred. - Strong verbal, written, presentation, process, technical, and analytical skills. - Ability to build and maintain effective working relationships with diverse internal stakeholders and learners. - Ability to follow established procedures, manage routine assignments, and work both independently and collaboratively under supervision. This aligns with the Level 09 professional profile. - Experience working in a matrixed corporate environment is preferred. Requirements - Work in a way that works for you. - We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees. Benefits - Medical Aid - Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) - Modern family benefits, including adoption and surrogacy - Study Leave

Role Description This position exists to create preference and active-users primarily in law schools in an assigned territory by assessing the needs of the customer, developing school-specific business plans, and promoting the advantages of LexisNexis products and services. The Practice Area Consultant will also assist the commercial account team in uncovering leads and opportunities that result in revenue and POS. - Acting as a Consultative Sales Person, by supporting law school customers in order to increase active users. - Working at all levels of law schools including students, faculty, librarians and leadership (i.e. law school Dean-level). - Developing strategic account plans (which will differ school-by-school), recognize sales. - Demonstrating deep product, content or practice area knowledge; acts as internal resource for sales, marketing and segment. - Preparing and delivering specialized customer presentations that communicate our value proposition and differentiators to create new active users. - Conducting research, analysis of findings and shares information with product, segment and marketing as applicable. Qualifications - Have a Juris Doctor degree; State Bar membership is highly preferred. - Possess 1-2 years of legal practice experience. - Display excellent verbal and written communication skills. - Have experience developing and executing on account plans and coordinating key stakeholders and resources to positively impact clients. - Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge. - Have the ability to travel to local accounts. Benefits - Promote a healthy work/life balance across the organization. - Numerous wellbeing initiatives. - Shared parental leave. - Study assistance. Compensation - Base Salary: $71,600. - Commissions: $14,000. - U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. - This job is eligible for an annual incentive bonus.

Role Description The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates. - Gathering, evaluating, and understanding customer use cases - Creating and delivering innovative, AI-enabled product features and capabilities that delight our customers - Leading and mentoring team members, playing an active role in peer development and recruitment - Leveraging and identifying metrics and data to track progress on customer needs and project budgets - Developing clear go-to-market launch plans, through coordinated development with external, customer-facing teams - Driving key end-to-end life-cycle components, from planning to release - Developing product vision and road-map plan, aligned with business strategy, and communicating these across all critical stakeholders Qualifications - Be a natural problem solver and able to take a lead in collaborating to resolve issues - Have the ability to interact professionally and effectively with internal and external customers - Have experience in mentoring or training others and acting as a subject matter expert to guide colleagues - Have excellent verbal and written communication skills and be able to build relationships with customers and stakeholders - Be able to think analytically and demonstrate excellent organizational skills when dealing with multiple priorities - Be able to demonstrate product development knowledge, including developing related business cases, content, and product plans - Have significant experience in Product Management, from collaborative conceptualization to post-release management - Have a degree in a technical field or proven technical acumen and experience, along with either a law degree, paralegal certificate, and/or significant legal experience Benefits - Promote a healthy work/life balance across the organization - Numerous wellbeing initiatives - Shared parental leave - Study assistance - Sabbaticals Company Description LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Role Description We are looking for legally trained professionals with strong proficiency in Arabic and English to join our team as Bilingual Legal Analysts, supporting the delivery of high-quality legal information for LexisNexis MENA solutions across the Middle East region. As part of the Editorial Operations function, you will play a key role in ensuring that content — including legislation, case law, regulatory materials, and practical resources — is accurately processed, structured, and made accessible to end users in a clear, consistent, and reliable format. This is a hands-on, operational role offering exposure to a wide range of legal topics and jurisdictions, where you will contribute directly to the quality and usability of LexisNexis solutions, while working within well-defined processes and editorial standards. Responsibilities - Process, review, and validate legal content in Arabic and English, ensuring accuracy and alignment with editorial standards - Translate or validate legal materials (legislation, case law, regulatory texts, practical resources) depending on assignment - Structure and format content within LexisNexis systems (CMS and editorial tools) - Conduct targeted legal research to support content processing and validation, and ensure terminological consistency and clarity across bilingual legal content - Monitor legal and regulatory developments to support content updates, use internal tools, including AI-assisted workflows, to support content processing and quality control - Collaborate with internal teams (Editorial, Product, Technology) to support content delivery and platform development - Contribute to quality control processes and continuous improvement of editorial workflows - Manage assigned tasks within defined timelines and production targets Qualifications - Law degree (LL.B., J.D., or equivalent) - Strong proficiency in written legal Arabic and professional-level English - Excellent attention to detail with strong analytical and critical thinking skills - Demonstrated ability to work with structured legal content and follow defined editorial and operational processes - Ability to perform effectively in a deadline-driven, high-volume production environment - Genuine interest in legal content development, publishing, or digital information solutions - Familiarity with legal research tools and strong working knowledge of Microsoft Office applications - Comfortable working with digital platforms and AI-assisted tools to support content processing, quality, and efficiency Benefits - Medical Aid - Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) - Modern family benefits, including adoption and surrogacy - Study Leave

Role Description As a Team Lead you will serve as a hands-on technical leader and people manager for a team of Data Scientists / Applied AI Engineers focused on building, deploying, and scaling customer-facing and internal AI-powered features. In addition to contributing directly to solution design, experimentation, and code delivery, this role provides direction on execution plans, delivery schedules, technical approaches, and operational excellence. The position has direct reports. Qualifications - Strong experience building and shipping AI/ML-powered product features in production environments, with an emphasis on implementation, iteration, and measurable outcomes over research prototypes. - Advanced knowledge of machine learning development lifecycles, including problem framing, data preparation, model development, evaluation, deployment, monitoring, and continuous improvement. - Experience applying techniques such as predictive modeling, classification, ranking, recommendation systems, NLP, LLM-powered workflows, or other statistical/ML methods to real business problems. - Strong proficiency in Python and common data science / machine learning libraries and frameworks. - Experience partnering closely with software engineering teams to productionize models and integrate AI capabilities into scalable applications and services. - Strong knowledge of software development best practices, including version control, testing, code review, CI/CD, and agile delivery methodologies. - Experience designing experiments, defining success metrics, and using offline and online evaluation methods to assess feature performance. - Strong understanding of data modeling, data quality, feature engineering, and working with structured and unstructured data. - Proficiency with SQL and data manipulation techniques, including performance optimization. - Experience with modern data and ML tooling, including cloud platforms, model serving, orchestration, monitoring, and MLOps practices. - Ability to guide build-vs-buy decisions and effectively leverage third-party AI platforms, foundation models, or vendor capabilities where appropriate. - Strong problem-solving skills, including the ability to translate ambiguous business needs into practical technical solutions. - Ability to write and review detailed technical designs, model documentation, and implementation plans for complex systems. - Strong skills in setting, communicating, implementing, and achieving business objectives through direct management of others. Requirements - Lead a team of Data Scientists / Applied AI Engineers responsible for delivering production AI capabilities that improve products, workflows, and customer outcomes. - Serve as the initial point of escalation for technical and delivery issues within the team’s area of responsibility. - Contribute directly to hands-on technical work, including solution design, coding, experimentation, model development, feature implementation, and production troubleshooting. - Partner with product, engineering, design, and business stakeholders to define requirements, prioritize opportunities, and translate business needs into deployable AI solutions. - Drive delivery of AI/ML features from concept through launch, ensuring solutions are robust, scalable, maintainable, and aligned to business goals. - Establish and uphold best practices for experimentation, model evaluation, deployment, monitoring, and ongoing optimization of AI systems in production. - Work closely with engineering teams to operationalize models and AI services, including APIs, batch pipelines, real-time inference, and human-in-the-loop workflows where applicable. - Help the team focus on pragmatic execution by balancing innovation with speed, reliability, cost, explainability, and operational constraints. - Define and monitor success metrics for shipped features, and use feedback, telemetry, and experimentation results to drive continuous improvement. - Write and review technical specifications, implementation plans, and design documents for moderately to highly complex AI-enabled systems. - Resolve complex technical issues involving data, modeling, integration, deployment, and production performance. - Mentor and develop team members in both technical execution and business impact, ensuring they are equipped to build and ship high-value AI features. - Keep abreast of developments in applied AI, machine learning, LLMs, and adjacent technologies, and identify practical opportunities to apply them. - Carry out management responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, performance management, coaching, recognition, and addressing employee concerns. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits. - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs. - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity. - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits. - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts. - Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

Role Description We are looking for a Scrum Master to enable high-performing, autonomous product engineering teams. This role sits within the Engineering organization and is embedded with one or two cross-functional squads. The Scrum Master is accountable for how teams work – facilitating effective Agile practices, improving flow and predictability, and fostering a culture of continuous improvement and psychological safety. As a servant-leader and delivery partner, the Scrum Master works closely with Engineering Managers, Product Managers, and Product Operations (including Technical Program Managers) to ensure portfolio priorities translate into realistic, sustainable execution at the team level. Key Responsibilities - Serve as Scrum Master for one or more teams, applying Scrum, Kanban, or Scrumban as appropriate. - Own team-level delivery predictability through clear goals, realistic planning, and visible progress, risks, and dependencies. - Ensure work is visible, prioritized, and flowing effectively using backlogs, boards, and WIP limits. - Facilitate Agile ceremonies (Planning, Stand-ups, Reviews, Retrospectives, Refinement) to drive clear outcomes. - Coach teams on Agile principles, self-organization, and continuous improvement. - Support Product Owners and Product Managers with effective backlog management and value-based slicing of work. - Define, track, and use delivery metrics (e.g., throughput, cycle time, quality, DORA where applicable). - Identify and remove impediments impacting delivery or quality in partnership with Engineering, Product, TPMs, and Product Operations. - Coordinate cross-team delivery, managing dependencies and risks collaboratively. - Provide clear, business-focused delivery, risk, and capacity insights to stakeholders and planning forums. Qualifications - Hands-on experience as a Scrum Master or Agile delivery lead for software engineering teams. - Strong understanding of Agile frameworks (Scrum, Kanban) and modern engineering practices. - Proven facilitation and coaching skills, including navigating conflict and driving outcomes. - Comfortable using delivery metrics and basic analytics to inform decisions. - Excellent written and verbal communication skills across technical and senior stakeholders. - Ability to influence without authority and build strong cross-functional partnerships. - Experience supporting multiple teams or working in scaled Agile environments. - Familiarity with Agile tooling such as Azure DevOps or Aha. - Exposure to Product Operations, TPMs, or platform/portfolio delivery models. - Technical background (engineering, QA, or similar) and/or Agile certification (CSM, PSM, KMP) preferred. Requirements - Join our team and contribute to a culture of innovation, collaboration, and excellence. - Work in a way that works for you. - We promote a healthy work/life balance across the organization. - With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. - Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Benefits - Country specific benefits available.

Role Description Do you enjoy having a Consultative approach towards sales and driving revenue? Do you enjoy collaborating with Account Managers to deliver on common goals? Join us in shaping a more just world. You will be responsible for driving new business sales, developing key relationships, and driving product value. You will aim to bring in new business by prospecting into specific industry sectors and compliance departments. You will open up exciting opportunities with tremendous potential for growth. Responsibilities - Prospecting for new business sales through a high volume of cold calling and follow up in assigned territory - Learning, understanding and demonstrating our world class products to prospects - Certification and mastery around demonstrating our world class products - Achieving or exceeding consistent monthly, quarterly, annual sales goals and sales KPIs Qualifications - Have excellent lead generation or inside sales experience - Be experienced with heavy cold calling volume (50-100 outbound/day) - Be a good listener, quick thinker, with the ability to work solo and as a team - Have a Bachelor’s degree or equivalent work experience - Demonstrate excellent communication skills both verbally and written - Be detail oriented with the ability to follow defined processes - Have solid time management skills - Be able to use Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and CRM Benefits - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Retirement benefits (salary investment plan/employer stock purchase plan) - Modern family benefits, including adoption and surrogacy Company Description LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

Role Description We are hiring a Decision Support Analyst to join our Finance team. This role is designed for professionals with 2-5 years’ experience who want to develop strong analytical, problem-solving, and data troubleshooting capabilities in a fast-paced business environment. In this role you will work with real, imperfect data and be expected to analyze, validate, and troubleshoot information to generate reliable, decision-grade insights. You will partner with finance and business stakeholders to understand performance, identify issues, and support better commercial outcomes. Responsibilities - Partner with Finance Business Partners and operational teams to analyze business performance and support decision-making - Build and maintain components of budgeting, forecasting, and financial models - Analyze, validate, and troubleshoot financial and operational data across multiple systems and data sources - Investigate and resolve data discrepancies, identifying root causes and implementing fixes - Develop and maintain dashboards, reports, and performance metrics with a focus on accuracy and usability - Perform variance and root cause analysis to explain drivers of performance - Translate ambiguous business questions into structured analytical approaches - Deliver clear, actionable insights (not just reports) that inform business decisions - Work with stakeholders to improve data quality, reporting processes, and automation Qualifications - Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field - 2-5 years of experience in analytics, finance, or a related role - Advanced Excel skills (e.g., pivot tables, lookups, basic modeling) - Demonstrated ability to work with large, messy, or incomplete datasets - Solid analytical and problem-solving skills with attention to detail - Ability to operate effectively in ambiguous, fast-changing environments - Solid communication skills with the ability to explain analysis clearly - Intellectual curiosity and a willingness to challenge data and assumptions - Persistence in solving problems when answers are not immediately clear Benefits - Promote a healthy work/life balance across the organisation - Appealing working prospect with numerous wellbeing initiatives - Shared parental leave - Study assistance and sabbaticals - Flexible working hours to fit personal productivity Company Description LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.