Role Description The role involves the following responsibilities: - Invoice Processing - Issue Resolution - Mailbox Management - Vendor Reconciliation Qualifications - College Graduate - 2-3 years experience in processing high volume vendor invoices Requirements - Individual Contributor - Location: Manila - Shift: US - Client Interfacing: Yes - Travel Involved: No - Deputation Involved: No - Interviewing Manager: Naomi Magpantay - Reporting Manager: Naomi Magpantay Company Description eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Role Description We are seeking a Global Travel Specialist to manage and support day-to-day business travel operations across India and selected APAC markets. In this role, you will be responsible for handling high-volume, routine travel requests while ensuring a seamless, compliant, and hassle-free travel experience for our employees. The position focuses on end-to-end travel coordination, ticketing support, shared inbox management, and first-level traveler assistance. This role aligns functionally to the Global Travel Team and will collaborate closely with the Sr. Global Travel Specialist. This position reports into the Senior Director of Accounting. - End-to-End Booking: Coordinate and manage end-to-end business travel bookings (flights, hotels, and ground transportation) in alignment with company travel policies. - Queue & Request Management: Monitor and manage shared travel team inquiries, including the travel support email helpdesk and Slack channels, ensuring adherence to internal SLAs. - Traveler Support & Escalations: Provide first-level support to employees for routine travel changes, cancellations, rebookings, and date modifications. Act as the primary point of contact for on-trip emergencies. - Visa Assistance Related to India Travel: Assist employees with corporate visa applications, invitation letters, and documentation requirements. - TMC Coordination: Partner with our external Travel Management Company (TMC) and vendors to ensure smooth ticketing, seat allocation, and meal preferences. - Expense & Meal Vendor Management: Process and support daily travel-related expenses through Coupa. Manage corporate meal vouchers and programs in line with company policy. - Perform other related duties as assigned. Qualifications - 2–5 years of experience in corporate travel management, a corporate helpdesk, or a Travel Management Company (TMC). - Regional Expertise: Proven experience supporting the India domestic travel market and broader APAC geographies. - Technical Skills: Exposure to corporate travel and expense tools (e.g., Egencia, Coupa). Familiarity with GDS platforms (Amadeus, Sabre) is a strong plus. - Operational Skills: Experience managing shared inboxes, ticketing systems, or chat-based support queues (Slack). - Shift Flexibility: Ability to work in flexible shifts to ensure adequate coverage for APAC time zones when required. - Communication: Exceptional written and verbal communication skills in English, with a strong employee-first, customer-service mindset. Benefits - Your ideas are heard, your potential is supported, and your contributions have real impact. - You’ll have the freedom to explore, push boundaries, and grow beyond your role. - We welcome diverse perspectives and nontraditional paths. - When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

• Source and recruit cleaners across your allocated locations. • Conduct interviews, arrange trial cleans, and manage the onboarding process. • Monitor cleaner performance using operational data and performance trackers. • Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met. • Support the ongoing development of our cleaner network to maintain high service standards. • Coordinate cleaning, maintenance, and linen schedules across the property portfolio. • Manage day to day scheduling changes and ensure services are delivered on time. • Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations. • Source, onboard, and manage relationships with new suppliers. • Build strong partnerships with existing suppliers to ensure consistent service delivery. • Monitor supplier performance and hold suppliers accountable against agreed service levels. • Manage inbound operational requests and coordinate tasks with cleaners and suppliers. • Handle operational administration, including scheduling payments and managing invoices. • Support the achievement of team KPIs through effective planning and coordination. • Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience. • Work closely with internal teams to ensure smooth day to day operations and support business objectives.

• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day • Schedule and coordinate tests using InCheck technology and available resources • Independently manage workload in assigned service workflow step • Track and ensure timely follow-up on all assigned requests • Log clear, detailed, and audit-ready notes documenting actions taken • Apply client-specific guidelines accurately within assigned service workflow step • Respond to client and vendor inquiries to ensure quality and timely completion of reports • Prepare routine reports and communicate with clients upon successful completion, as needed • Follow Standard Operating Procedures and tutorials • Support maintenance of department Standard Operating Procedures (SOPs) and training documentation • Perform other related duties as required to support business operations and organizational needs