Houst

• Source and recruit cleaners across your allocated locations. • Conduct interviews, arrange trial cleans, and manage the onboarding process. • Monitor cleaner performance using operational data and performance trackers. • Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met. • Support the ongoing development of our cleaner network to maintain high service standards. • Coordinate cleaning, maintenance, and linen schedules across the property portfolio. • Manage day to day scheduling changes and ensure services are delivered on time. • Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations. • Source, onboard, and manage relationships with new suppliers. • Build strong partnerships with existing suppliers to ensure consistent service delivery. • Monitor supplier performance and hold suppliers accountable against agreed service levels. • Manage inbound operational requests and coordinate tasks with cleaners and suppliers. • Handle operational administration, including scheduling payments and managing invoices. • Support the achievement of team KPIs through effective planning and coordination. • Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience. • Work closely with internal teams to ensure smooth day to day operations and support business objectives.

• Plan, execute, and optimise growth marketing campaigns across paid, organic, email, content, referral, affiliate, and social channels • Identify opportunities to improve customer acquisition, activation, conversion, retention, and revenue • Monitor campaign performance, analyse results, and turn data into actionable insights • Conduct A/B testing and optimise landing pages, messaging, and conversion funnels • Work closely with Product, Sales, Partnerships, and Customer teams to support commercial objectives • Research new marketing channels, tools, and growth opportunities, testing and scaling what works • Support SEO initiatives, content performance, and website optimisation • Build regular reports and dashboards to measure marketing performance and ROI • Stay up to date with industry trends, competitor activity, and emerging growth tactics

• You’ll be the first point of contact for our guests, supporting them before, during and after their stay. • Responding to inbound messages and calls, resolving issues quickly and calmly • Handling complaints with confidence and empathy • Managing reservations and bookings to keep everything running smoothly • Providing clear information about properties, house rules and processes • Collecting and verifying guest ID documents and submitting required details to regulatory systems • Ensuring all pre-arrival information is complete before check-in • Carrying out concierge outreach to improve the guest experience • Logging all interactions accurately in our CRM

Role Description We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing. We’re hiring three Guest Experience Executives to join our remote team in the Philippines, covering different shift patterns. Your day to day will include: - Responding to inbound messages and calls, resolving issues quickly and calmly - Handling complaints with confidence and empathy - Managing reservations and bookings to keep everything running smoothly - Providing clear information about properties, house rules and processes - Collecting and verifying guest ID documents and submitting required details to regulatory systems - Ensuring all pre-arrival information is complete before check-in - Carrying out concierge outreach to improve the guest experience - Logging all interactions accurately in our CRM It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same. Qualifications - Fluent or business level English, written and spoken - Strong customer service skills and confident phone manner - Excellent written communication, clear, professional, and calm under pressure - Comfortable multitasking across systems and conversations - Confident using CRMs and digital tools - Solid problem solving skills, especially when dealing with frustrated guests - Previous experience in Airbnb or hospitality is helpful, but not essential Requirements - A quiet, dedicated workspace - Headset with mic and webcam - Stable high speed internet with backup, minimum 5 Mbps - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting. - Salary: 36,000- 38,000 PHP per month (dependent on experience)

Role Description The Short-Term Rental Supply Coordinator ensures smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This role focuses on maintaining service quality, supporting cleaner onboarding and performance, and optimising workflows to enhance guest satisfaction and drive business success. Key Responsibilities - Cleaner Hiring & Performance: Recruit, onboard, and integrate cleaners. Monitor performance, provide feedback, and take action on underperformance through training or deactivation. - Scheduling & Coordination: Manage cleaning and maintenance schedules, including linen deliveries. Ensure smooth communication with external service providers. - Supplier Management: Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability. - Operational Support: Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices. Continuously improve processes to enhance efficiency and guest satisfaction. Qualifications - Data Analysis: Proficiency with tools like Looker, Excel, or Google Sheets. - Scheduling and Coordination: Ability to manage complex schedules and resources effectively. - Relationship Management: Building and maintaining supplier and team relationships. - Collaboration: Team-oriented mindset to improve processes and achieve goals. - Customer Focus: Commitment to delivering excellent guest and client experiences. Requirements - A quiet, dedicated workspace. - Headset with mic and webcam. - Stable high-speed internet with backup, minimum 5 Mbps. - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD. Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.

• The Operations Associate ensures smooth daily operations by managing scheduling, resource coordination, and supplier relationships. • This role focuses on maintaining service quality, supporting cleaner onboarding and performance, and optimising workflows to enhance guest satisfaction and drive business success. • Cleaner Hiring & Performance – Recruit, onboard, and integrate cleaners. Monitor performance, provide feedback, and take action on underperformance through training or deactivation. • Scheduling & Coordination – Manage cleaning and maintenance schedules, including linen deliveries. Ensure smooth communication with external service providers. • Supplier Management – Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability. • Operational Support – Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices. Continuously improve processes to enhance efficiency and guest satisfaction.

Role Description The Operations Associate ensures smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This role focuses on maintaining service quality, supporting cleaner onboarding and performance, and optimising workflows to enhance guest satisfaction and drive business success. - Cleaner Hiring & Performance: Recruit, onboard, and integrate cleaners. Monitor performance, provide feedback, and take action on underperformance through training or deactivation. - Scheduling & Coordination: Manage cleaning and maintenance schedules, including linen deliveries. Ensure smooth communication with external service providers. - Supplier Management: Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability. - Operational Support: Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices. Continuously improve processes to enhance efficiency and guest satisfaction. - Data Analysis: Proficiency with tools like Looker, Excel, or Google Sheets. - Scheduling and Coordination: Ability to manage complex schedules and resources effectively. - Relationship Management: Building and maintaining supplier and team relationships. - Collaboration: Team-oriented mindset to improve processes and achieve goals. - Customer Focus: Commitment to delivering excellent guest and client experiences. Requirements - A quiet, dedicated workspace - Headset with mic and webcam - Stable high speed internet with backup, minimum 5 Mbps - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.

• Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal. • Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail. • Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination. • Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes. • Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency. • Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.

Role Description We’re looking for a Channel Operations Associate to play a crucial role in managing and optimising our presence across third-party booking platforms like Airbnb and Booking.com. You’ll ensure our listings are top-notch, drive performance improvements, and collaborate with internal teams to deliver a seamless experience for our clients and guests. As part of the Channels team, you’ll combine your problem-solving and analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results. What You’ll Do - Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal. - Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail. - Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination. - Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes. - Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency. - Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives. Qualifications - Experience: 2-3 years in operations, listing management, or similar roles within a fast-paced, tech-driven environment. - Analytical Skills: Proficiency with tools like Excel or Google Sheets, with the ability to analyse data and extract actionable insights. - Detail-Oriented: Extreme attention to detail and a commitment to delivering high-quality work. - Problem Solving: A resourceful and proactive approach to identifying and resolving issues. - Organisational Skills: Strong time management abilities to handle multiple tasks and projects effectively. - Communication: Excellent written and verbal communication skills, with a proven ability to collaborate with diverse teams and stakeholders. - Passion: A genuine enthusiasm for delivering exceptional guest experiences and contributing to host success. - Fluent or business level English, written and spoken. Requirements - A quiet, dedicated workspace. - Headset with mic and webcam. - Stable high speed internet with backup, minimum 5 Mbps. - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD. Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.

• Guide and oversee the work of Operations Associates during shifts or specific workstreams • Act as the first point of escalation for day to day operational issues • Provide regular feedback, support development, and raise performance across the team • Support performance management processes, including improvement plans where needed • Oversee scheduling of maintenance, cleans, and linen deliveries across our Australia and New Zealand portfolio • Ensure invoicing and payment scheduling is completed accurately and on time • Maintain consistency and quality across daily operational tasks • Identify process or system failures and get to the root cause • Define a clear plan of action and see fixes through from start to finish • Work closely with other teams to improve how things are done, not just patch issues • Source and onboard new suppliers where required • Manage relationships with existing suppliers to ensure service levels are met • Communicate clearly and directly with external partners when issues arise • Work closely with PODs, Guest Experience, and Finance to resolve operational blockers • Share updates, risks, and outcomes clearly to keep teams aligned • Handle operational challenges with autonomy and sound judgement • Escalate higher risk or more complex issues when needed, always with context and options