• Source and recruit cleaners across your allocated locations. • Conduct interviews, arrange trial cleans, and manage the onboarding process. • Monitor cleaner performance using operational data and performance trackers. • Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met. • Support the ongoing development of our cleaner network to maintain high service standards. • Coordinate cleaning, maintenance, and linen schedules across the property portfolio. • Manage day to day scheduling changes and ensure services are delivered on time. • Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations. • Source, onboard, and manage relationships with new suppliers. • Build strong partnerships with existing suppliers to ensure consistent service delivery. • Monitor supplier performance and hold suppliers accountable against agreed service levels. • Manage inbound operational requests and coordinate tasks with cleaners and suppliers. • Handle operational administration, including scheduling payments and managing invoices. • Support the achievement of team KPIs through effective planning and coordination. • Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience. • Work closely with internal teams to ensure smooth day to day operations and support business objectives.

• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day • Schedule and coordinate tests using InCheck technology and available resources • Independently manage workload in assigned service workflow step • Track and ensure timely follow-up on all assigned requests • Log clear, detailed, and audit-ready notes documenting actions taken • Apply client-specific guidelines accurately within assigned service workflow step • Respond to client and vendor inquiries to ensure quality and timely completion of reports • Prepare routine reports and communicate with clients upon successful completion, as needed • Follow Standard Operating Procedures and tutorials • Support maintenance of department Standard Operating Procedures (SOPs) and training documentation • Perform other related duties as required to support business operations and organizational needs

Role Description We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet. Responsibilities - Guest Services (primarily at the start of each shift) - Provide fast, friendly support via chat, email, SMS, and phone - Troubleshoot check-in issues, payment problems, and apartment access - Flag suspicious activity such as risky bookings or declined payments - Respond to guest reviews and feedback in a professional tone - Escalate complex or urgent issues to management when needed - Data & Reporting - Pull daily occupancy, ADR, and revenue reports - Maintain rolling dashboards for 7-day and 30-day performance - Track guest satisfaction metrics (reviews, cancellations, refunds) - Compile competitor pricing snapshots - Adjust pricing in our pricing software - Vendor & Operations Support - Review cleaning checklists and photos to confirm apartments are guest-ready - Log and track maintenance issues in our systems - Monitor inventory of toiletries, linens, and supplies; reorder when needed - Track deliveries and reconcile vendor invoices - Maintain property setup checklists for new units and confirm vendor completion - Other Projects - Assist the General Manager and founders with ad hoc projects - Tools You'll Use - Mews (Property Management System) and ConduitAI (Messaging) - Breezeway (cleaning coordination) and Keycafe (key tracking) - Autohost (guest screening) and Pricelabs (pricing tool) - Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT - Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website Qualifications - 5+ years of professional experience in customer service, hospitality, or operations - Strong English communication skills (written and spoken) - Tech-savvy and quick to learn new tools - Organized, detail-oriented, and consistent with follow-through - Calm under pressure—even when dealing with upset guests - Reliable—your team can count on you to cover your shifts - Looking for a long-term role with a growing company Requirements - Experience with AI tools (preferred, nice to have but not required) - Spanish language skills (preferred, nice to have but not required) Benefits - Monthly Salary: $1,000 - 1,300 - Paid time off such as PTO, sick days, and vacation days - Health insurance - Life insurance - Location/Schedule: Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week

Role Description Are you a BCBA passionate about early intervention and looking for the flexibility of remote work without giving up clinical impact? At Life Skill Autism Academy, a division of Centria Autism, our Telehealth BCBAs lead center-based ABA therapy services virtually for children ages 12 and under. Our mission is clear: deliver compassionate, evidence-based care during the most critical developmental window, so every child has the best chance to thrive. - Periodic travel to the market (travel expenses paid by Centria). Compensation and Incentives - Base salary up to $105,000 (based on experience). - Signing bonus. - Monthly and weekly bonus structure averaging $1,000 or more per month. What Centria Offers - Flexible, Purposeful Work – Work from home while leading in-home ABA services across multiple locations, ensuring access to care for families in need. - Tech That Works for You – Our proprietary CareConnect platform makes remote supervision, programming, documentation, and progress monitoring seamless and intuitive. - Assent-Based Care, Anywhere – Support in-home teams using Practical Functional Assessment, Skills-Based Treatment, and assent-based practices, delivered in natural environments that support generalization. - Real Work-Life Balance – Predictable caseloads, manageable schedules, and dedicated support teams mean no last-minute chaos and no burnout. - You're Never Alone – With layered support from Clinical Directors, Area Clinical Directors, and our Clinical Excellence Team, you'll always have someone in your corner. - No Operational Headaches – We handle the logistics. From scheduling to onboarding of technicians, our operations team keeps everything running smoothly behind the scenes. - Career Growth on Your Terms – Whether you're mentoring the next generation of BCBAs, leading clinical training, or stepping into leadership, we support your growth. - We Invest in You – From CEU stipends and paid CEU days to exclusive internal training events, we’re serious about keeping you sharp—and helping you level up. - Perks That Actually Matter – Annual, all-inclusive vacation for two, early wage access, a company car or mileage reimbursement, and full benefits. - No Non-Compete – We don’t believe in holding people back. If we’re not the right long-term fit, you’ll still leave better prepared for your next step. Your Role & Impact as a BCBA - Deliver high-quality clinical oversight for in-home ABA services via telehealth. - Provide remote coaching, supervision, and support to Behavior Technicians in the field. - Develop and implement assent-based, individualized behavior plans following ABA principles. - Lead virtual family training sessions to reinforce strategies and drive consistency. - Maintain high-quality clinical services through regular supervision and data-driven decision-making. At Life Skills Autism Academy, you’re not just supporting kids—you’re shaping futures. Join a team that believes in early intervention, compassionate care, and your potential as a leader. Apply today and help build the foundation for a child’s lifelong success.