HECK!

• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day • Schedule and coordinate tests using InCheck technology and available resources • Independently manage workload in assigned service workflow step • Track and ensure timely follow-up on all assigned requests • Log clear, detailed, and audit-ready notes documenting actions taken • Apply client-specific guidelines accurately within assigned service workflow step • Respond to client and vendor inquiries to ensure quality and timely completion of reports • Prepare routine reports and communicate with clients upon successful completion, as needed • Follow Standard Operating Procedures and tutorials • Support maintenance of department Standard Operating Procedures (SOPs) and training documentation • Perform other related duties as required to support business operations and organizational needs

• Provide quality of service, ensure efficient turnaround time and report completion • Use telephone, email, fax, and mail to communicate with employers, schools, state boards, and online databases to verify current and previous employment, education, professional licenses, certifications and references • Maintain compliance with FCRA requirements, employment and reference verification regulations, consumer information disclosure guidelines, and organizational policies and standards • Conduct employment, education, credential, and professional reference verifications through outbound and inbound communication with verification sources via phone, fax, email, and other available technologies • Document research activities, verification results, and actions taken in a clear and detailed manner • Communicate with clients and verification sources to ensure accurate, timely, and high-quality report completion • Review completed reports for accuracy, completeness, and grammatical correctness before closing.