Role Description We are seeking a Global Travel Specialist to manage and support day-to-day business travel operations across India and selected APAC markets. In this role, you will be responsible for handling high-volume, routine travel requests while ensuring a seamless, compliant, and hassle-free travel experience for our employees. The position focuses on end-to-end travel coordination, ticketing support, shared inbox management, and first-level traveler assistance. This role aligns functionally to the Global Travel Team and will collaborate closely with the Sr. Global Travel Specialist. This position reports into the Senior Director of Accounting. - End-to-End Booking: Coordinate and manage end-to-end business travel bookings (flights, hotels, and ground transportation) in alignment with company travel policies. - Queue & Request Management: Monitor and manage shared travel team inquiries, including the travel support email helpdesk and Slack channels, ensuring adherence to internal SLAs. - Traveler Support & Escalations: Provide first-level support to employees for routine travel changes, cancellations, rebookings, and date modifications. Act as the primary point of contact for on-trip emergencies. - Visa Assistance Related to India Travel: Assist employees with corporate visa applications, invitation letters, and documentation requirements. - TMC Coordination: Partner with our external Travel Management Company (TMC) and vendors to ensure smooth ticketing, seat allocation, and meal preferences. - Expense & Meal Vendor Management: Process and support daily travel-related expenses through Coupa. Manage corporate meal vouchers and programs in line with company policy. - Perform other related duties as assigned. Qualifications - 2–5 years of experience in corporate travel management, a corporate helpdesk, or a Travel Management Company (TMC). - Regional Expertise: Proven experience supporting the India domestic travel market and broader APAC geographies. - Technical Skills: Exposure to corporate travel and expense tools (e.g., Egencia, Coupa). Familiarity with GDS platforms (Amadeus, Sabre) is a strong plus. - Operational Skills: Experience managing shared inboxes, ticketing systems, or chat-based support queues (Slack). - Shift Flexibility: Ability to work in flexible shifts to ensure adequate coverage for APAC time zones when required. - Communication: Exceptional written and verbal communication skills in English, with a strong employee-first, customer-service mindset. Benefits - Your ideas are heard, your potential is supported, and your contributions have real impact. - You’ll have the freedom to explore, push boundaries, and grow beyond your role. - We welcome diverse perspectives and nontraditional paths. - When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

• Source and recruit cleaners across your allocated locations. • Conduct interviews, arrange trial cleans, and manage the onboarding process. • Monitor cleaner performance using operational data and performance trackers. • Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met. • Support the ongoing development of our cleaner network to maintain high service standards. • Coordinate cleaning, maintenance, and linen schedules across the property portfolio. • Manage day to day scheduling changes and ensure services are delivered on time. • Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations. • Source, onboard, and manage relationships with new suppliers. • Build strong partnerships with existing suppliers to ensure consistent service delivery. • Monitor supplier performance and hold suppliers accountable against agreed service levels. • Manage inbound operational requests and coordinate tasks with cleaners and suppliers. • Handle operational administration, including scheduling payments and managing invoices. • Support the achievement of team KPIs through effective planning and coordination. • Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience. • Work closely with internal teams to ensure smooth day to day operations and support business objectives.

• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day • Schedule and coordinate tests using InCheck technology and available resources • Independently manage workload in assigned service workflow step • Track and ensure timely follow-up on all assigned requests • Log clear, detailed, and audit-ready notes documenting actions taken • Apply client-specific guidelines accurately within assigned service workflow step • Respond to client and vendor inquiries to ensure quality and timely completion of reports • Prepare routine reports and communicate with clients upon successful completion, as needed • Follow Standard Operating Procedures and tutorials • Support maintenance of department Standard Operating Procedures (SOPs) and training documentation • Perform other related duties as required to support business operations and organizational needs

Role Description We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet. Responsibilities - Guest Services (primarily at the start of each shift) - Provide fast, friendly support via chat, email, SMS, and phone - Troubleshoot check-in issues, payment problems, and apartment access - Flag suspicious activity such as risky bookings or declined payments - Respond to guest reviews and feedback in a professional tone - Escalate complex or urgent issues to management when needed - Data & Reporting - Pull daily occupancy, ADR, and revenue reports - Maintain rolling dashboards for 7-day and 30-day performance - Track guest satisfaction metrics (reviews, cancellations, refunds) - Compile competitor pricing snapshots - Adjust pricing in our pricing software - Vendor & Operations Support - Review cleaning checklists and photos to confirm apartments are guest-ready - Log and track maintenance issues in our systems - Monitor inventory of toiletries, linens, and supplies; reorder when needed - Track deliveries and reconcile vendor invoices - Maintain property setup checklists for new units and confirm vendor completion - Other Projects - Assist the General Manager and founders with ad hoc projects - Tools You'll Use - Mews (Property Management System) and ConduitAI (Messaging) - Breezeway (cleaning coordination) and Keycafe (key tracking) - Autohost (guest screening) and Pricelabs (pricing tool) - Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT - Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website Qualifications - 5+ years of professional experience in customer service, hospitality, or operations - Strong English communication skills (written and spoken) - Tech-savvy and quick to learn new tools - Organized, detail-oriented, and consistent with follow-through - Calm under pressure—even when dealing with upset guests - Reliable—your team can count on you to cover your shifts - Looking for a long-term role with a growing company Requirements - Experience with AI tools (preferred, nice to have but not required) - Spanish language skills (preferred, nice to have but not required) Benefits - Monthly Salary: $1,000 - 1,300 - Paid time off such as PTO, sick days, and vacation days - Health insurance - Life insurance - Location/Schedule: Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week