• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day • Schedule and coordinate tests using InCheck technology and available resources • Independently manage workload in assigned service workflow step • Track and ensure timely follow-up on all assigned requests • Log clear, detailed, and audit-ready notes documenting actions taken • Apply client-specific guidelines accurately within assigned service workflow step • Respond to client and vendor inquiries to ensure quality and timely completion of reports • Prepare routine reports and communicate with clients upon successful completion, as needed • Follow Standard Operating Procedures and tutorials • Support maintenance of department Standard Operating Procedures (SOPs) and training documentation • Perform other related duties as required to support business operations and organizational needs

Role Description We’re looking for a Senior Guest Services Associate to join our international team. You’ll mostly likely work a 7pm–7am shift (local Thailand/Vietnam time), 3 days per week, providing guest services during U.S. daytime hours and back-office support when guest activity is quiet. Responsibilities - Guest Services (primarily at the start of each shift) - Provide fast, friendly support via chat, email, SMS, and phone - Troubleshoot check-in issues, payment problems, and apartment access - Flag suspicious activity such as risky bookings or declined payments - Respond to guest reviews and feedback in a professional tone - Escalate complex or urgent issues to management when needed - Data & Reporting - Pull daily occupancy, ADR, and revenue reports - Maintain rolling dashboards for 7-day and 30-day performance - Track guest satisfaction metrics (reviews, cancellations, refunds) - Compile competitor pricing snapshots - Adjust pricing in our pricing software - Vendor & Operations Support - Review cleaning checklists and photos to confirm apartments are guest-ready - Log and track maintenance issues in our systems - Monitor inventory of toiletries, linens, and supplies; reorder when needed - Track deliveries and reconcile vendor invoices - Maintain property setup checklists for new units and confirm vendor completion - Other Projects - Assist the General Manager and founders with ad hoc projects - Tools You'll Use - Mews (Property Management System) and ConduitAI (Messaging) - Breezeway (cleaning coordination) and Keycafe (key tracking) - Autohost (guest screening) and Pricelabs (pricing tool) - Google Drive, Gmail, QuickBooks, Airtable, Notion, ChatGPT - Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and Lodgeur's website Qualifications - 5+ years of professional experience in customer service, hospitality, or operations - Strong English communication skills (written and spoken) - Tech-savvy and quick to learn new tools - Organized, detail-oriented, and consistent with follow-through - Calm under pressure—even when dealing with upset guests - Reliable—your team can count on you to cover your shifts - Looking for a long-term role with a growing company Requirements - Experience with AI tools (preferred, nice to have but not required) - Spanish language skills (preferred, nice to have but not required) Benefits - Monthly Salary: $1,000 - 1,300 - Paid time off such as PTO, sick days, and vacation days - Health insurance - Life insurance - Location/Schedule: Remote, Thailand or Vietnam; 7pm–7am local time, 3 days per week

Role Description Are you a BCBA passionate about early intervention and looking for the flexibility of remote work without giving up clinical impact? At Life Skill Autism Academy, a division of Centria Autism, our Telehealth BCBAs lead center-based ABA therapy services virtually for children ages 12 and under. Our mission is clear: deliver compassionate, evidence-based care during the most critical developmental window, so every child has the best chance to thrive. - Periodic travel to the market (travel expenses paid by Centria). Compensation and Incentives - Base salary up to $105,000 (based on experience). - Signing bonus. - Monthly and weekly bonus structure averaging $1,000 or more per month. What Centria Offers - Flexible, Purposeful Work – Work from home while leading in-home ABA services across multiple locations, ensuring access to care for families in need. - Tech That Works for You – Our proprietary CareConnect platform makes remote supervision, programming, documentation, and progress monitoring seamless and intuitive. - Assent-Based Care, Anywhere – Support in-home teams using Practical Functional Assessment, Skills-Based Treatment, and assent-based practices, delivered in natural environments that support generalization. - Real Work-Life Balance – Predictable caseloads, manageable schedules, and dedicated support teams mean no last-minute chaos and no burnout. - You're Never Alone – With layered support from Clinical Directors, Area Clinical Directors, and our Clinical Excellence Team, you'll always have someone in your corner. - No Operational Headaches – We handle the logistics. From scheduling to onboarding of technicians, our operations team keeps everything running smoothly behind the scenes. - Career Growth on Your Terms – Whether you're mentoring the next generation of BCBAs, leading clinical training, or stepping into leadership, we support your growth. - We Invest in You – From CEU stipends and paid CEU days to exclusive internal training events, we’re serious about keeping you sharp—and helping you level up. - Perks That Actually Matter – Annual, all-inclusive vacation for two, early wage access, a company car or mileage reimbursement, and full benefits. - No Non-Compete – We don’t believe in holding people back. If we’re not the right long-term fit, you’ll still leave better prepared for your next step. Your Role & Impact as a BCBA - Deliver high-quality clinical oversight for in-home ABA services via telehealth. - Provide remote coaching, supervision, and support to Behavior Technicians in the field. - Develop and implement assent-based, individualized behavior plans following ABA principles. - Lead virtual family training sessions to reinforce strategies and drive consistency. - Maintain high-quality clinical services through regular supervision and data-driven decision-making. At Life Skills Autism Academy, you’re not just supporting kids—you’re shaping futures. Join a team that believes in early intervention, compassionate care, and your potential as a leader. Apply today and help build the foundation for a child’s lifelong success.

Role Description We are seeking a detail-oriented and proactive Collections Operations Specialist to support the collections and recovery process. This role is responsible for managing collection accounts, maintaining accurate records, assisting with debt recovery activities, and providing operational and administrative support. The ideal candidate has experience in collections or financial services, is highly organized, comfortable working with technology, and can thrive in a fast-paced environment. Key Responsibilities - Manage and follow up on collection accounts in a timely and professional manner. - Communicate with clients and stakeholders via phone and email regarding outstanding accounts. - Maintain accurate records and documentation in Google Sheets and internal systems. - Assist with debt recovery processes and account resolution. - Support operational workflows and administrative tasks related to collections. - Review legal and financial documentation where required. - Utilize AI tools to improve productivity, research, and workflow efficiency. - Prepare reports, update trackers, and ensure data accuracy. - Collaborate with internal teams to resolve account issues and streamline processes. Qualifications - 2+ years of experience in collections, debt recovery, MCA operations, paralegal work, or administrative support within a financial services or legal environment. - Strong working knowledge of Google Sheets (sorting, filtering, formulas, data management). - AI-savvy with the ability to leverage AI tools to improve efficiency and productivity. - Excellent verbal and written English communication skills. - Strong organizational skills with exceptional attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Professional phone manner and customer service skills. - Critical thinker with strong problem-solving abilities. - Self-motivated, dependable, and able to work independently with minimal supervision. Preferred Skills - Experience working with collections software or CRM systems. - Familiarity with legal documentation and financial compliance processes. - Advanced Google Workspace proficiency. - Experience in merchant cash advance (MCA) operations is highly advantageous. - Comfortable working U.S. hours. Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.