Keystone Lighting

Keystone Lighting, founded in 1945, is a family-owned company specializing in innovative commercial and industrial lighting solutions. The company emphasizes a

Inside Sales Support Associate

Location

Wyoming

Posted

15 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree1 yr expEnglish

Job Description

Inside Sales Support Associate

Keystone Lighting

• analyze customer sales data to identify sales trends and opportunities with management • initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls • managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing • Answer questions via email or phone regarding existing orders in a timely manner • Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies • Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner • Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Job Requirements

  • Bachelor's in Business Administration or related field preferred
  • Lighting industry experience and product knowledge required
  • 1-2 years of sales experience in similar inside sales role
  • Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
  • Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
  • Experience with CRM software and Prophet 21 preferred
  • Strong analytical and problem-solving skills
  • Demonstrated exceptional organizational skills and attention to detail
  • Ability to perform time-sensitive work environment
  • Comfortable with phone interaction with very good verbal communication skills
  • Work well independently or on a team
  • Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Benefits

  • medical
  • dental
  • vision
  • voluntary life insurance
  • employer-paid group life insurance
  • short-term disability
  • a 401k plan with company match
  • paid time off
  • philanthropic opportunities

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